How to make employees smile and serve?

This is a hotel. I hope it helps you. Scores don't matter to me. Training method of smile

Source: Unknown Author: Li Xiaoqiang time: March 2009-113: 23 Text size: large, medium and small hits: 359 times.

Core Tip: Purpose: To improve service quality and make customers feel intimate. Smile is the hotel's service tenet. Smiling is the most touching thing, but working for a long time will make people very tired. It is no longer a simple matter to keep smiling, especially to smile easily. So, if you keep smiling, what is a smile? The following are its main contents. A. the premise of smiling service: 1,

Objective: To improve the service quality and make customers feel friendly.

Smile is the hotel's service tenet, which is the most touching, but long-term work will make the body tired, so it is not a simple thing to keep smiling, especially a relaxed smile.

Difficult, so if you keep smiling, what is a smile? The following are its main contents.

First, the premise of smile service:

1. Always leave happy memories and try to keep your work in the most pleasant state;

2, the day before work, try to keep enough sleep time;

3. Influenced by the smile of the manager and the foreman in charge;

Employees urge each other and always keep "smiling".

B. Maintenance method of smile service: situation

1. If you think of quarreling with (boyfriend or girlfriend), you won't smile because of the burden, but if you think about it from another angle, it's only part of increasing your feelings.

I will also be encouraged, and my smile will be unconsciously revealed;

You will feel very tired after working for a long time, so you should remind yourself not to.

Forget the smile service, you can take time to go to the bathroom, wash your face with cold water and relax.

3. The daily meeting should emphasize that "smiling" is a professional level that only professionals can achieve, so that the service personnel will smile proudly.

Service personnel must have the belief that "a smile can communicate everything" in order to be more firm.

The atmosphere in the workplace is very pleasant.

Factors leading to smile service

1. Good working atmosphere.

2. Be praised at work.

3. The working hours are not very long.

I feel very motivated at work.

5. In your favorite position.

6. When colleagues around you get along well.

7. I am satisfied with my reception.

8. The joke played by the supervisor at the regular meeting is very interesting.

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