The tourist service center of the scenic spot is the institution responsible for the tourist service of the scenic spot. Its main responsibility is to provide information consultation, tour guide service, complaint handling, emergency rescue and other services for tourists. Tourist service centers in scenic spots usually have functional areas such as reception desk, information desk, tour guide service area and complaint handling area, among which staff will be specially trained to provide services and consultation related to tourists. The goal of tourist service center is to provide tourists with convenient, comfortable and satisfactory travel experience and improve tourists' satisfaction with scenic spots.
The scenic spot office is mainly the internal office space of the scenic spot management organization, which is used to handle the daily management of the scenic spot. The scenic spot office is responsible for the planning, operation, management and coordination of scenic spots, including human resource management, financial management, marketing promotion, safety supervision, cooperation and coordination, etc. In the scenic spot office, the staff will organize and coordinate, make decisions and make work plans.
Functionally, tourist service centers in scenic spots mainly focus on tourists' demand, service quality and satisfaction, aiming at providing a good tourist experience. The scenic spot office pays more attention to the management and operation of the scenic spot to ensure the daily operation of the scenic spot and the smooth progress of all the work.
To sum up, there are some differences between the tourist service center and the scenic spot office in terms of function and positioning. The former is mainly for tourists, providing services and consulting functions; The latter is the internal office of the scenic spot management organization, which is responsible for the planning, management and coordination of the scenic spot. These two departments undertake different responsibilities in the scenic spot, and jointly provide tourists with a good travel experience and ensure the normal operation of the scenic spot.