First of all, we can observe and learn more in our daily life. The so-called life is the best teacher, which means that in life, we can learn from polite people and imitate them. You can also observe which behaviors do not conform to the etiquette norms and be good at summing up, so as to avoid making mistakes in future social life. Secondly, you can also find a classroom to learn this knowledge. These courses are available in general universities or some vocational education. Being able to attend classes with teachers and cultivate etiquette has become an essential basic quality of modern civilized people, and it is also a golden key to people's social and career success. This book strives to become an important supplementary teaching material for etiquette teaching in colleges and secondary vocational schools; At the same time, it can be a necessary reference book for young students and people from all walks of life to learn etiquette, and it can also be a necessary reference book for volunteer training in the Olympic Games and the World Expo.
This new textbook embodies a brand-new concept of contemporary social needs. First, its etiquette knowledge covers a wide range and the system is complete and rich; Secondly, the hot issues in etiquette education are explained in detail, such as e-mail etiquette; Thirdly, theory and practice are closely combined, highlighting examples of etiquette operation and application, such as dress etiquette, dining etiquette, etc. Fourth, we should pay attention to the connection with Chinese traditional culture, market economy culture and international practice. This book strives to become an important supplementary teaching material for etiquette teaching in colleges and secondary vocational schools. At the same time, it can be a necessary reference book for young students and people from all walks of life to learn etiquette, and it can also be a necessary reference book for volunteer training in the Olympic Games and the World Expo. Learning, the etiquette knowledge obtained in this way is more comprehensive and systematic. The communication between people is inseparable from etiquette, which is one of the major signs that people are different from animals. Since ancient times, people have judged a person's true identity by observing etiquette and behavior. In business and social activities, how do you welcome visitors and introduce them to shake hands, sit down, talk and eat? Etiquette embodied in these daily trifles can often distinguish a gentleman with literacy from an "inappropriate" villain. Especially in today's commercial society, due to the intensification of competition, the convergence of products and services within the industry and between similar industries is increasing, which makes the homogenization of products provided by companies increasingly serious, thus making service attitude and business etiquette a crucial factor affecting customers' choice of products and services; At the same time, etiquette also reflects the atmosphere of corporate culture and the quality of employees, and is an important content of corporate image. Therefore, as a member of the enterprise, we should pay attention to and learn etiquette. Some data show that in domestic and foreign enterprises, a person's development is more limited by his interpersonal skills than by his professional skills. It is difficult for individuals to stand on their own feet or get better development opportunities only by professional skills. The level of interpersonal communication and comprehensive quality are important factors affecting personal promotion. Proper use of etiquette can not only show your positive image of credibility, reliability and cooperation, but also help you win more development opportunities. So, what is etiquette? Simply put, etiquette refers to the code of polite behavior that people should basically follow and use in the process of engaging in business and social activities. The basic purpose of etiquette is to establish and shape a good image of individuals and enterprises. The content of etiquette basically includes: instrument etiquette and behavior etiquette. Instrument etiquette includes: personal hygiene etiquette, dress etiquette and manners etiquette; Etiquette includes all the codes of conduct that should be used in business and social activities. Starting from this issue, I will introduce some behaviors and manners necessary in work and life. Everything has its own rules, and etiquette is no exception. In business activities, no matter what etiquette, we must abide by the following rules: First, recognize the position of subject and object. In business activities, the host's position is the protector, while the guest plays the role of the protected; Those with low status are protectors, and those with high status are protected. In social activities, men stand in the position of protectors, while women play the role of protected persons; Young people are protectors, while old people and children are protected. A clear understanding of the position of subject and object helps us to walk in reception and guidance; The order of introduction; As well as the seating position for meetings, negotiations and meals. Secondly, etiquette also emphasizes "respecting rights", such as: shaking hands with others with the right hand; When receiving, the host often lets the guests walk on his right; When eating, the guests sit on the host's right hand side and so on. Although the above things seem unimportant, they are not. These details can often reflect our consideration for our guests and let them feel our sincerity and reliability. Second, punctuality and trustworthiness. Observing time and credit is an important manifestation of respecting others. For a date, a promise, punctuality and trustworthiness is undoubtedly an important basis to measure whether you respect others. Third, respect others. A knowledgeable and graceful man will make everyone feel comfortable, relaxed and respected in the process of getting along with him. Not causing trouble to others is the premise of respecting others. Secondly, in the process of communicating with people, we should use the tone of discussion more to create a harmonious and pleasant conversation atmosphere. At the same time, we should pay more attention to respecting the privacy of others: everyone wants to have their own space and unknown secrets. So, try to avoid talking about personal topics. For example: marital status, woman's age, weight, measurements and salary. China has a saying: "Men don't ask money, women don't ask years", that is, don't ask sensitive topics such as men's financial situation and women's age. Of course, smart men will "remember a lady's birthday and forget her age"! Fourth, the principle of sincerity. Sincerity is the foundation of being a man, and it is also the way for business people to make a career. Pretending to be polite in order to achieve your goal will make you physically and mentally exhausted, while sincere care and sincerity will make your life full of sunshine.