1. Working hours: 8:30- 17:30 in the day shift and 0: 30-65438+0:00 in the morning shift. The weekly rest time is arranged by the team leader in turn, and the off-duty time of night shift customer service is subject to 1 in principle. The day shift customer service should hand over the work with the night shift customer service before coming off work, and the night shift customer service should write down the handover items in the handover book before coming off work.
2. Every customer service staff has a memo, and every time they encounter problems or ideas in the course of work, they will be recorded immediately, and relevant office documents will be registered and collected by the administrative department. If they lose it, they will make up for it themselves.
3. Every Monday morning, the company will hold a regular meeting at 8:00, and the department manager will preside over the meeting at 5: 00 for evening customer service to convey the contents of the morning meeting. Every customer service needs to report his work last week and the areas that need to be improved next.
4. Learn to record at work. When you are free, you can record the transaction ratio of the customers you serve and see where the reasons are. Only when you learn to calculate can you make progress.
Before the new product goes online, the colleagues in the marketing department are responsible for giving lessons to the customer service and introducing the new product. Customer service must master product attributes before new products are put on the shelves.
6. Receive every customer who comes to consult, use civilized language and be polite to others, which shall not affect the company's image. Within one natural month, if you receive a complaint from the buyer for service reasons, you will be fined 50 yuan once, doubled for the second time, and resigned automatically for more than three times.
7. Every time you sell a single order, you should indicate your job number on the transaction order, so that the online store manager can grab the order and calculate the commission. If there is no bill, the small commission will bear the loss. If the customer has special requirements, a small red flag will be inserted in the remarks.
8. If the customer needs to add an order, first check the customer's order information. If the customer service notices that the order has been read, ask the customer to pay the postage separately. If the customer does not see the comments, please contact customer service as soon as possible to add an order.
9. Don't be late for work or leave early. If you have something to leave, you need to ask the supervisor. If you need to ask for leave, contact the department manager in advance and refer to the employee salary management system.
10. Don't do anything unrelated to work during working hours. No QQ, no TV and no games except Ali Wangwang. It is strictly forbidden to download and install software without permission. Offenders will be fined once 10 yuan.
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12. There is no strict regulation on clothing during working hours, but slippers and over-exposed clothing are not allowed.
13. When no customers come to the door, patrol the backstage of the online shop and recommend the window position. If the number of treasures on the shelves is less than 10, check the inventory at the online store housekeeper at the first time, and then inform other colleagues of the actual inventory of the treasures.
14. Keep the desktop clean and the office clean. Clean the office before going to work every day, one person a day, and take turns cleaning. If you can't clean it up, you need to change shifts in advance. Offenders will be fined once 10 yuan.
15. Assist the marketing department to train new employees in computer operation after they join the company. One person takes one, and the teacher who gets started the fastest will be awarded 150 yuan, the second one will be awarded 100 yuan, and the third one will be awarded to 50 yuan.
16. Keep company secrets strictly, and don't disclose the contact information of colleagues to others at will. Violators will be fined once 10 yuan.
17. All fines are deposited in the departmental fund box, which operates transparently and is used as funds for departmental activities.
18. Other unfinished matters shall be decided by the department manager.