Security work is the top priority of property management. The following is the knowledge about property safety that I brought to you. Welcome to reading.
1. The concept of property management: Property management refers to the activities of owners, property service enterprises or other managers to repair, maintain and manage houses and their supporting facilities and related sites, and to maintain environmental sanitation and related order in the property management area.
2. Property security service refers to the professional and socialized security service and related order service provided to the management area by a legally established property management service company according to the property service contract.
3. Company name and corporate philosophy.
4. The core content of the security work of the property management company is "fire prevention, explosion prevention, theft prevention and damage prevention", and each security post implements a certain link of "four prevention" according to the post details.
5. The main tasks of patrol security service are: maintaining the normal public order around the patrol area and protecting the target; Prevent, detect and stop all kinds of illegal and criminal acts; Timely discover all kinds of suspicious circumstances, alert and protect the scene of criminal cases, public security incidents and public security disasters and accidents; Check and find the prevention loopholes; Calm down emergencies and accidents in patrol.
6. The main ways to deal with criminals' crimes are: stop them in time and try to catch them and hand them over to the public security organs; Report to the public security organ immediately; Evacuate innocent people.
7. The main ways to solve the problem of gathering people to make trouble are: controlling and stabilizing the leader; Evacuate the onlookers; Quickly report to the relevant departments and public security organs to quell the incident; Assist relevant units to deal with problems; To prevent things from getting worse.
8. In case of madness, stupidity and drunkenness breaking into the guard target, the main treatment methods are: persuading them to leave the scope of the guard target, and notifying their families, units and public security organs to implement control and guardianship when it is invalid.
9. The main ways to deal with theft cases within the guard target range are: report the case to the public security organ quickly; Protect the scene; Pacify the victims; Pay attention to suspicious people within the target range. If a criminal suspect is arrested, he should be handed over to the public security organ in time to prevent him from escaping. In case of smashing a car, you should write down the license plate number and vehicle characteristics and report it to the public security organ.
10. The main treatment methods when suspicious personnel are found in the warning area are: careful observation, attention to their behavior development, timely report to relevant leaders, and do a good job of control.
1 1. The main contents of acts violating public security management are: acts disturbing public order; Acts endangering public safety; Infringe upon the personal rights of others; Infringement of public property; Acts that disrupt the order of social management; Acts violating fire control management; Violation of traffic management; Violation of household registration or resident identity card management.
12, the condition of self-defense is: 1. The conditions of legitimate defense against unlawful infringement: there must be real unlawful infringement before legitimate defense can be carried out; Only in view of the ongoing illegal infringement can self-defense be implemented. 2. Defense conditions of justifiable defense: the wrongdoer himself must be properly defended; Self-defense should not exceed the necessary limits and cause undue damage.
13, excessive defense: refers to the behavior that the actor's defensive behavior exceeds the necessary limit and causes undue damage to the other party.
14. Principles that security guards should follow when dealing with problems: security guards will encounter many problems that need to be dealt with when performing their tasks. While safeguarding the safety and interests of the owners (tenants), we should act in accordance with the law, implement policies in accordance with the law, be convinced orally and not be selfish.
15, the meaning of security work Security personnel take various effective measures to protect and guard the designated personnel, property, places and other objects according to the service agreement (entrusted management contract, owners' convention). From a macro point of view, the security work of a residential area, a building or a group of buildings, an industrial area is actually a kind of security work, but the property management security work does not bear the insurance responsibility of life and property.
16. Responsibility complaints: complaints from owners (tenants and users) caused by the property management company's failure to fulfill the responsibilities stipulated in the property service contract, which affects the normal living order of the community.
17. Non-liability complaints: complaints from owners (residents and users) caused by non-property companies affecting the normal living order of the community within the scope of responsibility agreed in the property service contract.
18. Definition of maintaining public order: Take safety precautions against public order in residential areas and assist government law enforcement departments to maintain public order in residential areas.
19. During the security check, the owner was found to be sick and fainted. The correct treatment is to call the emergency number immediately, clear the ambulance road, and try to inform the patient's family.
20. When the security patrol finds a bare wire, the disposal method should be: report to the maintenance department of the company to evacuate and isolate the surrounding people to avoid accidents.
