Etiquette training: Hotel is a service industry, and it often contacts with guests. The quality of employees represents the image of the hotel. Good staff will make people admire the hotel, and vice versa. Therefore, we should focus on strengthening strength training in etiquette (the hotel attaches great importance to this aspect).
Safety training: Hotel is a gathering place for crowds. In case of emergency (such as fire and violence), employees should be responsible for protecting hotel property and personal safety of guests, so emergency training such as fire fighting and emergency response is necessary.
Behavior, speech and dress appearance: this is the content of etiquette training. In addition to the hotel links and dishes, the words and deeds of hotel staff also greatly affect the guests' evaluation of the hotel. If the environment is good, the food is ok, but the employees look like they owe 5 million when they see the guests. Who dares to come? Therefore, employees' service etiquette, such as smiling when meeting guests, greeting when meeting them, elegant and standardized guiding gestures, saying "What can I do for you" when meeting guests, dressing the, cleanliness and neatness, etc. There is only one thing to worry about in such a staff hotel, and that is not to be poached by other hotels.
The fourth point is the most important plus point, which was mentioned in Wan You Gravity Business Etiquette Training. Mr. Zhang Yucheng mentioned in the training that the cultivation of EQ is a plus item for hotel service personnel. If the guests encounter any embarrassing situation or ulterior secrets, then the role of employees is very great, and some customers are deliberately making things difficult. Smart employees can also provide unexpected solutions for the hotel. (See training content for details)
So much for hotel training, I hope I can help you.