Employee assistance program EAP
First, the service content of the employee assistance plan
EAP covers many aspects such as stress management, occupational mental health, psychological crisis of layoffs, catastrophic events, career development, healthy lifestyle, family problems, emotional problems, legal disputes, financial problems, eating habits, weight loss, etc., and helps employees solve personal problems in an all-round way.
Second, the service mode of employee assistance plan
EAP has its own set of service mechanism: apart from providing psychological consultation, it can also provide information such as help and suggestions to employees systematically and uniformly through mental health survey, training, lectures, telephone consultation, online consultation or other recognized standards, and help employees regularly.
Third, the main contents of the employee assistance plan
(1) Establish a professional evaluation system for employees' occupational mental health problems.
(2) Strengthen the propaganda of occupational mental health.
(3) Design and improve the working environment. We should not only improve the material environment of work, but also improve the soft environment of work through organizational structure reform, leadership training, team formation, job rotation, employee career planning and other means, such as enriching the work content of employees, pointing out the development direction of employees, and eliminating the causes of problems.
(4) Training for employees and managers. Through a series of training, help employees master the basic methods to improve their psychological quality and enhance their resistance to psychological problems.
(5) Carry out various forms of employee psychological counseling. Organizations should provide hotline consultation, online consultation, group counseling, personal interviews and other help for employees with psychological problems, and try their best to solve their psychological problems.
Elements of employee assistance plan
A complete EAP includes several elements such as stress assessment, organizational change, publicity and promotion, education and training, and stress consultation. Specifically, it can be divided into three parts:
(1) Reduce or eliminate inappropriate management and environmental factors, and deal with external stress sources that cause problems.
(2) Relieve and dredge emotional, behavioral and physiological symptoms, and deal with adverse reactions caused by stress.
(3) change your unreasonable beliefs, behavior patterns and lifestyles, and fully understand your weaknesses.
Service content of employee assistance plan
EAP provides the following seven types of services:
(1) Manage employees' problems, improve working environment, provide consultation, help employees improve their performance, provide training and help, transmit feedback information to organizational leaders, and educate employees and their families on EAP services.
(2) Keep employees' problems confidential and provide timely detection and evaluation services to ensure that employees' personal problems will not have a negative impact on their performance.
(3) For those employees who have personal problems that affect their performance, adopt the methods of constructive confrontation, encouragement and short-term intervention to make them realize the relationship between personal problems and performance.
(4) Provide medical consultation, treatment, help, referral and follow-up services for these employees.
(5) Provide organizational consultation to help them establish and maintain an effective working relationship with service providers.
(6) consultation within the institution, so that the coverage of the policy involves related undesirable phenomena or behaviors, as well as medical treatment.
(7) Confirm the effectiveness of EAP in organizational and personal performance.
Fourthly, the application of employee assistance plan.
The employee assistance plan brings the psychological management of employees into enterprise management, so that employees have a good psychological state and reduce work pressure. Enterprises can set up lounge, vent room, tea room, etc. Relieve employees' nervousness; Or formulate employee health reform plans and health promotion plans to help employees overcome physical and mental diseases and improve their health; Or by offering a series of courses such as physical examination, mental health self-discipline training, personality analysis and psychological examination.
V. Classification of employee assistance plans
According to the implementation time-divided into long-term EAP and short-term EAP.
EAP, as a systematic project, should be implemented for a long time, lasting for months, years or even no end time. However, sometimes enterprises only implement employee assistance under certain circumstances, such as pressure and emotional problems caused by business restructuring, role change and corporate culture conflict in the process of mergers and acquisitions; The communication pressure, psychological panic and stress state of the laid-off employees in the process of layoffs;
According to service providers, it can be divided into internal EAP and external EAP.
Internal EAP is established within the enterprise, and there are specialized institutions or personnel to provide services for employees.
External EAP is operated by external professional EAP service organizations. Enterprises need to sign contracts with service organizations, and arrange 1-2 EAP Commissioner to be responsible for liaison and cooperation.
In addition, it is difficult for enterprises to establish internal EAP immediately without the guidance and help of implementation experience and professional institutions, so most enterprises implement external EAP first, and then establish internal and long-term EAP.
Six, the characteristics of employee assistance plan
1. Confidentiality: Professional EAP consulting institutions strictly abide by the requirements of professional ethics and shall not disclose information to anyone. Neither the boss nor the employees need to worry about their privacy being leaked.
2.EAP services are responsible for both enterprises and employees-keeping the privacy of visitors confidential, but at the same time coordinating the contradictions between employers and employees, and communicating with enterprises in time in case of major situations (such as endangering the lives and property of others).
3.EAP service establishes psychological files for visitors and provides feedback reports on the overall psychological quality for enterprises.
4.EAP services are diversified and highly flexible, with 24-hour service hotline, face-to-face consultation, small-scale psychological training at different levels and different topics, and large-scale lectures.
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