Summary of the work of the supervisor of property cleaning: Fan: Under the unified leadership of the company and through the joint efforts of the employees of the department, all the tasks assigned by the company have been completed and recognized by the owners.
Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health.
Looking back, we did this:
First, clean standardization.
On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.
1. According to the standard training, in view of the situation of job rotation and more new employees, the training is conducted by means of regular meeting to talk about theory and on-the-job demonstration. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).
2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy.
Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.
3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.
Second, put forward strict requirements for health.
Establishing a national health city is an important decision of the municipal party Committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.
1. The time required by the superior shall be strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled. However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.
2. The superior requires long-term management, and we will do it from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.
Third, unite as one and stress righteousness.
In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially when on duty and changing shifts, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist; Emphasize justice and reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots: Now we are in a good mood, willing to work hard and willing to suffer a little. We resolutely obey and are willing to pay all the expenses advocated by the leaders. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, the psychology of mutual suspicion and intrigue is reduced and the income is increased. Although insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.
Fourth, feeling and helplessness.
In people's imagination, cleaning is common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Feeling: Some people don't know how to clean.
Summary of the work of property cleaning supervisor Fan Wener: I am a housekeeping worker and have been engaged in this industry for some time. Looking back on 14, with the guidance and help of the owner, I worked hard and achieved the goal of satisfying the owner and providing quality service for the owner. With the joint efforts of all the staff, I successfully completed all the cleaning tasks of _. Especially on holidays, the flow of people is large, and the original cleaning staff is not enough. The company transfers personnel from other positions to ensure that every customer can spend it in a clean, tidy, hygienic and beautiful environment. And has been recognized by superior leaders and owners. The work of the past year is now reported as follows:
First, do a good job in the overall quality construction of the cleaning team, strengthen the professional ethics education of employees, make every employee realize that "customers are God", and it is our mission to provide quality cleaning services for customers. Educate employees to establish a strong service consciousness of "owner first, service first". We take the initiative to care about employees' thoughts, help them solve practical problems in life and work, let them establish a sense of the overall situation, overcome difficulties, love their posts and work hard, better stabilize the staff and ensure attendance.
Two, to further improve the rules and regulations of the clean-up work. We have worked out hygiene standards, job responsibilities, post allocation system, attendance system, daily checklist, monthly owner's opinion form, etc. And formulated rules to strictly regulate the daily work behavior of each employee.
Third, pay close attention to conservation and environmental protection. In response to the call of national energy conservation and environmental protection, we always pay attention to material consumption management and energy conservation and consumption reduction in cleaning work. First of all, pay attention to procurement to ensure the safety of owners and upcoming consumers. Secondly, strict material consumption quota management, quota distribution, reasonable rationing, and saving and reducing consumption on the premise of ensuring needs. The third is to take care of the public property of the film capital. Always check and clean up the facilities in the cinema, report for repair in time when problems are found, and strive to ensure the normal operation of the facilities. Fourth, try to think of the owner, and ask every cleaning staff to turn off the lights when people leave and turn off the faucet in time when water is not used.
Fourth, strengthen security. Pay attention to the prevention of safety accidents and the education and training of consciousness in the work. Often organize staff meetings to emphasize safety work, pay attention to fire prevention and theft prevention, and organize training and assessment of fire safety knowledge, so that each employee's awareness of preventing and eliminating hidden dangers of accidents is further improved.
Looking back on the work in the past year, although we have completed the task of providing cleaning services for owners, the requirements of social development for our service industry are constantly improving, and there are still many shortcomings in our work. In the new year, we must pay attention to improvement.
Looking forward to the new year, we are determined to do a better job in cleaning service, be down-to-earth and work hard in view of our own shortcomings. With better service quality, we strive to provide first-class service guarantee for the owners.
1, adhere to the "owner first, service first". Through study, education and strict management, the concept of "customer is God" is deeply rooted in people's hearts.
2. Strengthen team building. The stability and quality of cleaning staff are directly related to the quality of cleaning service. In the new year, team building should be the top priority. First of all, we must ensure the recruitment of personnel, and strive to select people with stable thinking, dedication, hard work and strong sense of service to posts.
