Summary of automobile sales 1
Twenty years have passed, and in the past year, I have gained a lot of valuable experience through hard work. It is necessary for me to make a systematic and profound summary of my work when I bid farewell to the old and welcome the new. The purpose is to learn lessons, improve myself, make myself do better in the new year, and have the confidence and determination to do better in the new year. Let me briefly summarize the work of one year.
I came to work in _ _ _ _ company in March this year. After working in the sales department for half a year, I began to work in automobile sales. No previous sales experience, lack of sales experience and knowledge in the automotive industry. In order to quickly integrate into this industry, everything started from scratch after I arrived at the company. I study product knowledge while exploring the market. When I encounter difficulties and problems in sales and products, I often consult company leaders and other experienced colleagues to seek solutions to problems and study targeted strategies for some difficult customers, and achieved good results. By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a general understanding and understanding of the market. Now I have been able to respond to all kinds of questions raised by customers clearly and fluently, accurately grasp the needs of customers and communicate well with customers, so I have gradually gained the trust of customers. So after half a year's efforts, we have also achieved successful customer cases, and some high-quality customers have gradually accumulated to a certain extent, and we have a more transparent grasp of the market. While constantly learning product knowledge and accumulating experience, my ability and business level have been greatly improved. In view of some changes in the market and competition in the same industry, I can now come up with a relatively complete plan to deal with some emergencies. For a project, you can always operate.
I started to be a sales consultant in September, and I also had some achievements. In September, I sold 65,438+00 cars. June 5438+10, went to Hangzhou for business training, and also helped the company sell 6 cars. 1 1 and 65438+2 months later, I not only participated in business training in Guangzhou and Shanghai, but also returned to the company to work seriously. With a total sales experience of 10 months, I sold 10 cars in10 months respectively. In short, during my four months as a sales consultant, I sold 36 cars, with an average of 9 cars a month, which also reached my expected goal. Thank the company for providing this platform to realize my life value. But in the new year, I still need to be strict with myself. Here are the things I need to improve in the new year:
First of all, in terms of shortcomings, from its own reasons. I feel that I can't understand the consumer psychology of customers to some extent, and I have missed many opportunities to guide customers to spend. As a salesperson of _ _ _ _, our main goal is to build a bridge between products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all customers who come to our _ _ _ store come on impulse and leave when they are satisfied. Establish the high-quality spirit of our employees and establish our brand of high-quality service.
Third, we should deepen our work and business. Be familiar with the model, color and price of each car. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy his own car, and strive to increase the number of sales and improve sales performance.
Finally, put your mind right. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.
In short, through the theoretical analysis of my half-year work, I still found many shortcomings. At the same time, I have accumulated experience in future sales work for myself. Sort out the train of thought and clear the direction. In the future work, I will take the company's business philosophy as the coordinate, combine my working ability with the company's specific environment, take advantage of my energetic and hard-working advantages, receive business training, learn business knowledge and improve sales awareness. Make solid progress, work hard and contribute to the development of the company!
Summary of automobile sales II
In a blink of an eye, I have been in the 4S shop for a year. During the period, I went from a car rookie who didn't even know what at and MT meant to a salesman who knew the performance of the car. Everything starts from scratch. While learning professional knowledge, open up the market. When I encounter difficulties and problems in sales and specialty, I will consult my experienced colleagues in time to find a solution. Here, thank you very much for your help! I am also very grateful to the leaders for giving me a platform to show myself.
During this year, I not only learned the basic knowledge of cars, but also got a deeper understanding of my own brand, which made me deeply fall in love with my job and the cars I sold. In my opinion, only by loving my post can I do my job well.
In a short period of one year, I learned that it is not enough to sell cars by my passion, but also how to negotiate and analyze customers' situation. These are things that I have never experienced as a new salesman, and our old salesmen often take me as a newcomer and learn negotiation experience in the negotiation process. I am very grateful to my colleagues for this. So, so far, I have difficult clients to talk about. I will learn the negotiation skills of the old salesman to negotiate.
In today's increasingly fierce competition in the automobile sales market, all salespeople are faced with the coexistence of stability and tempering, hope and opportunity, success and failure, so a positive attitude is very important.
