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Image Etiquette in Bank Staff Training
appear

The so-called appearance mainly refers to a person's appearance, including facial features and proper hairstyle.

As far as an individual's overall image is concerned, appearance is a crucial part of the whole instrument. She reflects a person's mental outlook, vigor and vitality, and is the most direct and vivid first information conveyed to the senses of the contact object. It can not only make people look refreshed and radiant, but also make people look depressed, tired and listless. Therefore, to create a good self-image, the first thing to consider is appearance.

A person's appearance is given by his parents and cannot be changed, but the relatively stereotyped appearance can be beautified in various ways. A properly shaped appearance can play a very good role in adding color and icing on the cake. The key is to know some common sense of beauty, know how to give full play to the advantages of one's appearance, and make up for one's defects and deficiencies in an effective way.

appear

Refers to one's appearance. It is the general name of a person's overall image, which includes not only his appearance and hairstyle, but also his clothes, figure and posture. Gfd is the basis and premise of establishing a good public image. Paying attention to gfd is the need for bank employees to respect customers. Good gfd can shorten the psychological distance between financial service personnel and guests as soon as possible, and good gfd is also an effective means to enhance self-confidence.

The first requirement of bank employees for personal appearance is beauty. Its specific meaning mainly has three layers:

Natural beauty of appearance, decorative beauty of appearance and inner beauty of appearance.

The beauty of gfd is a complete combination of natural beauty, decorative beauty and inner beauty. Ignoring any of them can't constitute real appearance beauty. Among the three, the inner beauty is the highest realm of physical beauty, and the natural beauty of appearance is people's innate good wish, while the external beauty of plastic surgery is a concrete manifestation of the knowledge and understanding of beauty, and it is also the focus of people's attention in modern life and work, and it is an indispensable and important content of physical beauty. So the three are irreplaceable. First, make sure the hair parts are clean and tidy.

Wash your hair regularly, trim it in time and comb it in time.

Including two aspects: one is combing hair, and the other is combing it in time.

Bank employees should pay attention to the following three principles when combing their hair:

First, if you don't comb your hair in public, it will inevitably give people a bad impression that you are not fully prepared for work;

Second, don't comb your hair directly with your hands, so as not to leave it on your hands;

Third, don't throw broken hair and dandruff everywhere.

According to the regulations, bank employees must comb their hair every day. Due to the characteristics of the industry, hair is often combed more than once a day. Comb your hair consciously in the following situations: first, before going out to work, second, before changing clothes, third, when taking off your hat, and fourth, when necessary.

Even with reasonable cleaning methods and good cleaning habits, a little bit of broken hair and dandruff is inevitable, but if you throw it around, it is a sign of poor education.

Second, choose your hairstyle carefully.

Solemn style, appropriate length

Third, pay attention to the beautification of hair parts.

1, hair care

In hair care, bankers should attach great importance to it. Because only by paying attention to hair care can we really make hair perfect. To properly care for hair, we should insist on it for a long time, choose good hair care products and adopt correct hair care methods. All three are indispensable to achieve the desired effect.

Step 2 dye your hair

China people have always been brunettes. Employees in the financial industry should not dye their hair unless they have special needs. In particular, I dyed my black hair intentionally and dyed it in one or more other colors.

3. Chemical wave perm

Employees in the financial industry can adopt this method. But in the choice, we should choose those dignified and generous hairstyles. In the specific design, you should avoid perm is too bloated, messy or gorgeous, charming hairstyle. It is forbidden to burn big flowers on your head, or burn patterns and characters.

4. wig

In the aspect of wearing wigs, only bald hair is suitable for wearing wigs to make up for the defects of the head and work better. Wearing wigs for beauty is discouraged.

5. Hair accessories

When working, the staff had better not wear any hair accessories. Even if it is allowed to be worn, it should be used to "control" women's long hair, rather than deliberately dressing up. When choosing accessories, women should only choose black and navy hair clips, hair bands and hair bands without any patterns. The problem that bank employees must pay attention to is: at work, they can only wear work hats that are uniformly configured by the unit. The function of wearing a working hat is, first, for beauty, second, for hygiene and third, for safety.

