Innovative thinking and enthusiastic help are the keys to doing a good job in letters and visits.
The petition work is a complicated thinking and working process. In line with the principle of "slow and steady, no small matter", I actively expand new methods and new ideas of ideological education for employees under the new situation. First of all, among the non-working population, retired workers and elderly family members account for 57%. Doing a good job of these comrades is to stabilize more than half of the non-working groups. In order to relieve the worries of the old workers' families, I carried out voluntary rescuer activities in the living quarters, so that all grass-roots teams could set up a rescuer in different living quarters to provide 24-hour warm service and be on call to handle every major and minor issue enthusiastically; In this year's "Catch Up with Learning" and "Fine Management Year" activities, I also invited two old workers back to the mine to talk about the revolutionary tradition and the history of oilfield development, which not only educated the on-the-job workers, but also inspired their enthusiasm for caring for the collective and loving the enterprise. The second is to go deep into the grassroots. The foundation of letters and visits work is at the grassroots level, the source of stability problems is at the grassroots level, and grassroots units are the end point of policy implementation and the starting point of contradiction exposure. So I set up a reception room for letters and visits at the grassroots level, equipped with letters and visits liaison officers, linked up and down, moved the work barrier forward, and strengthened early warning and forecasting. In addition, I also put forward the working idea of "triple, three hearts and three combinations", that is, prevention is the focus of work throughout the year; Re-examination of rose works; Sudden letters and visits focus on the source. Warmly receive petitioners; Patiently listen to the problems reflected by the petitioners; Sincerely solve problems for petitioners. Combining the reception of letters and visits with active visits; Combine ideological education with improving people's concept of rule of law; Resolutely handle letters and visits according to law and actively handle letters and visits.
Hello everyone! My name is, as a petitioner, I know that development is fundamental and stability is the premise. Stability is as important as production and operation. Without a stable environment, the smooth progress of production and operation is impossible. With this kind of pressure and responsibility, I went to the petition office under the leadership arrangement. When I first started this job, I didn't understand everyone's temper and personality in the face of special groups. Every time I communicate with them, I really have an unspeakable feeling, and even I am very nervous. I always try to talk to them carefully. Due to lack of work experience, communication always fails to achieve the expected results, and it always feels bad and the work is very passive. With the accumulation of work experience, I realized that if I want to maintain stability, I must work with three hearts, that is, patience, sincerity and enthusiasm. Patiently ponder the spirit, treat the masses sincerely, and enthusiastically solve difficulties. Let me talk about my petition experience in recent years. If there is any inaccuracy, please correct me.
First, a thorough understanding of the spirit and patience to do a good job are the prerequisites for doing a good job in letters and visits.
To do letters and visits is to do ideological work. The policy boundary of ideological work cannot be broken, and the contradiction between workers and staff cannot be intensified, so I can talk about policies in a way acceptable to workers. Every time I receive a document from my superiors, I ask myself to calm down, read it word by word, analyze it sentence by sentence, and understand it paragraph by paragraph. Only in this way can I thoroughly understand the spirit in the document, strengthen my work goals, and make full mental preparations for the next petition work.
Mental preparation should be sufficient and work steps should be subdivided. The management of non-staff members is complicated, and the more complicated it is, the more patient and meticulous it needs. There are * * * people in our mine who are not on the job, including retired employees, Xiexie personnel and their families. And there are many single people with unemployed children and seriously ill patients at home. The situation is very complicated, so it is necessary to establish classified electronic files. Because 1980, I was injured at work. It was very slow and difficult for me to amputate my right finger, tap the keyboard and use the mouse, but I still used my patience to build it up day and night for five consecutive days. Looking at this precious file built by myself, the excitement after success is beyond anyone who can successfully spend the game with his flexible fingers. According to this information, I will focus on helping. Helping families with difficulties in life, helping them find jobs, and helping their children go to school and find jobs have effectively solved practical difficulties for them. To this end, they also regard me as their confidant and mainstay. When encountering difficulties or ideological problems, they took the initiative to talk to me and seek help and guidance, which laid a good foundation for the future development of letters and visits.
Second, the center of gravity sinks, and sincere warmth is the guarantee for doing a good job in letters and visits.
