Commitment letter of furniture product quality and after-sales service 1 Guoao furniture took the lead in passing the ISO9002 international quality standard certification. In order to protect the rights and interests of customers, in addition to providing high-quality products, we also promised a five-year product quality guarantee period (wood products); 10 steel quality guarantee period and product lifetime free maintenance service.
1. Our company promises that the quality of the products sold is qualified and there are no obvious defects, and the product warranty is guaranteed for at least 5 years under non-human factors.
Second, the quality assurance rules:
1, large class table, conference table and other solid wood.
Product features: environmental protection, good safety performance, stable style, good surface treatment, strong function and other vulnerable parts: broken desktop, scratched paint, damaged accessories, unsmooth drawer push and pull, etc. Quality assurance measures: imported high-density board has good toughness and can effectively prevent non-artificial fracture.
Italian Su Zhida paint has strong surface hardness, scratch resistance and repairable damage. All accessories are imported from the United States, such as KV static tracks, which have been used many times. All base materials, surface materials and paint parts are treated with Tianjin Aibao brand formaldehyde scavenger, and the unit volatilization amount of formaldehyde is far lower than the national standard requirements, so customers can use it with confidence.
2, steel file cabinet class
Product features: environmental protection, durability, surface scratch resistance, strong bearing capacity, many functional styles and other wearing parts: hinge and guide rail quality assurance measures: hinge and guide rail adopt imported high-quality accessories, and the surface is treated with Tianjin Aibao brand formaldehyde scavenger to extend the service life. The unit volatilization of formaldehyde is far below the national standard, so customers can use it with confidence.
Step 3 chair
Product features: environmental protection, good safety performance and various tilting functions. You can choose different tilt modes according to your own needs. The air pressure rises and falls 50,000 times, far exceeding the national standard. Casters have long service life, flexible rolling, no deformation of molded sponge and comfortable riding. The curved wooden board of the chair can effectively adjust the sitting posture of the human body according to the ergonomic design and play a role in repairing the back of the human body.
Warranty measures: If there is any discomfort, promise to replace it within 24 hours.
4. Staff Desk Series
Product features: environmental protection, high frequency of use, durable, easy to clean and care, all products are made up of parts, easy to disassemble and assemble, and strong mobility. Wearable parts: the desktop is cracked, the sealing edge falls off, the accessories are damaged, and the drawer is not pushed and pulled smoothly.
Quality assurance measures: all products will cover the American Fumeijia fire-proof board, and the base material will adopt Indonesian MDF to effectively prevent cracking. All viscose products will go through ACC first-class heat treatment, which promises that the products will absolutely eliminate degumming, the trajectory will be silent, and the push-pull times will be 50 thousand times. All the wood-based panels and edge sealing places of our staff will be treated with Tianjin Aibao brand formaldehyde scavenger, and the unit volatilization of formaldehyde is far below the national standard requirements, so customers can use it with confidence.
5. Screen series
Product features: environmental protection, sound absorption, moisture-proof, insect-proof, dirt-resistant, surface-proof, and colorfast. Quality assurance measures: all screen substrates are covered with sound insulation surface to absorb sound, and the substrates are treated with insect prevention. In order to prevent formaldehyde from exceeding the standard, all screen artificial boards and surface paints are treated with Tianjin Aibao brand formaldehyde scavenger, and the unit volatilization of formaldehyde is far below the national standard. Customers can rest assured that all the above commitments to product quality will be strictly implemented in accordance with the above quality standards!
Commitment letter of quality assurance
1. Our company guarantees to provide brand-new goods that are produced by the original factory and meet the quality inspection standards of the country, industry and producers, and have a formal quality guarantee or certificate and instructions.
2. Free local delivery, on-site installation and debugging, free training in the use and damage of goods.
The warranty period of this manufacturer's furniture is 1 year. Agree to the requirements of quality warranty: free maintenance due to non-user reasons occurs during the warranty period, and only the maintenance material fee will be charged after the warranty period, and the maintenance will last for life.