3. Further strengthen system construction. Further revise and improve the existing rules and regulations. Establish a systematic performance appraisal mechanism to cultivate employees' consciousness and self-discipline. Refine, quantify and standardize all work standards. Let every employee be familiar with what he should and should not do. Unify the behavior of employees with standards and norms to ensure the quality of cleaning service and satisfy the owners.
Fan Wensan, the property cleaning supervisor, summarized his work: It is an honor to be a cleaner in Yinxingyuan Community. This job is hard for me. From the first day, I treated this job with a rigorous attitude.
Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.
In Yinxingyuan community, I try my best to serve sincerely. (Corridor cleaning) Thanks to hard work, the achievements are obvious to all, and it has been affirmed and recognized by leaders and community owners.
During my tenure in Yinxing Community, my every step of progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.
At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of cleaning mainly depends on the effective command of company leaders and the high consciousness of management personnel. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.
These seven months' work has also exposed some problems, such as being relatively lenient with oneself and not paying enough attention to some details, which need to be improved in future work. At the same time, I hope I can have the opportunity to learn and master more skills in a more mature community and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.
Over the past year, I have been strict with myself ideologically according to party member's standards. I am diligent, practical and willing to work, and have successfully completed various tasks arranged by leaders and departments at all levels. Working hard for _ _ _, the main information is reported as follows:
Ideologically, using television, computers, newspapers and magazines and other media to pay attention to the situation at home and abroad, learn the basic knowledge of the party and documents and books on political thought, and deeply understand the spirit of Hu's speech as an ideological program and a guide to action; Actively participate in various political study and education activities organized by the party Committee; Actively publicize the party's principles and policies and the spirit of the company's party Committee to employees; Always keep in mind the purpose of serving the people and understand your responsibilities; Actively participate in grassroots construction, play an exemplary role in the work, and set an example for the broad masses of workers. At the same time, seriously study relevant business knowledge, and constantly improve their theoretical level and comprehensive quality.
In the work, around the center of the company, control the relevant standards, strict with yourself, and better complete various tasks. This year, we have mainly completed the following tasks: 1, 2, 3, 4, 5.
Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always maintain a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be an honest man, work diligently, be hard and simple, always bear in mind party member's responsibilities and obligations, be strict with yourself, and always play an exemplary role.
Direction of future efforts: With the implementation of _ _ _ _, we can expect that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study harder, and strive to improve my cultural quality and various work skills, and make due contributions to _ _ _.
Summary of Fan, the supervisor of property cleaning: 1. Try to consult the former supervisor for work experience, carefully study the company's various rules and regulations, master the environmental sanitation situation of the community, rectify problems in time and report to the superior. Second, communicate with the foreman and team members in time to understand the psychology of the cleaning staff.
The text "Summary of Cleaning Supervisor's Work" begins >>
First, ask the former supervisor for work experience as much as possible, study the company's rules and regulations seriously, master the environmental sanitation situation of the community, rectify the problems in time and report to the superior.
Second, communicate with the foreman and team members in time to understand the psychology and work situation of the cleaning staff.
Third, hold regular meetings of cleaning staff in the community to publicize the rules and regulations formulated by the company and the responsibility system for production safety. Require cleaning personnel to seriously implement it, especially the foreman of the cleaning department to take the lead and strictly manage it. Raise the hygiene and cleaning work to a new level.
With the correct leadership and strong support of the company leaders, I strengthened the training management of this department, divided the internal environment of the club and put it into practice. The working enthusiasm of cleaning staff has been improved, and their sense of responsibility and safety awareness has been obviously strengthened.
20__ year work plan
Send away today's glory and welcome tomorrow's glory.
First, implement the company's management objectives.
1 according to the daily management system of the company, strengthen the management of the responsibility area and standardize the management.
2. Timely convey the spirit of company meetings and leaders.
3. Strengthen the cultivation of individual ability and team ability.
4 to implement the environmental sanitation requirements of the community and achieve the comfort of the owners, the leaders looked at it with confidence.
Second, pay close attention to training, give full play to management advantages and build a standardization team.
1 strengthen the training of department personnel's ability to use articles.
2. Strengthen the training of etiquette and polite terms for the staff of this department, so as to better improve the service quality.
3. Strengthen the domestic business training for employees of this department to prepare for future domestic business.
Strengthen the training of the company's various rules and regulations and execution ability.
Third, cultivate individual executive ability.