6. hat

Fourth, facial makeup etiquette

1, makeup principle

Solemn, elegant and concise, avoiding shortcomings.

2, make-up method

(1) assembly procedure

First, clean your face when necessary; After cleaning, eyebrows, eyes, ears, nose and mouth should be locally decorated, combed, cleaned, trimmed and decorated. In general, the necessary makeup for employees in the financial industry to maintain their self-image at work can be roughly divided into seven steps: foundation-eyeliner-eye shadow-eyebrow shape-blush-lip gloss-eau de toilette.

(2) make-up taboo

Due to the lack of working experience or personality differences in banks, bank employees will make mistakes of one kind or another, but with the improvement of their understanding of these problems, the continuous accumulation of industry experience and the continuous popularization of professional training, these problems will be solved.

Generally speaking, there are five main taboos for bank employees to make up: first, avoid being out of line or grandstanding; Second, avoid improper techniques and lack of roles; Third, avoid residual makeup to show people, dignified; Four bogey make-up at work, frivolous and rude; It is very inappropriate to teach customers.

What job do you want and what makeup do you wear?

Financial industry: coffee eye shadow+coral blush+coffee lipstick

Service industry: warm yellow eye shadow+pink purple lipstick+matte lip gloss

Media industry: pink eye shadow+pink blush+pink lipstick

Consulting industry: transparent mascara+sky blue eye shadow+pink blush+orange pearl lipstick.

Beauty industry: black bright powder eye shadow+brown eyebrows+brown blush+light skin lipstick.

3. Body Decoration Etiquette

Verb (abbreviation of verb) upper limb modification

(1) arm maintenance

Because bank employees use more arms on weekdays, bank employees must attach great importance to maintaining their arms, especially their hands. Under normal circumstances, bank employees' arms are not allowed to be rough, cracked, swollen, painful, ringworm or constantly traumatized.

(2) arm cleaning

In the work of banking service, it is sometimes very important whether the arms of bank employees are clean. Bank employees should pay attention to the cleanliness of their arms. First, they should pay attention to the cleanliness of their arms. Remember to wash your hands carefully "six times", that is, you must wash your hands in at least six situations. That is, before going to work, after getting dirty, before entering the door to touch precision articles or things, when washing hands is needed, after going to the toilet and before leaving work.

When serving in some special jobs, in order to keep clean, employees must wear special gloves according to regulations, and it is absolutely not allowed to forget to wear them or deliberately not to wear them.

⑶ Arm decoration

Don't keep long fingernails

Service etiquette requires employees' fingernails not to be longer than their fingertips, otherwise they will be considered too long and must be cut off. Employees in the financial industry should cultivate the good habit of "trimming once every three days and checking once a day" when they trim their nails, and they must persevere.

2 don't wear heavy makeup.

For the purpose of nail care, employees in the financial industry are usually allowed to use colorless nail polish. However, in his own works, it is generally not allowed to paint colored nail polish on his nails, or to carry out artistic painting on his nails.

After work, it is understandable for bank employees to paint their nails with colored nail polish, even ten fingers and ten colors, or to paint their nails with miniature art, but if they do this at work, it will give people the feeling of putting the cart before the horse, which is often unacceptable to customers. Tattooing on the arm is even more inappropriate.

Usually banks don't wear strapless clothes as their professional clothes. However, if bank employees have to wear off-the-shoulder clothes because of the special needs of their work, it must be remembered that it is best to shave off the armpit hair before, so that the armpit hair will not be exposed. In addition, some people often have coarse hair on other parts of their arms, so effective methods should be taken to remove it when wearing clothes with bare arms.

(4) Prevention of arm diseases

Because bank employees mainly serve people with their hands in their work, they should try their best to protect themselves from injury. Do three things: first, pay attention to personal hygiene and prevent problems before they happen; Second, we should pay attention to timely diagnosis and treatment of diseases and never let them develop; Third, pay attention to the nature of work, and don't touch others with your injured hands.

Sixth, the modification of lower limbs.

1, four don't

Don't expose your legs, feet, toes or heels.

2, three "attention"

Pay attention to trimming leg hair, toenails and avoid makeup.