Fine management is an important work promoted by the company. Effectively promoting refined management requires strong execution and effective control of consumption during execution. Let's take a look at the management methods of three raw material supervisors. 1, detailed record
Forklift consumption is the main consumption of raw material workshop, and forklift oil consumption is uncontrollable. Daily forklift consumption is recorded in detail, accurate to fuel consumption, maintenance, drivers, going out to work and daily workload. By recording the daily consumption, we can control and reduce the waste of oil consumption. In addition to detailed records, effective and feasible methods can also control consumption. For example, the front tires of forklift trucks are generally stressed seriously, while the rear tires are less stressed and have long service life. Now that the tires are worn, they are replaced by front and rear tires, which saves the consumption of forklift trucks to some extent. Director Huo also keeps a detailed record of the raw materials in each workshop, and everything he receives every day is accurate to the individual, and different positions are distinguished with different colors in the table, so that even if there are more positions, he can still understand the consumption of each workshop at a glance and intuitively.
2, inspection and supervision
After the cancellation of the inspection, the inspection and supervision of the workshop will not fall. Now through internal control, the squad leaders of Line 5 and Line 6 will check each other to ensure the authenticity of the inspection. The inspection times and inspection time of each post are different. The monitor and director will conduct spot check and assessment, and the blackboard newspaper and hygiene of the workshop will also be included in the inspection scope. Stricter supervision than before can arouse the enthusiasm of employees and prevent them from being lazy. Timely report and reflect the problems found in the inspection process, and these inspection results directly affect the evaluation of excellent employees and excellent teams. It is not enough to rely solely on the strength of managers. By holding a management committee and a pre-shift meeting, all employees are involved and put forward their own suggestions, and the management system is constantly improved in the process of implementation. In addition, Director Huo will praise employees internally, motivate employees and mobilize their enthusiasm.
2. Experience and feelings of refined management
On June 5th, 20xx/KLOC-0, Mr. Zhou came to our hospital for training again. This time he talked about "fine management of hospital departments and creating excellent departments". Teacher Zhou's training style is humorous, targeted and close to the actual situation of the hospital. As the saying goes, thousands of books is not as good as Wan Li Road, and Wan Li Road is not as good as reading countless people. Reading countless people is not as good as giving directions to experts, and experts are not as good as epiphany, and Teacher Zhou is just the expert we need. First of all, Mr. Zhou used the story of two monks carrying water to make everyone think positively. The directors expressed their opinions and put forward many opinions. My understanding is that monks who dig wells play well because they know how to suffer first and then sweet. They dug a small well after fetching water every day, and persevered, and finally dug out the well water. Just like those people around us who do a better job, they all spend more than eight hours working than others, so they have achieved more than others.
Fine management originated from Taylor, the father of scientific management, and later developed in Japan. The so-called fine, fine in the dictionary refers to refined or selected, perfect, meticulous, spiritual, fine refers to tiny, meticulous and exquisite. The purpose of studying refined management is to develop a management concept and technology from randomness to standardization, from empirical management to scientific management, from extensional growth to connotative growth, from opportunistic enterprises to strategic enterprises, and from extensive management to refined management. It is to organize and manage each unit accurately, efficiently, collaboratively and continuously by systematizing and refining the rules and using procedural, standardized and data-based means.
The three prerequisites of refined management are to adhere to the docking with the market, based on data analysis and quality training. To do fine management, we must start with the details, which occasionally determine success or failure and fate. Only by doing the little things around us can we promote the big things in the hospital. Mr. Zhou mentioned his hotel experience in two lectures in our college. Every night when he returns to the hotel, he will receive a handwritten letter from the waiter. The waiter saw from the copy of Mr. Zhou's lecture that he was a lecturer, so he prepared rock sugar to moisten his throat, which made Mr. Zhou feel warm. Although it is a small move, it reflects the hotel culture of paying attention to details. The same is true of hospitals. If you pay more attention to such details, you will definitely leave a deep impression on patients.
Think in combination with your own work:
For hospitals, refined management needs to be realized through informationization. In today's medical industry environment, hospitals lack the support of informationization. Talking about fine management is like duckweed without roots, divorced from reality. Fine management emphasizes data management and advocates speaking with data. The integration platform project, which will be launched in our hospital this year, can integrate and re-display all kinds of data in our hospital, so that medical staff can obtain patient-related information more quickly and accurately in the process of clinical diagnosis and treatment, fundamentally improve the service quality and work efficiency of the hospital, reduce the incidence of medical errors, and enable management to grasp all kinds of data in the hospital at the first time and make decisions more quickly and accurately.
In the process of teacher Zhou's lecture, we are also constantly thinking. How does informatization serve refined management? Teacher Zhou's "starting from the process" is obviously a very good starting point. Looking at our information demand analysis and project design, we should not simply take the results as the guide, but refine the process, which requires more communication with user departments and clinical departments, listening to their opinions and suggestions, and considering various problems that may arise in the future, so as to get the most accurate demand and the most perfect project design, and be more handy in the later implementation process.
