Mobile Company 1 Work Summary
Team culture is the bridge and link to unite and unite all team members, and it is the core content of team building. Team building is to create a harmonious working environment and affinity. We always regard the construction of team culture as an important task to improve the quality of employees, improve service quality and firmly grasp the indicators. Over the past 20__ years, we have conscientiously implemented the company's goal of building the spirit of eight systems around one center and one main line, adhering to three breakthrough points and five footholds. Combined with the actual work of the company, we have carried out the following work:
Leaders attach importance to construction and explore ideas in combination with reality.
After the company established the team, the team leaders realized that the traditional team management model based on index assessment could not meet the needs of the current enterprise development and could not solve the new problems under the new situation. According to the general idea of the company's team building work, we have experienced a development process from contacting the service hall and team culture theory to actively developing team culture construction, from spontaneous to conscious, from simple to comprehensive, and from shallow to deep. We organize relevant personnel to seriously analyze the present situation and situation of the enterprise, conduct investigation and study, and analyze the quality of the service hall and team, so as to clarify the characteristics and development trend of the enterprise, clarify the breakthrough point and work focus of team culture construction, and put forward the specific content of team culture construction that adapts to the characteristics of the company.
"New measures" to improve the basic management of teams and groups
The company has established a mechanism of incorruptible employment into teams and groups, created a new system of incorruptible employment education for grass-roots teams and groups, conducted incorruptible employment education for individual important positions, sorted out the risk points of front-line employees every month, and formulated the learning theme of "incorruptible employment into teams and groups". The "innovative problem-solving" mode is also constructed, and the practical problems faced by the team work are stimulated and solved through innovative means such as rationalization proposal collection, nomination of innovative points and typical problems. We also actively build a team learning mechanism by means of centralized study and discussion, short message learning, case study and shadow reminder learning.
Team up, a group of eager "stars of hope"
Our company has 144 employees and team members, with an average age of 28. Due to different working years, employees' working ability is uneven. In order to promote the post growth of employees, our company refines and standardizes the key business indicators, customer satisfaction, service quality and comprehensive performance by refining the assessment standards, calculates the employee assessment results every month, and sends and guides them in time. Let every employee clearly understand his performance, work advantages and disadvantages, and encourage employees to constantly improve and upgrade. At the same time, the company also explores various new employee relations paradigms for different types of "new" employees. Form a recognition and reward mechanism for energetic, creative and passionate employees; Form a "vacuum period" cooperation mechanism for conceited employees who are not easy to accept other people's opinions; Form a point-to-point communication mechanism for cautious and introverted employees. We have successively created new "tool dialogue" templates such as QQ and Fetion, personalized "place dialogue" templates such as stadiums and bars, and "topic dialogue" templates for young people such as Three Kingdoms Killing and Landlord Fighting. The service hall also staged a trainee manager duty activity. Through the activity, the employees who participated in the activity have more knowledge about the overall work of the business hall, and they don't flinch in the face of difficulties, which greatly improves the basic management ability of the business hall, breaks through the barrier between managers and managed people, and improves the comprehensive ability of employees. Full of affection "pioneer flagship"
_ _ _ Branch encourages each team to create a unique team innovation culture, gives full freedom to team leaders and team members, gives full play to their imagination and creativity, stimulates other new ideas in team management, and promptly discovers and follows up special activities in the team. In order to actively create a happy working atmosphere, each district has built a small home for employees. In order to give every employee a chance and stage to display their talents, the company has set up interest groups and carried out activities such as "My Team, My Home", "Beautifying Home", "Balloon Volleyball Competition", "Business PK Competition" and "Landlord Fight Competition", and held monthly communication meetings. At the same time, it also innovated the class meeting mode and adopted the theme class meeting such as short stories and small cases. At the same time, we should be self-disciplined by the youth civilization credit convention, actively start from the small things around us, and start from bit by bit, so that employees can feel the collective responsibility of youth civilization.