2 1. Vehicles entering the community should be parked in the planned parking spaces. The speed limit of motor vehicles on the roads within the jurisdiction shall not exceed15km per hour.
22, fire exit lighting, indicator light should always be on, when the expensive equipment is put out, available carbon dioxide fire extinguisher.
23. The hazards to people at the fire site mainly include: hypoxia, high temperature, toxic gas and dust hazards.
24. There are usually four methods to put out a fire: cooling method, suffocation method, isolation method and suppression method.
25. Fire alarm disposal method: 1) Call the alarm number "1 19" immediately and report to the leaders of relevant units; 2] Cut off the power supply at the scene of the fire, and look for water nearby to prevent firefighters from putting out the fire immediately after they arrive at the scene. 3) Rescue fire-fighting materials. 4) Assist firefighters to maintain order at the scene and prevent the bad guys from taking advantage of the fish in troubled waters.
26. In case of suspicious circumstances such as vehicles rushing into the post and bypassing the entrance, you should first try to stop the vehicles and report to the control center at the first time.
27. In the event of an emergency that may involve legal risks, kidnapping and murder of customers and risk transfer related to insurance claims in the jurisdiction where the property services are located, the legal affairs personnel of the company must be informed and consulted immediately after the incident.
28. In case of motor vehicle without license plate and temporary parking service certificate, it shall immediately report to the control center and the superior, and check and register the valid documents of the owner, including vehicle driving license, license plate number and model, etc. , and verify the person, vehicle and certificate. It can only be released after it is confirmed by the owner or unit and signed on the Registration Form of Abnormal Outgoing.
29. Correct use of fire hydrant: open the door of fire hydrant box, align the fire hose adapter with the fire valve adapter, open the valve counterclockwise, lay a hose to connect the water gun, and start fire fighting.
30, in the entrance security work, security personnel should be in accordance with the provisions, verification, registration, reporting, succession, etc.
3 1, the basic requirements of the doorman on duty are "four diligence" and "five essentials". "Four diligence" refers to eye diligence, brain diligence, leg diligence and hand diligence. The "Five Essentials" mean that the implementation system should be strict, the inspection work should be meticulous, the problem should be handled flexibly, the ability to deal with emergencies should be improved, and the duty should be civilized.
32. Property security services: (1) Maintain public order and public order. (2) Be responsible for the vigilance of the entrances and exits. (3) Responsible for recording the personnel entering and leaving in normal time. (4) Responsible for the management of commodities. (5) Responsible for patrol inspection. (6) Responsible for the key management of key parts. (7) Responsible for special assistance and security for major activities. (8) Be responsible for confirming whether the doors of all buildings are locked. (9) Responsible for managing the parking and traffic order of all vehicles (including bicycles). (10) is responsible for the supervision of dangerous goods (inflammable, explosive, toxic, corrosive and radioactive substances) and assisting relevant departments to deal with them. (1 1) is responsible for the access verification of the second decoration construction personnel and the supervision of the public security and fire safety work on the construction site, and assists in the examination and approval procedures for the second decoration. (12) In case of criminal cases and illegal events, be responsible for implementing the work within the authority according to relevant laws and regulations, and cooperate with the government to do relevant work. (13) is responsible for formulating and implementing various emergency prevention and handling procedures, including but not limited to fire alarm handling procedures; Flooding handler; Gas leakage treatment procedures; Procedures for handling tourists' injuries; Crime scene handling procedures; Theft handling procedure; Procedures for handling suspicious items or explosives; Power failure and power failure handling procedures; Traffic accident handling procedures; Handling procedures for handling found property; Rainstorm and typhoon handling procedures. (14) is responsible for the management, use and maintenance of fire-fighting equipment and tools. (15) Be responsible for fire safety management, formulate and implement fire safety, supervise rectification and eliminate all kinds of disasters (including fires). (16) do a good job in the relevant government departments (including public security organs. Liaison and cooperation with fire bureau, security bureau, traffic control organ and public security joint defense. (17) is responsible for the notification, contact and emergency broadcast when disasters occur, as well as the implementation of fire fighting and evacuation induction inspection and rescue in the early stage of fire. (18) responsible for printing emergency evacuation maps and providing necessary fire signs. (19) is responsible for the maintenance and management of normal public order. (20) Responsible for checking the integrity of various facilities and equipment in the property and notifying relevant departments. (2 1) is responsible for closing unnecessary lighting and water source valves in public areas to reduce unnecessary energy consumption. (22) Responsible for planning, organizing and implementing various trainings for security personnel. (23) Responsible for other business work related to prevention, disaster prevention and maintenance of social order. Tell me fluently what aspects of your position belong to? )
33, property security work must be familiar with: the location and use of available telephones in the security area; The location and telephone number of the duty room, neighboring units, local public security organs and joint defense and control organizations; In particular, you should memorize the alarm telephone numbers such as fire alarm and police theft.