1 increase domestic business under the condition of ensuring the serious completion of community tasks.
2. Cultivate the ability of senior players to take the lead in performing various tasks, and better set an example for environmental maintenance.
3. Enhance the sense of ownership and self-service ability.
Cultivate everyone's ability to create performance for the company.
5. Long-term training of professional knowledge to further improve the service level.
In the new year, under the leadership of the company, I will work harder, be serious and responsible, be strict with my colleagues and do a good job in cleaning.
Work summary of Fan, the supervisor of property cleaning: He has been responsible for cleaning in the property department since May this year 18. Job responsibilities are responsible for the daily cleaning, disinfection and garbage removal of parks A, B and D, as well as the supervision and management of land reclamation and daily sanitation and cleaning work with property office areas, E, F and G taken over at the end of the year. A wide range of governance and scattered personnel have certainly brought great difficulties to the governance work, but they have not changed my enthusiasm for work. This is both a challenge and a rare opportunity to exercise. The following is a request for instructions on the working environment since this year:
First, land reclamation.
At the beginning of the work, the focus of the work was land reclamation in the public areas organized by ABD. Due to the tight time and a lot of maintenance work, it has brought great difficulties to the land reclamation work. On this basis, land reclamation and large-scale maintenance work were carried out at the same time for a whole period of time, resulting in the problem of secondary pollution and repeated cleaning in the completed land reclamation area. Before the owner concentrated on solving the problem of land occupation, the reclaimed water system has not been opened, which undoubtedly has a great impact on land reclamation. However, under the coordination of Wang Sili, the property management department, we communicated with the general contractor and tried our best to remove large pieces of construction waste, and the remaining small amount of construction waste was removed by our land reclamation personnel. In addition, we temporarily borrowed fire water for land reclamation through harmony. Daily on-site supervision and self-inspection, rectification and rework were completed item by item before the owner solved the occupation procedures, which ensured the smooth completion of land reclamation. At the same time, when the EFG group was organized at the end of the year, it was freezing and water could not be used most of the time, so it was difficult to complete the land reclamation work.
Second, the daily cleaning work governance
As a bottom worker, the outsourcing company cleaning has many problems, such as older age, lower education level, high mobility and so on. Because this project is a villa project, the working conditions are only parks and garages, and the conditions are harsh, and the area under the jurisdiction of everyone is also very heavy. In addition to in-depth corporate culture training on corporate scenery, governance system and corporate leadership on schedule, property management companies also conduct cross-training with the training of cleaning company's own working system. And in the cleaning company to carry out cleaning objects and cleaning technical knowledge training, organize oral examinations one by one on schedule, and eliminate the fittest to ensure everyone's progress as soon as possible. There are also cleaning staff who pay more attention to their rest and diet during their daily work, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind. Since 10, due to the indoor cleaning of the construction party, my property management department has dispatched personnel to clean up the garbage after construction, and cleaned it 175 times in two months. During the cleaning and maintenance period, the construction garbage piled up in public areas has crossed 200 times, ensuring the hygiene requirements of the owner before moving in after stopping construction.
At the same time * * * combined with the actual work details, summarize and constantly revise various cleaning rules and regulations in daily work. The Company's Clean Work Instruction has been updated one after another, and a series of governance regulations, detailed rules and specific steps have been formulated and changed one after another, so that the division of responsibilities for governance is clear and the responsibilities are implemented to people. According to the site environment, the post division of labor, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning personnel are formulated. Similarly, in order to reflect on the working environment of employees at any time, the supervisor of the outsourcing company fills in the "working day report" and the "cleaning patrol reflection form" that I fill out every day. I combine the daily employee's work performance, problems and rectification, communication with other departments and work logs on a piece of paper, which greatly reduces my paperwork, and through communication with the security supervisor, supervisor and greening supervisor, I supervise and report to each other to supplement the situation that I am the only one in the cleaning department to patrol and reflect recently. Understand their work and quality environment by recording and reflecting the form, so as to be aware of it, have evidence to rely on and file it for future reference. Work closely with customer service department to punish two complaints about cleaning problems, and make corresponding punishment steps in real time to avoid the recurrence of the same problem. Communicate with the staff of the sales office and the club, and successfully complete the reflection and hospitality tasks of the superiors.
Third, the disinfection work was carried out as scheduled.