4, the implementation of the "three guarantees" product name, scope and specific commitments of "three guarantees".
5. Ensure that the original packaging of the goods is intact, and agree to open the box for acceptance on the spot under the on-site supervision of the user.
Beijing Medici Furniture Factory
20xx 65438+ 10 month 1.
Commitment on quality of furniture products and after-sales service 2 In order to create famous brands, improve corporate visibility and establish corporate image, our company solemnly promises to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, domestic or high-quality brand-name products are selected as system materials.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.
2. When the product is delivered, our company provides the following documents to users:
① Technical maintenance manual
② General installation plan
③ Description of purchased parts and manufacturers.
20xx April 15
Commitment to the quality of furniture products and after-sales service. In order to ensure the best quality of products, Xinhuiye Trading Co., Ltd. promises to customers of "Cai Yi" brand living room furniture that it will provide customers with two-year warranty service from the date of product delivery. During the warranty period, if the product is damaged (non-human factors), our company will provide timely and appropriate rescue measures according to the following commitments to protect the legitimate consumer rights and interests of customers.
Pre-sales service (professional consulting service):
1. Professional consultants will propose the best of both worlds according to your actual needs and expenditure budget to create the most suitable home space;
2. Online customer service personnel introduce products;
3, exhibition hall product display, demonstration project observation.
4, free computer-aided drawing design (using advanced computer equipment, CAD layout planning, overall home layout, three-dimensional map);
5. Product simulation and demonstration services;
6, engineering professional management services.
After-sales service:
1, professional engineering installation, debugging and maintenance services;
2. Provide comprehensive cleaning service before product acceptance;
3. Provide free maintenance and repair services for 2 years from the date of product acceptance and delivery.
4. Maintain our products.
5. After the product is delivered for use, the customer pays a return visit from time to time to check the usage and quality of the product and handle the problems in time;
6. During the warranty period, we can provide services such as furniture disassembly and maintenance according to customer requirements;
7. Call on customers by telephone and provide after-sales service required by customers within the service scope;
8. If the product is damaged due to vandalism or improper use, which is not covered by the warranty, the company will provide customers with suggestions and quotations for repairing and replacing parts;
9. Within the service scope, our company will provide the fastest on-site maintenance service after receiving the service request;
Non-warranty coverage:
1. Force majeure: damage caused by natural disasters such as typhoon, flood and earthquake;
2. Improper use or man-made damage: In case of severe collision or loss of accessories, charges will be charged as appropriate;
3. Wood, cloth and leather have different colors and textures due to different production batches;
4. Damage caused by transportation and installation that is not caused by the company or products moving outside the same city;
5, abnormal circumstances, the most humid, too high or too low temperature environment;
6, incorrect disassembly, normal wear and tear of the product.
Commitment of furniture product quality and after-sales service 4 In order to protect consumers' health and life safety and ensure product quality, our unit solemnly promises:
1. The production and processing environment, production conditions and employees meet the requirements of relevant national laws and regulations.
Second, organize production in strict accordance with legal conditions and standards, and implement the acceptance system for raw and auxiliary materials. The raw and auxiliary materials used in the production and processing process conform to the provisions of national laws and regulations and national mandatory standards, and wood, wood-based panels, adhesives, wood coatings and other raw and auxiliary materials are not used. That should be certified but it's not.
Third, do not produce and process fake and inferior products, do not cut corners, do not adulterate, do not shoddy, do not pass unqualified products off as qualified products, do not use product identification for quality fraud, and do not falsely label.
4. The formaldehyde emission and soluble heavy metals such as lead and cadmium in furniture products meet the requirements of national standards, and all products are sold after inspection.
5. Timely recall products that have caused or may cause damage to human health and life safety.
Commitment enterprise name (seal):
Legal representative or person in charge of the enterprise:
Signing time: year month day
Commitment letter on quality and safety of toy manufacturing enterprises (for example)
In order to protect consumers' health and life safety and ensure product quality, our unit solemnly promises:
1. The production and processing environment, production conditions and employees meet the requirements of relevant national laws and regulations.
