Defining employee responsibilities requires clear job responsibilities. The job description is not to cover everything, but to divide the job responsibilities reasonably and effectively, so that the relevant personnel can clearly understand the job responsibilities, earnestly perform the job responsibilities and successfully complete the job responsibilities and tasks. The following are the various job responsibilities I have brought to you. Welcome to read them for reference. Let's have a look!

Responsibilities of Front Desk Reception in Hospital (1)

1. Responsible for answering daily calls, making appointments for consultation, and leaving messages to call back;

2. Receive and guide hospital guests;

3. Registration, update, consultation and appointment of outpatient guest information;

4. Maintain effective communication with the clinic;

5. Always keep the lobby area clean and tidy, and tidy up the book and newspaper racks;

6. Pay attention to the guests waiting in the lobby and maintain good order;

7. Ensure that there are sufficient items at the front desk, such as doctor's business cards and brochures.

8. Booking and registering related pregnancy courses;

9. Do a good job in table statistics and reporting;

10. Strictly abide by hospital rules and regulations and work specifications;

1 1. Send and receive all kinds of letters and packages;

12. Complete the tasks assigned by superiors.

Responsibilities of Front Desk Reception in Hospital (2)

1, responsible for the registration of all customers coming to the hospital;

2. Responsible for receiving, guiding and serving all customers who come to the hospital;

3. Responsible for coordinating data statistics of relevant departments;

4. Responsible for the public health supervision and maintenance of all front desk work areas;

5. Be responsible for customer classification;

6, responsible for telephone transfer and department contact;

7. Responsible for updating and improving customer information.

8. Complete other tasks assigned by superiors.

Responsibilities of Front Desk Reception in Hospital (3)

1, responsible for answering customers' general questions, receiving customers coming to the hospital, and completing reception, guidance, introduction and other processes;

2. Do a good job in maintaining the company image and product brand image, and pay attention to the cultivation of comprehensive qualities such as personal cultivation, image etiquette and work attitude;

3, master the hospital internal and external environment, department layout, personnel status, expertise, project technology, equipment, fees, business dynamics, etc. , often take the initiative to communicate with relevant departments frequently, frequently contact, update relevant information in time, so as to be accurate;

4. Be familiar with relevant service etiquette, skills, customer communication skills and medical psychology, and be able to master the discretion and skills of attitude, explanation and persuasion in the service process;

Responsibilities of Front Desk Reception in Hospital (4)

1. Obey management and be responsible for reception and administration at the front desk.

2. Provide support and services to the company and customers according to the prescribed procedures and standards.

3. Answer the general questions raised by the guests and provide regular non-confidential information.

4. Complete other or temporary work assigned by the leaders.

Responsibilities of Front Desk Reception in Hospital (5)

1, responsible for the reception work at the front desk of the unit, responsible for the smooth process of appointment registration, triage and referral of visiting customers, paying attention to the appointment registration time of customers and avoiding waiting;

2. Take the initiative to find customer needs, provide help to customers in time, record customer hobbies and personality characteristics, and provide special reception for VIP high-end customers;

3. Familiar with medical technology projects carried out by various departments; Familiar with doctors' professional knowledge and the time of initial diagnosis, master the propaganda and prevention knowledge of common diseases triage, communicate with doctors, medical assistants and nurses in various consulting rooms, and cooperate closely;

4. Keep abreast of the customer's return visit appointment, make an appointment reminder, and help contact to change the appointment time;

5. Assist the customer service supervisor to carry out the hospital's various systems, supervise and inspect the hospital's various service processes every day, and make relevant records;

6. Assist the customer service supervisor to check the gfd, professional image and hospital environment of all employees.

7, take the initiative to do a good job of communication and coordination with the consulting room, there are customer complaints, the first time to appease customers, deal with customer complaints; Make detailed records in time (basic information of the complainant, complaint contents and handling opinions); Seek suitable treatment methods, and report to the customer service supervisor in time if it cannot be handled.

Adjust relevant departments, solve problems in time, and pay a return visit according to the situation.

8. Assist the customer service supervisor to collect and understand the customer's postoperative situation and satisfaction through telephone call back after operation and filling in the satisfaction questionnaire.

9. Cooperate with the activities of the hospital; Cooperate with customer service supervisor to organize and implement hospital-wide related service training.