Practical experience and next step plan of team building
Team building should be modeled, but not solidified and dogmatic. In the specific team management, by optimizing and reorganizing personnel management, company system, technology application and other factors, a variety of training mechanisms have been innovated to maintain the vitality and vitality of team building. From the aspects of giving full play to the ability of new employees, stimulating the learning atmosphere of the team, increasing the opportunities for employees to experience multiple positions, and enhancing the emotional exchange between team managers and employees, we seek to change the original management. In the next step, we will take the guidance of the municipal company's team construction as the framework, and adopt two ways: "building a benchmark, building experience" and "in-depth development, seeing actual results" to fully integrate construction and management, so that each team has a strong sense and can carry out construction activities in an all-round way, thus improving the basic management ability of each team as a whole.
After a year's efforts, under the guidance of the team building of the municipal company, the company aims to strive for Excellence and constantly improve the team building work. Every grass-roots team in _ _ Branch will constantly improve themselves and realize themselves. In the process of perfecting the company, consolidate the achievements already made, do a good job in the routine work of team building, and make the basic management more solid and effective.
Summary of mobile company work II
Time flies, and the three-month probation period will be over in a blink of an eye. This is a precious experience in my life, which left me with beautiful memories. During this time, my leaders and colleagues gave me enough tolerance, support and help, which made me fully feel the mind of leaders and the broad development space provided by mobile companies for our employees. While I am in awe of my leaders and colleagues, I am also surprised that I have the opportunity to become a member of Zhenjiang Mobile.
Although I have been engaged in communication for five years, my understanding of mobile companies is only superficial, so how to understand and identify with the corporate culture of mobile and how to know and understand my own position has become my top priority. During these three months, under the care and guidance of leaders and colleagues, through my unremitting efforts, I have made some progress in all aspects and gained a lot of insights. Now I will report my thoughts in these three months to the leaders as follows.
I know that the above work performance may not satisfy the leaders. Frankly speaking, I don't have much confidence if I can continue to work and study here according to these performances. But I firmly believe that I can do better in the future work and ensure the satisfaction of the leaders.
During these three months, under the arrangement of the leaders, I worked as an intern in the it center of the company and the key customer center of the group, and then formally worked in the data center of the group, mainly responsible for the promotion of mobile information projects in the tobacco and health industries. Because I was not familiar with the mobile business before, I was a little confused when I first took over, so everything here is both new and challenging for me. Ignorance of going to school is the premise and foundation of all progress. During this period, I have carefully studied the product manuals of the group data business to understand the advantages and disadvantages of each product. With the help of colleagues, we organized and planned the product promotion meeting of the group business, and introduced our three major group businesses-mobile switchboard, group color ring back tone and wireless broadband to Zhenjiang society. Visiting the relevant information directors of tobacco companies, sorting out the information reporting materials of tobacco industry and reporting them to the leaders of Zhenjiang Tobacco Company in early April, which kicked off the promotion of mobile tobacco information. Sort out the data related to the health industry and find the breakthrough point of the application of mobile information health industry. But at the same time, I still have many shortcomings, such as being a little impatient sometimes and lacking experience in planning some large-scale activities.
Summary of mobile company work 3
I. Introduction
As the saying goes: what I got on the paper is very shallow, and I want to know what I need to do. Although we have studied the basic theoretical knowledge of information management and information system for more than three years, we still don't know much about how an enterprise conducts marketing and production. I attach great importance to the one-month graduation internship and I am also very serious. Because I can only learn theoretical knowledge from textbooks at ordinary times, I will certainly cherish such practical opportunities. I hope I can learn knowledge from some books through practice, accumulate practical experience and lay a foundation for future work.
Second, the internship time and place
The internship period is from March 20th, _ _ to April 8th, _ _ _.
Internship location: _ _ Mobile Branch
Third, the internship unit overview
China Mobile Communications Group Corporation _ _ Branch was established on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In _ _ _, China Mobile ranked 7 1 in Fortune 500 magazine, and was selected into the Dow Jones Sustainable Development Index for six consecutive years.
Fourth, the internship content
Understand the research and development, design, use and promotion of self-service terminals.
