Personal year-end summary of pain department: 1. Seriously implement the rules and regulations of the hospital department.
Strict implementation of various rules and regulations is the fundamental guarantee to ensure medical safety. Prevention of medical accidents and disputes is the key to safety. Start from the usual time and start from the details to ensure the healthy and orderly development of medical work.
Second, strengthen departmental management.
Constantly improve the standardized operating procedures, all employees strictly follow the standardized operation, and have a strict reward and punishment system. There are many electrotherapy instruments in the department. In order to ensure the safe operation of the instrument, the department has a special person in charge, and a special person is responsible for the maintenance and regular inspection of all equipment and instruments.
Third, study hard.
All the staff in the department actively participate in business study inside and outside the hospital, and strive to improve their professional quality and level. And constantly improve relevant medical materials, constantly update knowledge and improve technical level.
Fourth, establish good medical ethics.
Establish a good medical ethics, strengthen the construction of professional ethics and industry style, and carry forward the fine tradition of saving lives. General practitioners strive to be polite, always think of patients, do everything possible to alleviate their pain, do not quarrel with patients, patiently explain and meet their needs. General practitioners strictly implement the rules and regulations of the hospital, do not be late, do not leave early, work conscientiously and responsibly, take the initiative, learn from each other, respect each other, unite and cooperate.
Five, the good quality, improve economic efficiency.
Over the past six months, with the attention, support and help of the hospital leaders, all departments have developed steadily, but there are still some shortcomings and defects that need further improvement:
First, we should further strengthen professional study and further study, and improve the quality of young medical staff in our department? Business technical level and working ability. It is necessary to take turns to go to the superior hospital for short-term training and further study.
Second, further improving the enthusiasm of medical staff is the focus of the next step.
Three, clear objectives, expand the scope of business, the introduction of new technologies.
In short, general practitioners should continue to work hard, be innovative and enterprising, cooperate with the principles and policies of hospital departments, and ensure the healthy and orderly development of various departments' work.
Personal Summary of Pain Department Since the end of 22 2xxx, under the correct guidance and strong support of the county health bureau and the leading group of our hospital, all medical staff in our department have conscientiously implemented Scientific Outlook on Development, updated their concepts, improved their work style, strengthened internal management, further enhanced their sense of competition and quality, and successfully completed all work objectives throughout the year. The summary is as follows:
First, continuously expand business and successfully complete this year's objectives and tasks.
This year, * * * treated 806 patients, 200 more than 2xxx years, and the annual net income was 306,278.5 yuan, reaching the highest score in history. 2xxx is a year in which challenges and opportunities coexist in our department, and it has achieved both economic and social benefits.
Second, carry out advanced education to improve the political and ideological quality of cadres and workers.
Since June 65438+ 10 this year, our department has carried out the activity of striving for Excellence, unified our thinking, strengthened our confidence, educated our employees from the aspects of responsibility, safety and service awareness, and improved their professionalism and sense of responsibility; Find out the shortcomings from the aspects of work style and work ability, and make serious rectification; Through the follow-up physical examination in the countryside and other activities, the purpose education of saving lives and serving the people wholeheartedly has been further improved, and the image of the department has been comprehensively improved.
Third, strengthen the internal management of the department, optimize the service environment and improve the service quality.
Starting from June 65438+ 10 this year, social service commitments were widely carried out in the whole department, and social supervision was consciously accepted. All medical staff in the department don't accept patients' treat and gifts, and don't charge fees, check and use drugs indiscriminately in order to generate income. The management concepts such as humanization of service environment, standardization of service work, characteristics of service items, normalization of civilization creation, speediness of complaint handling and promotion of social reputation are implemented in the daily management of departments. Implement medical service standards, implement Saturday and Sunday doctor rounds, establish a doctor-patient communication record system, and establish doctor-patient follow-up. The department insists on personalized medical care and humanized service for patients, attracting a large number of patients from local and surrounding areas, and the number of outpatients and inpatients has increased significantly, reaching the best level in history.
Four, standardize medical quality management, improve the level of medical technology.
1. Pay attention to the construction of talent team and introduce and use advanced technology. Our staff use morning shift and rest time to learn professional knowledge, discuss medical records and accumulate clinical experience through superior doctors' rounds. Their professional level has been continuously improved, and the talent team has been continuously strengthened. And repeatedly used the opportunity organized by the unit to learn from the strengths of other hospitals. Learn and master the application of oxygen spraying technology and blue light bed.
2. Strengthen the implementation of rules and regulations, hold a regular meeting once a week, emphasize medical safety, and pay close attention to the implementation of doctors and nurses' responsibilities; Check the safety and quality twice a month, and thoroughly rectify and investigate the unqualified performance.
3. Do a good job in the management and monitoring of the three links.
(1) On admission: ask about the medical history in detail, have a comprehensive physical examination and use drugs strictly;
(2) During hospitalization: close observation, safe nursing and civilized service;
(3) When leaving the hospital: explain the matters, establish feelings, and follow up regularly.
4. Strengthen safety management.
Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every employee must establish a strong sense of safety and a strong sense of responsibility and dedication.
(1) Regular safety education should be institutionalized and regular.
② Regularly check and evaluate medical records. (3) Regularly check and evaluate potential safety hazards:
Five, strengthen the management of nursing quality
First, continue to implement the three-level management system of nursing quality, adhere to the inspection, evaluation and feedback system, and establish a quality traceability mechanism to ensure that all nursing quality meets the standard requirements. Second, focus on monitoring the implementation of the core nursing system, strengthen management, regularly analyze the causes of nursing defects and nursing complaints, learn from them, and put forward preventive and improvement measures. The third is to focus on strengthening the technical assessment of new nurses and junior nurses. Formulate the annual training assessment plan for nursing staff and the standardized training plan for nurses, and take various measures to seriously organize their implementation. Fourth, further standardize the terminology of nursing operation, notification procedures and communication skills, and cultivate nurses to establish a good professional image. Fifth, give full play to the advantages of clinical nursing talents and improve the scientific research level and technological innovation ability of nursing team.
