Customers are the facade and image of the hotel, the first impression and the last impression to the guests, so customers must be warm and generous, and naturally greet every guest with a smile. The job responsibilities of hotel customers include the following aspects: \x0d\ 1. Go to work on time every day, wear uniforms and organize personal gfd. \x0d\ 2。 Work arrangement for attending regular meeting or group meeting before class. \x0d\ 3。 Clean up the area sanitation. \x0d\ 4。 Make reasonable arrangements and communicate with the floor according to the booking situation of the day. \x0d\ 5。 Understand the guests and program arrangements of the day, as well as various new plans launched by the company and the consumption situation of the day, and convey them to the guests as soon as possible. \x0d\ 6。 According to the post assignment of the shift supervisor, stick to the post and wait for the arrival of the guests. \x0d\ 7。 When the guests come, take the initiative to come forward and say hello. If you are a regular customer, you need to call the guest by his last name, ask if you have any reservation and consumption intention, and then bring it into the room. \x0d\ 8。 Open a card for the guest, register the number, time and handlers, insert the opened consumption card at the door and give it to the cashier for registration. \x0d\ 9。 Take the initiative to help the guests press the elevator when they leave. Please come again next time. \x0d\ 10。 When the guest encounters other problems, make every effort to solve them for the guest or inform the superior in time.