Five, the internship harvest
This practical experience made me find the gap between theory and practice: I was eager to try as soon as I set foot on the society, because the knowledge I usually learned can finally come in handy. But in practice, I found that I actually only read the basic theory, which has no development potential and has not been included in the enterprise. Schools master the ideas and methods of observing, analyzing and solving problems mainly through learning. Entering the enterprise, I found that as a manager, workers should be familiar with the national laws, regulations and policies on personnel and labor, master the latest human resources theory and technology, have some qualities of a strategist, and the most important thing is to be able to concretize what they have learned according to the changes in the external environment and the actual situation of the enterprise. Because the aging of knowledge is faster and more complicated, so as to speed up the changes of the external environment of enterprises, it is the best way to continue learning in society by combining theory and practice. What we have learned in college classes is theoretical knowledge, and the analysis of many cases is not true enough, which will lose practical significance. In the management work at work, if many schemes are done with the theoretical knowledge of universities, they will not be implemented in the end, or even be completely rejected.
We should study business knowledge seriously and strive for good results in our work. To become a qualified enterprise manager, the first condition is to become a business backbone. For me, the first task is to learn and master business knowledge skillfully, and always put a positive working attitude, a high sense of responsibility and the spirit of seizing the day into my work; While strengthening the study of business knowledge, we should do our job in a down-to-earth manner, guard against arrogance and rashness, and strive to make outstanding achievements in our job.
We should foster strengths and avoid weaknesses and constantly improve ourselves. To know yourself correctly, we should not only carry forward our own advantages in our work, but also face our own shortcomings objectively, pay more attention to training our adaptability, coordination, organization and creativity, and keep learning and making progress in our work.
Practice makes us grow, and I also gain something from it. We should pay attention to details, even if it is small, just like a smile in my practice, there will be great changes, and the chain effect is often unexpected. When you get the fruits of your labor, you can't help sighing. In modern society, it takes immeasurable efforts to survive, especially to live a good life. People can strive for new things, but many times they have no confidence to strive for failure. This determines that there are not many successful people in this society, and success is not accidental. You must have all kinds of excellent qualities, and psychological resilience is also very important.
This internship not only taught me a lot, but also exercised my courage, language communication ability and psychological insight, and let me know how to be a good promoter. An excellent promoter should pay attention to the following points: first, maintain a good personal image, have a good rest and a warm and thoughtful service attitude; Two, proficient in the knowledge of the products sold and have enough knowledge of related industries, as well as the promotion activities; Third, it has good adaptability, and can detect customers' thoughts according to their words and expressions, and make appropriate responses; Fourth, do a good job in communication with manufacturers, merchants and colleagues; 5. Keep learning and master the sales ability and skills.
Summary of Mobile Company's Work Part IV
Leaders:
I started working in _ _ _ _ _ _ _ Mobile Company. I worked as a product manager in a mobile company for one year. Over the past year, with the care and support of the leaders and colleagues of _ _ Mobile Company, I have completed my work dutifully. Now, my specific responsibilities for the past year are summarized as follows:
First, product support.
In the process of product support, we should carefully study all kinds of products of mobile companies, especially our group products, and be familiar with the specific operation of products. On this basis, after the account manager digs out the customer's needs, we should reasonably combine products according to the specific needs of customers and design products that really meet the customer's needs. At the same time, after several times of product manager quality improvement training organized by mobile company, I gradually cultivated my own product promotion ability and customer communication ability; Usually, I also pay close attention to the latest information of communication products, learn some successful cases, and often think about whether these cases can really be applied to customers, dig out the needs of potential customers with this demand in time, formulate specific plans, and accompany the account manager to promote products to customers, provide timely product support and improve customer satisfaction.
After reaching an agreement and signing an agreement with the customer, the implementation process of the scheme will be tracked throughout: if a customer needs to install a dedicated Internet access, it will be handed over to our technical support personnel for full-service construction from the beginning of sending the demand sheet, and then sent back to me after resource exploration, and then submitted to the support center by myself. If the terminal configuration and wiring exceed the limit, it is necessary to fill in the configuration application form, which will be signed by the subjective and manager of the group's major customer department and sent to the support center. Finally, the support center will send the construction order to the network department of our company to arrange the construction. After the construction starts, contact the construction team and customers frequently to solve the problems in the construction process, ensure the completion on time, and let customers use it in time. After customers start to use it, they should pay a return visit on site or by telephone in time to understand the customer's usage and existing problems, and feed back the problems to the municipal company in time, so as to really do a good job in product support and improve customer satisfaction.