Six, strengthen the discipline construction, and promote the rapid development of business.
Continue to make the department bigger and stronger according to the development idea of highlighting the characteristics of undergraduate departments and giving full play to their advantages.
(1) Make full use of the existing resources in our hospital, especially the auxiliary examination, diagnose the common diseases and frequently-occurring diseases in our department in time, and let the people spend less money on the disease, thus improving the credibility of the department.
(2) Make bold innovations and apply the new technologies learned to clinic.
Seven. insufficient
Honest service and caring service have not yet become the universally recognized values of every employee, and various doctor-patient relationships are not handled well, and doctor-patient disputes often occur. The administrative level of departments still needs to be improved, the influence of specialties needs to be improved, and the medical nursing technology has not been widely recognized.
The personal year-end summary of three departments of internal medicine of pain was established on July 23, 20 13. It has experienced a development process from scratch, from small to large, from weak to strong, and has become one of the important departments of the hospital. Less than four months after its establishment, from July 23rd to 65438, 650 patients have been admitted, with the improvement rate of 98.7% and the bed utilization rate of 55.78%.
First, strengthen the management of departments and innovate the new mode of quality service.
1. Carry out social service commitment activities and earnestly do a good job in the construction of quality services.
First of all, we carefully organized the staff of the department, and repeatedly studied the documents and negative materials such as the service commitment letter formulated by the hospital, the temporary measures for the medical and health institutions and their staff to ask for and accept red envelopes, and the accountability for kickbacks. Second, the commitment to social services is widely carried out in general practice, and social supervision is consciously accepted. Third, hospitals and departments, departments and individuals signed letters of responsibility for building a clean government and disputes and service commitments, forming a three-level commitment mechanism for hospitals to society, departments to hospitals and individuals to departments. The fourth is to strengthen supervision and implement commitments. This year, the third prize of general nursing quality evaluation, rejecting red envelopes and articles totaling several hundred yuan, was fully affirmed by the hospital.
2. Carry out service month activities and innovate new modes of quality service.
In August this year, the "Family Service Month" was launched within the scope of general practice. The activity has achieved remarkable results, not only effectively reducing hospitalization expenses, but also achieving good medical indicators, and running quality services throughout the whole medical service process. First, establish the concept of quality service, put forward the concept of departmental service, and establish a unique service concept and code of conduct. For patients' health education, the completion rate of admission education reached 100%. According to the ward management, the visiting system from 8 am to 8 pm 10: 30 is strictly implemented. The second is to implement medical service standards, implement doctor rounds on Saturday and Sunday, establish a "patient's mind book" and establish a "doctor-patient contact card". The third is to broaden the scope of medical services and set up a "convenience service center". The fourth is to deepen the connotation of active service, actively communicate with patients and give warm wishes. The fifth is to provide extended services. The scope of nursing service extends from the previous ward service to pre-admission registration and post-discharge follow-up. However, in the past four months, it adhered to "patient-oriented" and adopted humanized management, attracting a large number of patients to see a doctor. At the same time, the opinions and suggestions of people from all walks of life, patients and their families on all aspects and links were widely solicited, and the overall service chain of the department was further improved.
This year, the department will take "total control and structural adjustment" as the top priority of dimethyl review.
To this end, on the one hand, increase the management and punishment of doctors. On the other hand, actively adjust the medical structure, take effective measures, do everything possible to reduce medical expenses, and achieve remarkable results. First, rational drug use. The second is to pay attention to the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the bed turnover. By taking a series of effective measures, the department successfully completed the various cost indicators issued by the hospital this year, and controlled the expenses at a low level under the rapid growth of the department's business, effectively reducing the burden on the masses.
4. Pay special attention to the implementation of medical ethics evaluation system.
The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education, popularize medical ethics and post professional ethics, and achieve three combinations:
(1) Learn from role models and combine them with advanced models;
(2) The first tree has excellent evaluation, combined with professional title evaluation;
(3) the combination of ordinary performance and studying abroad;
Two, standardize medical quality management, improve the level of medical technology.
1. Attach importance to the construction of talent team
The staff of our department use the expert's sitting time and lecture time to learn professional knowledge, discuss medical records and accumulate clinical experience through the director's rounds. The professional level has been continuously improved and the talent team has been continuously strengthened.
2. Strengthen the implementation of rules and regulations
The department holds a regular meeting once a week, emphasizing the implementation of safety, quality and responsibilities of doctors and nurses; Strengthen professional training. Nurses will be trained once a week for 2 years and once a month for 2-3 years. There is a strict practice study and teaching system. Check the safety and quality twice a month and thoroughly check the unqualified performance:
(1) Thorough rectification
(2) thoroughly investigate.
3. Strengthen safety management.
Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every employee must establish a strong sense of safety and a strong sense of responsibility and dedication.
(1). Conduct safety education on a regular basis to make it institutionalized and regular.
② Regularly check and evaluate medical records.
③ Regularly check and evaluate potential safety hazards.
Therefore, since the establishment of the department, there has never been an accident, which has established a good reputation for the department. In the new year, we will carry forward our advantages, overcome our disadvantages, keep up with the hospital's strategic deployment, pay close attention to the management of departments, be strict with them, increase our business study, and actively carry out new technologies and projects, so as to raise our business and technical level to a new level.