I should start every day from the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others. These have always been my working attitude. I believe that only in this way can we finish the work better.
First, there are shortcomings.
The understanding of the market is not deep enough, the mastery of professional knowledge is not sufficient, and there is also a lack of experience in communicating with customers.
In the sales work, some people are eager to clinch a deal, which not only affects the development of their sales business, but also hits their self-confidence. I think I will abandon these bad practices in my future work, study actively, ask the old salesman for business knowledge and improve my sales skills as soon as possible.
Two. Work plan for 20__
In the process of the company's development, I think that to become a qualified salesperson, we must first adjust our thinking, unify our thoughts and goals with the company, and clarify the company's development direction, so as to fully integrate into the company's development and carry out our work in an orderly manner. The following is my work plan for 20__ years:
1, continue to learn the basic knowledge of automobiles, and accurately grasp the market dynamics of various similar competitive brands and new models. Grasp the development direction of the automobile industry in real time.
2. Establish a good cooperative relationship with customers and establish customer information cards every day. At the same time, you must follow up your intended customers in real time and visit your old customers regularly. At the same time, we can develop new customers on the basis of old customers. Let more people know about JAC cars and experience them for themselves. Understand customer information, hobbies, family situation, etc. , tap the needs of customers, do a good job in customer relations, and keep abreast of information. Here I want to say: I will treat class C customers as O classes, so that I have one more O class than others, and one more O class will give me one more chance. Visit customers at least three times a week.
3. Strive to complete the set tasks, put pressure on yourself on the tasks specified by the company, and set tasks for yourself. Not only should we strive to complete the tasks of the company, but colleagues should also complete the tasks set by themselves. I believe that only when there is pressure can there be motivation.
4. Do your daily work conscientiously, and never be lazy or opportunistic.
Learn more successful sales experience in your spare time, and finally use it for yourself.
6. Do it in the work, win without arrogance, lose with grace, don't be overjoyed, step by step, do a good job and complete the task in a down-to-earth manner.
7. Consciously abandon the selfish, strong and lazy temperament in selling or learning automobile products, learn the strengths of others with a positive attitude, learn to be modest, and learn to get along more harmoniously with bosses, friends and colleagues.
Third, daily work
1, health work, office and exhibition hall duty should be completed seriously.
2. Visit and track at least two or three potential customers every day to keep abreast of the needs of new customers.
3. Do a good job on duty at the front desk every day and register the information of each visiting customer.
4. Make a work summary for yourself every day, and think about whether the daily work is not done well and whether it needs to be corrected.
5. Understand the real-time automobile industry information and the dynamics of similar competitive brands. Know yourself and know yourself, and you will win every battle.
Fourth, work every week.
1. Check the potential customers and see if there are any customers who need to follow up. Organize the information of each customer.
2. Check how much you have accomplished and how much you still need. How many tasks to give yourself next week.
V. Monthly tasks
1. Summarize the customer turnover in the current month and the reasons for the customer's failure.
2. Summarize your mistakes and what you did better that month.
3. Make your own tasks and work plans for next month.
Finally, I thank the company for giving me a platform to show my ability. I will strictly abide by my professional ethics and move forward in the direction of excellent employees. Persevere in the face of difficulties, take the essence and discard the dross, unite and cooperate with other colleagues in the company, and let team spirit overcome everything.
Summary of automobile sales work 3
Sales is active sales, not passive waiting. Now it is impossible to wait for sales. We need to explore and develop ourselves. The competition is fierce now. If you want to do a good job in the industry, you must make more efforts to actively find customers.
Finding customers is everyone's problem. For me, it is to find useful customer resources and then sell my car. Of course, the first step in sales promotion will test our patience and ability. How to get better returns in Europe depends on your own efforts. I like to enter some forums, such as forums about cars and cars, because many of these people like cars very much or want to know about them. After finding these people, I will try to get contact information and get their approval. For example, add their WeChat and send them the vehicle information when you have time. If they like it, I will directly invite them to our store to see the car, and it is best to get them to reach an agreement.