In the past few years, I have been reminding myself not to adopt a bureaucratic attitude towards employees, but to sink our focus, lower our posture, communicate with employees on an equal footing, and tell the truth to employees with the mentality of relatives and friends. Through the following two examples, I really realize that sincerity can win the trust of employees, build deep feelings, and let me firmly grasp the initiative of letters and visits. 165438+ 10 In October, according to the information provided by a liaison, we obtained in advance the information that residents were going to petition in series because of housing distribution. After mastering the information, regardless of physical fatigue, climb up and down in person and go home to do advanced work. I first asked the people who were going to petition carefully about the reasons for petitioning. "No one is sad and doesn't cry, and people have no difficulty in petitioning." Some residents are emotional and have fierce words, but I always patiently explain and persuade, analyze the situation and report problems to the oil production plant in time. Let them feel from me that although the system is hard, people's hearts are warm. Through hard work, the petitioners expressed their admiration and gratitude for my patient and meticulous mediation attitude, and finally resolved the contradiction in the bud. This makes me firmly believe that as long as we compare our hearts and hearts, we can make my words carry weight in their hearts, and our ideological work will be convincing to ensure the effect of letters and visits. Xie Xie Mine, a re-employed worker who is nearly 40 years old, was chopped because of complicated social relations. After learning the situation, I took him to the hospital to treat the wound like a brother. Before and after running, I bought him a ticket home with my own money. When he left, I told him to go home and have a good rest. Don't make trouble again. His family is worried about his own pain. He held my hand gratefully and said, "Thank you, Brother Liu, I am really miserable this time without you!" " "Afterwards, I got in touch with his mother and myself many times, patiently listened to and analyzed the ideological trends of the comrade, persuaded him to clean up the complicated relationship, and finally worked hard and lived a quiet life.
Third, innovative ideas and enthusiastic help are the key to doing a good job in letters and visits.
The petition work is a complicated thinking and working process. In line with the principle of "slow and steady, no small matter", I actively expand new methods and new ideas of ideological education for employees under the new situation. First of all, among the non-working population, retired workers and elderly family members account for 57%. Doing a good job of these comrades is to stabilize more than half of the non-working groups. In order to relieve the worries of the old workers' families, I carried out voluntary rescuer activities in the living quarters, so that all grass-roots teams could set up a rescuer in different living quarters to provide 24-hour warm service and be on call to handle every major and minor issue enthusiastically; In this year's "Catch Up with Learning" and "Fine Management Year" activities, I also invited two old workers back to the mine to talk about the revolutionary tradition and the history of oilfield development, which not only educated the on-the-job workers, but also inspired their enthusiasm for caring for the collective and loving the enterprise. The second is to go deep into the grassroots. The foundation of letters and visits work is at the grassroots level, the source of stability problems is at the grassroots level, and grassroots units are the end point of policy implementation and the starting point of contradiction exposure. So I set up a reception room for letters and visits at the grassroots level, equipped with letters and visits liaison officers, linked up and down, moved the work barrier forward, and strengthened early warning and forecasting. In addition, I also put forward the working idea of "triple, three hearts and three combinations", that is, prevention is the focus of work throughout the year; Re-examination of rose works; Sudden letters and visits focus on the source. Warmly receive petitioners; Patiently listen to the problems reflected by the petitioners; Sincerely solve problems for petitioners. Combining the reception of letters and visits with active visits; Combine ideological education with improving people's concept of rule of law; Resolutely handle letters and visits according to law and actively handle letters and visits.
The petition work is a complicated thinking and working process. In line with the principle of "slow and steady, no small matter", I actively expand new methods and new ideas of ideological education for employees under the new situation. First of all, among the non-working population, retired workers and elderly family members account for 57%. Doing a good job of these comrades is to stabilize more than half of the non-working groups. In order to relieve the worries of the old workers' families, I carried out voluntary rescuer activities in the living quarters, so that all grass-roots teams could set up a rescuer in different living quarters to provide 24-hour warm service and be on call to handle every major and minor issue enthusiastically; In this year's "Catch Up with Learning" and "Fine Management Year" activities, I also invited two old workers back to the mine to talk about the revolutionary tradition and the history of oilfield development, which not only educated the on-the-job workers, but also inspired their enthusiasm for caring for the collective and loving the enterprise. The second is to go deep into the grassroots. The foundation of letters and visits work is at the grassroots level, the source of stability problems is at the grassroots level, and grassroots units are the end point of policy implementation and the starting point of contradiction exposure. So I set up a reception room for letters and visits at the grassroots level, equipped with letters and visits liaison officers, linked up and down, moved the work barrier forward, and strengthened early warning and forecasting. In addition, I also put forward the working idea of "triple, three hearts and three combinations", that is, prevention is the focus of work throughout the year; Re-examination of rose works; Sudden letters and visits focus on the source. Warmly receive petitioners; Patiently listen to the problems reflected by the petitioners; Sincerely solve problems for petitioners. Combining the reception of letters and visits with active visits; Combine ideological education with improving people's concept of rule of law; Resolutely handle letters and visits according to law and actively handle letters and visits.
Through my patient, meticulous, sincere and enthusiastic input, I have done practical things, solved difficult problems and done good things for the broad masses of workers, further strengthening the relationship between the party and the masses and maintaining overall stability. Although there are many unstable factors in recent years, there is no collective petition or participation in collective petition in our mine. Our mine was awarded a model unit of harmonious labor relations by the Administration. In the future work, I will firmly establish people-oriented, care for employees, adhere to the "three-hearted" service, strengthen work responsibilities, make the petition work solid and effective, and create a harmonious new situation for the stable work of our mine.