34. Disposal methods in case of theft or robbery: a. Keep calm and calmly respond, and immediately send a signal to inform the security personnel at each post; Never approach criminals easily to ensure your own safety; B. If a criminal tries to commit a crime, he should observe it in the distance, don't disturb it, and try to inform the foreman to arrange the camp as soon as possible to seize the current situation; C. If possible, call the police in time and request the police to be present for handling; If a criminal is committing a crime, he must be smart and brave. On the one hand, he should try his best to stop illegal activities, on the other hand, he should call the neighboring security guards to cooperate and catch them; E If the criminal is escaping, he should quickly call the security guards at all posts (especially the security guards at past posts) with walkie-talkies to explain the criminal's appearance, clothing, characteristics and number. If there is a murder weapon, he should pay special attention to prevention; F. Never dispose of the relics left by criminals at the scene or during the pursuit, so that the police can obtain evidence for handling. If necessary, take photos and videos.
35. Security guards can only guide, dissuade, prompt and warn in the property community by patrolling, stopping bad behaviors and diverting orderly people flow, and have no right to investigate and deal with illegal acts.
36, love and dedication is an important prerequisite for a security guard to do his job well. Advocating love and dedication means asking security guards to understand the social value of security services; Dare to take professional responsibility; Improve the ability to perform duties; You can't neglect your duty.
37. The security services such as verification, registration and consultation implemented by security personnel at the doorman are aimed at people, vehicles and things.
38. If the community suddenly loses power, the overall safety will be affected, and there will be hidden dangers of power failure. The security department of the property company should take measures: the work should be carried out according to the emergency plan for power failure, and the security department should focus on the following points: 1) Arrange special personnel to assist the engineering department in monitoring the operation of the standby generator to avoid failures; Prepare enough fuel for the long-term operation of the generator. 2) Arrange security guards to maintain order in the elevator hall, control the number of users of fire elevators and avoid overloading. 3) Provide emergency lights and flashlights for security guards at all posts; Arrange security guards with emergency lights and flashlights to escort low-rise residents up and down at the fire stairs. 4) Post notices at the eye-catching position of the gate during the peak period of elevator use, and constantly release the latest news; 5) Send more security guards to the site to maintain order and assist in the work, constantly patrol between floors, and remind residents to pay attention to public security and fire safety.
39. Legal issues of compensation for lost cars in the parking lot: once the cars in the parking lot are lost, the owners demand the property management company to compensate huge losses on the grounds that the parking lot is responsible for custody. The property management company responded: 1) The parking lot said that it collects parking space rent, so there is no evidence to prove that there is a relationship between the two parties in vehicle custody, but a paid use of parking spaces, and the property management company does not bear civil liability for compensation for lost vehicles. 2) If the parking fee charged by the property is a service fee, it can prove that there is a vehicle custody relationship between the two parties. Property companies must bear part of the civil liability for compensation.
40, security patrol work should pay attention to the following matters: in the space-time control should pay attention to system management; Often combined with the security situation, timely adjust the strength and patrol methods; Regularly educate the patrol personnel to enhance the concept of danger, and require each patrol personnel to pay attention and observe carefully when patrolling, not to ignore any suspicious signs and not to let go of any problems that should be solved. Pay more attention to suspicious spots displayed by pedestrians and vehicles, as well as abnormal smoke and lights when patrolling at night.
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