In the past year, China Mobile's full-service competition was fierce. During this year, I completed about 50 dedicated Internet access and voice lines, and completed the _ _ local tax card project, constantly learning new knowledge, enriching myself, and really doing a good job in product support.
Second, the index tracking work
In the process of index tracking, we should be serious, careful and rigorous, often communicate with business analysts in counties and cities, ask them for advice if they don't understand, learn from their experience, and explore a set of index tracking methods suitable for ourselves and the team on the basis of learning from others' experience.
The indicators of our company are mainly divided into annual assessment indicators, quarterly assessment indicators and monthly assessment indicators. According to the time difference of different indicators, arrange the time reasonably, take the annual assessment indicator as the overall situation, guide the other two indicators, do the same as the quarterly assessment indicators and monthly assessment indicators, and integrate the annual assessment indicators into the quarterly assessment indicators and monthly assessment indicators; Make quarterly assessment indicators and monthly assessment indicators serve the annual assessment indicators, and complete the annual assessment indicators while completing the quarterly assessment indicators and monthly assessment indicators. However, the indicators have priorities and cannot be said to be perfect. At this time, we should give up some indicators that can be completed in the later stage and focus on the indicators that are urgently needed at present.
Specifically, put the indicators that need to be completed in a table, carefully study the specific caliber of the indicators, decompose how the indicators are completed, implement them to each specific responsible person, track them, extract data regularly, inform the relevant responsible persons of the data gap, let them know their own indicators progress, actively negotiate with their superiors, and find ways to complete them to ensure that all indicators are completed on time.
Third, the training work
When training the account manager, master the product skillfully, learn the operation mode of the product, prepare various training materials in advance, focus on promoting the weak products of the account manager, and cooperate with colleagues in the training process.
From the beginning of learning and growth, the so-called "there is a road in the mountains, but there is no limit in the sea." Only through continuous learning can we achieve better results in the grim situation of rapid development of science and technology and fierce competition in the communication industry.
Fourth, other work.
On the basis of the above specific work, seriously complete other temporary work assigned by the company's competent leaders, work hard, work overtime without compensation, and finish the work on time and with good quality.
A summary of the problems and shortcomings of verbs (abbreviation of verb)
Looking back on my work in the past year and reflecting on my own problems and shortcomings, I think the main reason is that I have just moved into _ _ _, my technical major is not comprehensive enough, I am not familiar with some operation processes of the company, and I have taken some detours in my work. But "practice makes true knowledge", I constantly find my own mistakes in my work and improve them in time. In my future work, I will strive to improve my self-cultivation, give full play to my strengths, overcome my shortcomings and make new achievements.
Chapter 5 Summary of Mobile Company's Work
Since its establishment one year ago, our district has conscientiously implemented the company's various rules and regulations. In accordance with the unified deployment of the marketing center, adhere to the development of customer scale, carry out in-depth outdoor marketing and stock market retention, consolidate basic management, pay close attention to implementation and execution, and carry out in-depth marketing work.
I. Main Work Achievements
1, which completes the monthly KPI task well. Fully KPI-oriented, carefully follow the requirements of the company's business ideas, and guide all departments to carry out targeted monthly marketing activities. Through effective communication, experience exchange and on-site training and guidance, the performance of each office will be steadily improved to ensure balanced development.
2. Seriously carry out outdoor theme marketing activities. The district conducted outdoor marketing activities for a total of 10 times by guiding and assisting the service hall, set up stalls in the village, deeply explored potential markets, made full use of TD terminals and wireless broadband resources, explored new markets, dug back rival customers, focused on data services and e-wallets, and effectively retained rural customers through joint publicity by village associations, village committees and local talents.
3. Assist the daily work of the Cooperation Office. All departments are required to attach great importance to mobile phone sales, data business handling and broadband marketing, and at the same time pay attention to the image packaging and publicity materials support of Cuntong, so as to realize the strategic significance of Cuntong as a company service window.
4. Seriously implement and carry out the company's real-name registration system registration. Strengthen the management of the joint library, ensure that the joint library earnestly implements the registration work in real-name registration system, put up posters and publicize customers entering the store. Conduct self-inspection once a week, rectify the problems found in time, and find and report the violations of different networks in time.