Second, organize production in strict accordance with legal conditions and standards, and implement the acceptance system for raw and auxiliary materials. The raw and auxiliary materials used in the production and processing process comply with the provisions of national laws and regulations and national mandatory standards, and do not use products that should be certified but not certified or unqualified raw materials, colored glue, coatings and other raw and auxiliary materials for production.
Third, do not produce and process fake and inferior products, do not cut corners, do not adulterate, do not shoddy, do not pass unqualified products off as qualified products, do not use product identification for quality fraud, and do not falsely label.
Four, in accordance with the requirements of the "Regulations on Certification and Accreditation of People's Republic of China (PRC)", the production and sales of toy products will be included in the compulsory product certification management.
5. The content of heavy metals such as lead in the produced toy products meets the requirements of national standards, and all of them are sold after passing the inspection.
Six, instructions, warning signs and certification marks meet the requirements of mandatory standards and mandatory certification rules.
Seven, strictly implement the "Regulations on the Management of Children's Toys Recall", and recall toys that are unreasonable and endanger children's health and safety.
Commitment enterprise name (seal):
Legal representative or person in charge of the enterprise:
Signing time: year month day
Commitment letter on quality and safety of garment manufacturing enterprises (for example)
In order to protect consumers' health and life safety and ensure product quality, our unit solemnly promises:
1. The production and processing environment, production conditions and employees meet the requirements of relevant national laws and regulations.
Second, organize production in strict accordance with legal conditions and standards, and implement the acceptance system for raw and auxiliary materials. The raw and auxiliary materials used in the production and processing process comply with national laws and regulations and national mandatory standards, and there is no illegal use of azo dyes or unqualified raw and auxiliary materials for production.
Three, do not produce and process fake and shoddy products, do not cut corners, do not adulterate, do not fake.
True, not shoddy, not passing off unqualified products as qualified products, not using product identification for quality fraud, and down jacket content, cashmere (wool) content in cashmere (wool) clothing, cotton fiber content in infant clothing, etc. In line with national standards, industry standards and the contents expressed by enterprises, not falsely marked.
4. The formaldehyde content, PH value, harmful aromatic amine content in dyes and color fastness of the produced clothing products meet the requirements of national standards, and all products are sold after passing the inspection.
5. Timely recall products that have caused or may cause damage to human health and life safety.
Commitment enterprise name (seal):
Legal representative or person in charge of the enterprise:
Signing time: year month day
Letter of Commitment on Quality and Safety of Paint and Coating Manufacturers (Example)
In order to protect consumers' health and life safety and ensure product quality, our unit solemnly promises:
1. The production and processing environment, production conditions and employees meet the requirements of relevant national laws and regulations.
Two, in strict accordance with the statutory conditions and standards to organize production, the implementation of raw materials purchase acceptance system, the raw materials used in the production and processing process in line with national laws and regulations and national mandatory standards.
3. It is forbidden to produce and process fake and inferior products, to cut corners, to adulterate products, to shoddy products, to pass unqualified products off as qualified products, to cheat the quality by using product labels, to falsely mark, forge or fraudulently use certification marks.
4. The content of free formaldehyde, heavy metals such as lead and cadmium, volatile organic compounds and other harmful substances. Among harmful substances such as interior wall coatings and organic volatiles, heavy metals such as lead, benzene and TDI in the coatings meet the requirements of national standards, and the produced coating products are sold after passing the inspection.
Five, in accordance with the requirements of the "Regulations of the people's Republic of China on the administration of industrial products production license" and "Regulations of People's Republic of China (PRC) Municipality on Certification and Accreditation", production and sales are included in the production license or enforced.
Paint and coating products managed by sexual product certification.
6. Timely recall products that have caused or may cause harm to human health and life safety.
Commitment enterprise name (seal):
Legal representative or person in charge of the enterprise:
Signature time:
date month year