A store carries thousands of feelings.

Speaking of the love affair with Mercedes-Benz, I have to tell the story of Feng Li.

Who is Li Feng? Let's meet together.

About Feng Li.

Feng Li, a native of Xi 'an, comes from the after-sales service department of Xi 'an Penglong Dexing. At work, everyone affectionately calls him "Miss Li".

Teacher Li joined Mercedes-Benz in 2004, focusing on the after-sales maintenance of 17 Mercedes-Benz, and joined Beijing Penglongxing Automobile Trading Co., Ltd. (referred to as Penglongxing) as the technical manager of Beiqi Penglong Group, responsible for the regional technical support and training management of Beiqi Penglong Group. From front-line maintenance technician to Mercedes-Benz highest certified diagnostic technician CDT, Mercedes-Benz certified after-sales trainer. At the same time, he has the certificate of senior technician of automobile maintenance, the certificate of technical director of automobile maintenance, the certificate of motor vehicle inspection and maintenance engineer and the certificate of high-voltage electrician for special operations, and is good at the diagnosis and maintenance of all Mercedes-Benz cars, AMG, Maibakh, smart and pure electric vehicles.

For him, learning maintenance technology is not only a job, but also a pleasure.

Regain one's original heart

In 2020, Xi Anpenglong Dexing Mercedes-Benz began to build, and it is a very desirable thing to be able to display what you have learned on the land you love. In addition, as a native of Xi, it is very urgent to go home. After comprehensive consideration, Teacher Li decided to apply to Penglongxing for job transfer and return to Ann.

Teacher Li recalled that I was the fourth to join the management team of Anpenglong Dexing, and I was honored to be the first employee to join the Anpenglong Dexing family. Witnessed the process of Penglong's first Mercedes-Benz in Xi 'an from scratch, and strengthened my determination not to regret it.

It is not only a new beginning, but also a new breakthrough in my career to be able to work in the new MAR2020 4S store after the manufacturer upgrades the dealer's store upgrade plan.

Since joining Mercedes-Benz in 2004, I have been engaged in after-sales technical work. For more than ten years, I have witnessed the prosperity and low tide of Mercedes-Benz brand in different periods. This is what Teacher Li said about the stability and reliability of Mercedes-Benz products!

"As the leader of production models, Mercedes-Benz has always been the goal of other brands. Despite this, Mercedes-Benz is constantly innovating to improve stability and reliability. "

Take the brand-new S-class as an example, it is equipped with a 3.0T inline six-cylinder engine, a 48V light mixing system, a 9-speed automatic manual transmission, brand-new intelligent digital headlights, a driver assistance system, and MBUX human-computer interaction. It shows the perfect interpretation of the appearance and performance of the new S-class digital luxury, and touches people's hearts with sensibility, because pure achievements are meaningful. Lead the aesthetic trend again and reshape the new realm of luxury from the inside out. The iterative update of S-class car is the perfect embodiment of the refinement of Mercedes-Benz brand.

Sympathize with others

Different vehicle maintenance is no stranger to Mr. Li. For him, nothing is the most difficult to overcome when dealing with different vehicles and facing different problems every day. In the eyes of ordinary people, this seems a bit arrogant, but Mr. Li said that it is normal to see more every day, and some seemingly difficult problems may be minor ones.

For example, in the winter of 65438+ 10, there was a female customer who was troubled by the "giggle" sound when the vehicle turned at a large angle. After entering the store, all the indicators of the vehicle are within the normal range. After in-depth communication with customers, I realized that this is a unique "Ackerman Angle" phenomenon in winter rather than a fault. After calming the customer's mood, I gave it to her carefully.

In terms of maintenance technology, Mr. Li said: "Only by constantly learning new knowledge, improving yourself, and always treating every car with a serious and responsible attitude can we get the real answer."

We should look at this problem from the customer's point of view, so as to understand the customer's nervous mood.

Loyal to the original heart

In the communication with Mr. Li, I deeply felt the humble quality and rigorous attitude of the technicians who "learn from bamboo with an open mind, accumulate strength and respect pines for a long time". At present, Xi is in rainy and snowy weather in winter. In the daily use of cars, I also gave you some suggestions on car maintenance. "Do a good job in vehicle maintenance every day and regularly check and replace the wiper blade; Keep a good distance when driving in rainy days; Slow down, turn on the wiper, turn on the low beam and anti-fog lamp when the light is dim, and turn on the glass heater in time when the windshield is foggy. If there is water, slow down and drive at a constant speed. Don't wade rashly. Once the fire is turned off, do not start the vehicle again to avoid secondary injury. "

For snowy weather, it is suggested to replace the winter tires certified by Mercedes-Benz, which can improve driving safety and comfort during driving. Of course, if you drive more on regular roads, you can also choose according to the actual situation.

Trust is the communication between hearts, and the voice of love makes each other feel respect and understanding at all times.

be respectful and polite

Teacher Li said that in daily maintenance work, he never forced customers to recommend maintenance products, but only told customers the actual situation of vehicles through accurate testing. Customers entering Xi Anpenglong Dexing are the recognition of after-sales service; Always be sincere to customers, and it is the key to impress customers with professionalism and sincerity.

We are an authorized dealer of 202 1 which has been strictly inspected by Mercedes-Benz manufacturers, with brand-new exhibition hall standards, brand-new facilities and professional diagnosis and maintenance equipment; In terms of personnel composition, we have 8 technicians 10 years' maintenance experience and 3 special diagnostic instruments for Mercedes-Benz, which can provide maintenance services for 30 Mercedes-Benz owners every day. I believe that such hardware conditions will definitely have a good start, just as Mercedes-Benz advocates "treat each other with courtesy and enjoy the experience; With subtle feelings, we will create a courtesy. "I also hope that more customers will experience the luxury experience of our' heart' together.

Originality and perseverance

As the new future exhibition hall of Xi Security, it is built according to the latest global retail standards of Mercedes-Benz, integrating sales, service and experience. Xi Anpenglong Dexing broke ground in 20 19 and officially put into operation at the end of last year. It took 18 months to set up the store, the investment scale was10.50 billion yuan, and the construction area was14,850 ㎡ (including the sales exhibition hall 1350㎡ and the after-sales workshop was 5,508 ㎡). At present, there are 65 employees, of whom 65,438+000% are certified maintenance technicians, 65,438+00% are certified diagnostic technicians, 50% are salespeople with Mercedes-Benz system experience, and 25% are certified Mercedes-Benz sales consultants and Star Emblem product ambassadors.

In terms of after-sales service, Xi Anpeng Long Dexing implements a full-course reservation system. All customers can make an appointment to enter the store through online and offline channels and enjoy professional and caring services. Customers can automatically identify vehicles through the system and reserve maintenance information. In the process of vehicle maintenance, you can query the real-time maintenance status progress by scanning the QR code.

As the first store invested by Penglongxing Group in Xi 'an, Xi 'an Penglong Dexing is committed to providing temperature, high quality and reliable digital car service, and constantly creating value for consumers, employees, shareholders and society. Corporate vision, from Xi 'an Anpenglong Dexing, is the leader of excellent Cheren service ecosystem.

"I believe that with the cooperation of all staff, we will work together to create a good environment for customers to trust us, choose us and trust our products and services wholeheartedly."