In the scheduled disinfection work, the company proposed to purchase drugs by itself, and the controller made a comparative exploration by collecting information and consulting professionals, and sorted out a set of operation procedures and drug list suitable for the current situation of the project, saving funds. At the same time, the mosquito killer installed in the garage and the weekly disinfection frequency achieved the due effect, and the records were kept in calligraphy. Gradually improved the problem of many mosquitoes in the park garage.
Fourth, garbage removal.
Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, the garage of each household has accumulated construction waste, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the scene in real time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form that needs to be confirmed by the demolition personnel and the person in charge at the scene. At the same time, I also asked the front desk to contact the owner to ensure double insurance.
Looking back on the work in the past six months, with the advocacy and concern of the superior leaders, we have certainly made some achievements, and the preliminary cleaning work of the park and clubhouse has also entered the right track. However, there is still an inevitable gap with the requirements of leaders at all levels of the company, and there is still a lack of governance and communication skills. Sometimes it is not enough to be silent when something happens, and sometimes it is counterproductive to rush for success. These shortcomings require me to strengthen my study, use what I have learned to guide my work, and strive to repay the trust of leaders with better attainments.
In the new year, I will try my best to do the following work with more enthusiasm and positive working attitude:
1. Strengthen the study and progress of business knowledge and corporate culture, innovate work measures and improve various governance systems. .
2. Strengthen communication with the supervisor of outsourcing company, improve the quality and efficiency of cleaning work, and strengthen training in all aspects.
3. According to the company's regulations, gradually establish and improve the audit governance system of outsourcing companies, and improve the work efficiency of outsourcing companies.
Summary of the work of property cleaning supervisor Fan: I joined the property management company in August, 20, and it has been half a year now. I am mainly responsible for the cleaning supervisor of bank outlets, Guodian Park and office buildings, such as recruiting personnel, statistical consumables, internship requisition, land reclamation, communication and other management work, which I learned almost from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company, we successfully completed a series of cleaning services through the concerted efforts of employees in various jurisdictions in Qi Xin. Here, we will make a simple summary of the situation in the past six months. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.
First, adjust measures to local conditions, distinguish the focus of work: according to the characteristics of concentrated personnel and complete supporting facilities in the cleaning area, the cleaning staff are required to understand the basic situation of each floor and master the cleaning focus. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning should be on the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The glass must be wiped in place to make the window bright and clean; The ground is clean, dust-free and footprint-free; There are no stains on the wall.
Second, strictly abide by the company's rules and regulations: we must work in strict accordance with the workflow, use cleaning tools and supplies correctly and reasonably, and strengthen the ideological style construction of cleaning staff in discipline, and often check and supervise, so that there are laws to follow and those who violate the law will be prosecuted. Act in strict accordance with the reward and punishment system, reward for good performance, criticize without change, and resign within a time limit. In terms of courtesy management, according to the requirements of Party A and the company, the dressers often check the gfd of employees and solve problems in time.
Third, the company is a whole, and we should fully cooperate with other departments of the company: we should actively cooperate with maintenance personnel and report the water leakage to the company and maintenance personnel in time, so as to deal with it in time, avoid causing heavy losses, and do a good job in cleaning after maintenance. When the cleaning department needs to send more staff, actively cooperate and obey management.
Fourth, you can unite every employee with your affinity, live in harmony with the cleaning staff, fully mobilize their work enthusiasm and initiative while strictly demanding employees, so that employees can correct their service attitude, work conscientiously, be not afraid of being dirty and tired, care more about them in life, help them in time if they have difficulties, solve their worries and concentrate on their work.
5. Pay attention to good relations with Party A: Good relations with Party A are the basis of our work and convenient for our work. Communicate with Party A's supervisor frequently, solicit Party A's opinions and enhance feelings. Rectify the problems in time and ask Party A to check.
Sixth, do a good job in energy saving and consumption reduction; When you apply for cleaning products every month, please ask for them according to the plan, and never ask for more, so as to save the company money.
Seven, correctly handle the relationship with Party A, correctly handle the relationship with employees, and create a good working environment.
Half a year's work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. In the new year, I will conscientiously sum up past experiences and lessons, carry forward achievements, overcome shortcomings, and devote myself to my work and make greater efforts under the guidance of the head office.
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