I am doing the same thing by my own efforts every day. Many times it will be rejected because it is not easy to find customers. Many customers have already bought cars. If I want them to find the right customers, it is a very test of people's ability, not a simple task. I never thought I was so bad. I always want to show my ability and constantly improve my skills and practice, so I will take the initiative to get the contact information of customers and communicate with them when selling.
Opportunities are always in your own hands, don't think about relying on others to get results. Competitive sales are very fierce. If we can't finish our tasks within the stipulated time, we can't finish our basic work and our own tasks. Our monthly performance is not a show, it is a guaranteed goal, and I don't want to be punished for not completing my work goal, so I will tell myself to work hard, don't ask more questions at a time, and never delete the contact information of customers, because I know that if you want customers to believe you, you must let them know that you have worked hard and completed the basic tasks.
I stumbled all the way, disappointed and frustrated many times, but in the end I was able to persist, not because I was so powerful, but because I worked hard enough to persist. I believe that as long as I work hard, I will gain something, so I like to continue working in my post, and I will never return to how bad I have done. As long as I have the ability, I will stick to it. Sales depends not only on ability, but also on tenacity. The more tenacious a person is, the better his ability will be, because now it is a remnant culture, and talents who can persist in their posts are the most valuable.
In order to continue this work and make further progress in the future, the work plan is as follows.
1, take the initiative to get in touch with customers, actively communicate with customers, and update the news every day.
2. For customers who are interested in vehicles by joining WeChat, please reply in time, communicate in time, find the communication object and communicate well. It is best to let customers come to our shop.
3. Call at least 200 times a day, and add at least two WeChat messages.
4. Make a monthly performance target, and divide the target into three stages.
5. At the end of the month, reflect on your work plan and analyze your work.
Summary of automobile sales work 4
First, automobile sales
_ _ The company has sold _ _ units in 20 years, and the sales volume of each model is Fukang _ _ _ units respectively; __ 16 1 set; __ 3 sets; __ 2 sets; __ 394 units. Of which _ _ sold 35 1 set. The sales volume of _ _ 497 vehicles increased by 45% compared with _ _(20 _ _) (342 private cars).
Second, the marketing work
In order to improve the company's popularity and establish a good corporate image, while building a platform for mutual exchange, communication and friendship with customers, we attract more customers to the exhibition hall and collect more sales leads. In 20__, our department held auto show and test drive 17 times, published 34 hard newspaper advertisements, 4 soft articles, 56 newspaper advertisements and radio broadcast 1400 times, and organized auto sales consultants to pay a positive return visit to the users who have bought cars, so that customers can feel our care through the return visit. In September, 20__, the company officially promoted and appointed _ _ as the marketing manager of _ _ Hall. Submit the marketing form on time every day during work, do your duty and contribute to the company's marketing work.
Iii. Information reporting
The report is a repetitive work, and the position is important, which is related to the future audit and acceptance of _ _ company. In order to better complete this work, I appointed _ _ as the information reporter in May, 20__, and tried to finish the report delivered by _ _ company on time and accurately during my work, and checked the inventory daily.
Fourth, file management.
In 20__ years, in order to improve the file management, I appointed _ _ as the file administrator, whose main work included collecting the files of car buyers, registering the sales of vehicles, sending and receiving vouchers, and summarizing and reporting the user files to _ _ company. During my work, I successfully completed the tasks assigned by the company according to the regulations of the company.
The above is a brief summary of the work in the past 20 years.
Recently, under the arrangement of the company, I have been studying automobile sales in Qilu Sunshine Consulting for a long time. As the saying goes, a good threesome must have my teacher. After studying, I combined my previous work experience to learn from each other's strengths. Now I make the following arrangements for my work plan for 20 years:
1. Learn about the company's operating policies in detail and use them reasonably to create favorable conditions for vehicle sales in terms of price.
2. Coordinate with all departments of the company and strive for preferential policies. Enhance our market competitiveness.
3. Have an early meeting every day to learn about vehicle sales, arrange daily work, accept different opinions from sales staff and learn from each other.
4. Automobile sales consultant training, regular 4 class hours training and learning every month, in order to improve the sales skills, service skills, team awareness and etiquette of sales staff.