5. 1- 10 * * *, with a cumulative increase of 70% in that month. The market share of Baotou Lake Farm has increased from 58.28% at the end of last year to 63. 16% now, an increase of 4.88 percentage points. The market share of Qixiang in Tobri has increased from 58.46% at the end of last year to 60.64% at present, with an increase of 2. 18 percentage points. Accumulated sales of 6 13 TD terminals were completed throughout the year. 33 18 households were completed, and 153% of the task index was completed. 2,478 households completed the flow, accounting for 4 19% of the task index. The opening rate of new network traffic issued by the marketing department is also completed every month. Completed 60 WLAN sales and 20 medium-term base stations.
Second, there are outstanding problems and shortcomings.
1, the ideology needs to be strengthened. In the face of the complicated and changeable market environment, the sense of crisis is still lacking, and the sense of responsibility for work is not enough, which is reflected in working only for work, without establishing a sense of the overall situation.
2. Outdoor marketing lacks innovative measures. The development of outdoor marketing needs not only standardization, but also innovation. Through the summary of previous marketing work, it is found that only by subdividing the market and carefully planning can we achieve good marketing results, and the cooperation hall has limited organizational planning ability to carry out outdoor marketing. Only by effectively improving the comprehensive ability of marketers can we effectively improve our performance.
3. The development of ordinary WLAN broadband lags behind. WLAN broadband service is the key work this year, and there is a lack of effective publicity and marketing means when developing and marketing WLAN broadband.
4. There are still many problems in the basic management of joint office. Basic management is the premise of the orderly development of all work, but it is still not paid enough attention to and is not carried out normally as required. The improvement of service quality has not been significantly improved, and the active marketing of joint office needs to be strengthened.
Three. Work priorities and measures in 20__
Next year, our district will seriously follow the company's requirements, deeply understand the company's guiding spirit, implement various indicators, and lead various departments to carry out various work in a refined way. Focus on the following tasks.
1, real-name registration system. Our district will put up posters in strict accordance with the requirements of real-name registration system, and persistently carry out the work of real-name registration system for a long time and strictly implement it. Find illegal acts of different networks, collect evidence in time and report them.
2. The development of broadband. Our district will increase the development of wired broadband and wireless broadband. Strive to complete the indicators issued by the company. Take broadband as the starting point and bind the existing users.
3. Develop innovative marketing models in market segments. Through careful market research, grasp the first-hand information of the market, carefully analyze the potential market, segment customers, strengthen support and maximize marketing effect. Through organizational learning and mutual communication, we can promote the skills upgrading of Hehetang, sum up the successful experience of each marketing, make targeted replication, and constantly improve the marketing ability and level through continuous summary.
4. Attach great importance to every labor competition. All staff should participate, strengthen implementation, and establish the idea of "too many mediocre people, but no work is right" to ensure excellent results in every labor competition.
5. Continue to increase the scale of customers. At any time, business development should pay attention to the development of new customers and the stability of existing customers. Without customers, there will be no development of broadband and data services; Without the stability of existing customers, there will be no effective development of customer scale. The development of new scale and the stability and value promotion of existing customers must be grasped at the same time! Both hands should be hard! Strive to increase the market share by 2 percentage points on the basis of this year.
6. Adhere to the sales of TD terminals. Improve the distribution rate, training and mobile phone sales skills of TD terminals in Heting. Encourage and help the joint office to carry out group mobile phone marketing and carry out marketing activities at designated locations.
7. Strengthen the basic management level. It is necessary to improve the shortcomings of various departments, especially to improve service quality, actively market skills, avoid service quality complaints, and vigorously develop new business. Pay attention to the normal inspection of the service hall, distinguish the advantages and disadvantages, and realize closed-loop management.
I will complete every job delivered by the company with a positive working attitude and a high sense of responsibility. Realize the overall improvement of the company's big money and its own performance, and ensure the smooth completion of regional business indicators.
The above is the summary of our work in 20__ years and the overall working ideas and measures in 20__ years. Due to the limited level, there are inevitably mistakes and omissions in the text. Please criticize and correct me.