Teacher Zhou mentioned that many hospitals have the problem of long outpatient consultation process, such as long queue time for registration during peak hours, long waiting time for medical treatment, long waiting time for examination, long time for taking medicine, unreasonable outpatient layout and so on. According to our hospital, in the past, patients had to apply for a medical card when they came to our hospital, and they could only pay by cash or bank card, which caused patients to queue up many times during the medical treatment. Among them, they have to queue up for a card, queue up for registration, inspection and medicine. If they find that the balance in the medical card is insufficient, they must queue up again to recharge the medical card, and patients waste a lot of time in the process of queuing and recharging. The traditional charging window is manual operation, which is time-consuming and error-prone, and the operation of patients paying cash, changing or entering passwords when using bank cards is also a manifestation of the inefficiency of the window. In order to improve the outpatient process and enhance the patient's medical experience, our hospital began to implement the ID card/resident health card treatment mode at the end of 20 18, and the offline payment functions of WeChat and Alipay were launched simultaneously. Mobile payment adopts code scanning and secret-free payment, and the settlement process is smooth, which greatly simplifies the manual workload of charging and changing. At the same time, it reduces the queuing time of patients, reduces the risk of wrong change collection by toll collectors, and effectively improves the operational efficiency of hospitals.
Nowadays, patients who come to our hospital can register at the triage desk or self-service machine with ID card, residence card and electronic residence card, and use WeChat and Alipay to pay the registration fee. When paying for examination and medicine, our hospital has opened three channels to patients: one is to directly scan the QR code on the diagnosis sheet; Second, display the QR code payment in the pharmacy and inspection window, and pay by scanning the code pier; Third, pay through the hospital's self-service machine. Through the above three payment channels, patients do not need to queue up, which greatly saves the time for patients to see a doctor, increases the flexibility of payment and improves the efficiency of seeing a doctor.
Starting from the process, using information technology to improve medical services and patient satisfaction has always been the goal of the information center. Next, we will launch secondary triage, examination appointment and other projects to further improve the treatment process in our hospital.
The eight elements of creating an excellent department are quality, culture, service, innovation, scientific research, advertising, image and public relations.
As a logistics functional department, the information center always pays attention to clinical services and details. In February this year, we made a patrol inspection and cleaning of the computer terminal equipment in the hospital, which enabled the hospital staff to use computers better and extended the service life of computers in our hospital to some extent.
In order to better manage the staff of the department, we incorporate rules and regulations and institutionalization into the assessment indicators through rewards and punishments. If we only ask for refinement of management blindly, but don't take the lead in assessment and encouragement, it will inevitably lead to the failure of refinement. Therefore, it is necessary to promote refined management, enhance employees' ideological consciousness, and implement a reward and punishment mechanism with full participation in order to promote refined management quickly.
3. Experience and feelings of refined management
On April 25 -26, according to the relevant requirements of the group company's refined management business training, the company sent all the staff above the value to participate in the Shaanxi Investment Group's refined management promotion meeting and training held by Beijing Mining Company. During the training, we listened carefully to the key requirements of Wang Junying, deputy general manager of the group company, for refined management; Teacher Li Yanzhen, Secretary-General of China Coal Politics Research Association, combined with the actual production, gave a wonderful speech and business training related to refined management practice for everyone; Leaders at all levels of Liangshuijing Mining Industry share the experience of refined management achievements. At the same time, we also participated in the on-site observation and demonstration, and the coal mine employees put forward their own views and had in-depth story exchange with us. The effect of refined practical measures, such as "say one thing and clear up two things", made everyone feel a lot and was deeply inspired. As the grass-roots team leader of the hydropower company and even the first batch of enterprises in the new energy field of the group and the practitioner of refined management of new energy, I have the following experiences:
First, refined management should focus on team standardization and constantly improve its own post value. To improve team cohesion and combat effectiveness, we should do everything possible to mobilize the enthusiasm of every class member to participate in the refined management process, so as not to let a team member fall behind, and strive to let everyone tap the bright spot, stimulate team vitality and realize their own value.
Second, refined management should aim at completing all production tasks efficiently and safely, and strengthen the study and practice of refined business ability. We should further strengthen the mastery of post knowledge and the improvement of refined practical operation ability, and improve our consciousness and ability by strengthening learning, updating knowledge and broadening our horizons. Earnestly implement the annual education and training plan formulated by the company, departments and teams, study and study the working principle and operation technology of the post business, and improve the safety operation skills. Often organize class members to discuss problems in production and on-site management, * * * find solutions to problems, strive to improve the comprehensive quality of every employee in the team, and put an end to illegal operations.
Third, the refined management should be based on the on-site management and strengthen the refined management of the shift site. It is necessary to take "one statement and two clarifications" as the starting point, improve the safety awareness of all employees, guide employees to firmly establish the concept of "safety first", and educate class members in various ways to always tighten the string of safety, always remember safety and resolutely not operate if it is unsafe; Actively participate in all kinds of special safety inspections and unscheduled safety inspections carried out by the company, designate personnel in time when problems are found, take measures, complete rectification within a time limit, realize closed-loop management, and make inspections and records.
Laozi said: "The difficulties in the world must be easy, and the importance in the world must be detailed." Refinement is a process that needs long-term persistence and continuous improvement. It is necessary to constantly enhance the safety awareness and skills of all members of the team, and complete the transformation from requiring me to be proficient. Only by working together in Qi Xin to participate in refined management, starting from small things, starting from bit by bit, starting from me, can the whole company develop well and quickly.