5. Increase and develop secondary sales outlets, formulate complete sales policies for secondary outlets, and send automobile sales consultants to our company to achieve breakthrough development in marketing, which will make our sales work to a higher level.
6, rational use of funds, establish high-quality inventory, and strive to maximize the use of funds.
7. Assign sales tasks to existing automobile sales consultants according to the sales tasks set by _ _ company.
8. Redefine the health area and make the health duty table.
9. One-day working mode, as the saying goes, good days are hard, but good days are good.
Finally, on the occasion of the Spring Festival, please allow me, on behalf of all the automobile sales consultants in _ _ store, to thank the company leaders and all my colleagues for their strong support and help in our work over the past 20 years. I would like to express my deep gratitude here. In the new year of 20__, we will continue to work hard and learn with an open mind. Thank you for your support with better results. Thank you again and wish you a happy New Year and a happy family.
Summary of automobile sales work 5
I remember on the first day of my work in Shen Rong, I said excitedly at the morning meeting, "I came here with a warm heart." Thank the leader for giving me this opportunity and making me realize a dream. I will work harder and live up to the trust of the leaders! " Today, I can say that I have fulfilled my original promise.
From March 20__ 14 to now, I found that I really like this job. I am actively studying and working happily every day. Busy work makes me feel particularly fulfilled. Although I felt very tired at night, I was full of energy to meet the challenge of the new day the next morning. Especially when being recognized by customers or achieving certain results, I feel very satisfied and have a sense of accomplishment.
In my previous job, I have never been so happy and satisfied as my present job. In my present job, no matter how busy and tired I am, no matter what challenges and difficulties I have, I can obviously feel my strong work enthusiasm. I am very lucky! I didn't go with the flow, people followed suit; I have not wavered or changed; I haven't lost myself. It worked. I found the job I wanted and turned my imagination into reality! Having said so much about my inner feelings, let's sum up my work this year.
The first half of the year is mainly about studying and accumulating experience. I am lucky to study under the guidance of a good teacher and manager. I quickly understood and adapted to the automobile industry, and my cooperation with the team became better and better. As a member of the sales department, I feel a great responsibility. As the facade and window of an enterprise, a person's words and deeds also represent the image of the enterprise.
Therefore, we should improve our own quality and set high standards for ourselves.
On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we must have a broad understanding of the dynamics of the entire automobile market and stay at the forefront of the market. After nearly a year of training, I have greatly improved in all aspects and become a certified sales consultant of Shanghai Volkswagen.
In the 20__ year when the automobile market was booming, Shanghai Volkswagen won the national automobile sales champion with 729,000 vehicles, and Shen Rong Volkswagen also won the national sales first with 6,000 vehicles. It is really proud of its brand and company! From May 2000 to now, I sold nearly 100 new cars, and basically completed the annual task index, especially in June 2000, I sold 20 new cars in a single month. And what I am most proud of is my customer satisfaction. Basically, there have been no major problems, and my score has always been at the forefront of the team.
To sum up the reasons for my success, there is actually one word, "love"! I love my career, my brand, myself, people around me and every customer.
I love my job, and I won't feel tired no matter how hard and tired I am. I like Volkswagen brand and firmly believe that it is the best industrial product; I face every challenge and test with an optimistic and positive attitude; I use a sincere heart to let customers put down their inner defenses.
Of course, while making progress, I also made two serious mistakes.
1. The first order I signed by myself, the vehicle configuration ordered by the customer was wrong, which caused the customer to request to return the car after completing the door-to-door formalities.
2. During a test drive during the National Day holiday, it collided with a cyclist, causing customers to be frightened, pedestrians to be slightly injured, and the test drive was extensively repaired.
Generally speaking, these two major mistakes are the reasons for my lack of business knowledge and skills. I am deeply sorry for the troubles and losses caused to the leaders and the company. I also thank the leaders and the company for their help and tolerance during this period.
By summing up these two painful experiences and lessons, I realized that in the future work, every link should be meticulous, and the efficiency of the whole team should not be reduced because of one mistake.
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