Lead: The bellboy is the bridge between the hotel and the guests. Through their work, guests feel the hospitality of the hotel. Therefore, for a well-managed hotel, the bellman is a valuable asset of the hotel. Let's sort out the duties of the bellboy. Let's take a look together!

Duties of the porter:

1. Strictly abide by the rules and regulations of the railway head office, the railway bureau and the railway section, conscientiously implement the news, orders and instructions of superiors, stick to their posts and adhere to principles, and safely and accurately complete the transportation tasks of luggage, parcels and railway official documents.

2. Be familiar with your own business and practice your basic skills. Memorize the weight and volume marked by the baggage car, give full play to the transport capacity, organize rapid loading and unloading, achieve balanced loading and clever loading, and ensure the safety and punctuality of the train.

3. Master the rules of luggage and parcel transportation and the loading and unloading capacity of each station, timely and accurately forecast, strengthen the cooperation between stations and vehicles, strictly implement the luggage and parcel transportation plan, and conscientiously implement the handover system between stations and vehicles, so as to unload first and then load, supervise the loading and unloading, and prevent the occurrence of liability accidents.

4. On the way of train operation, strengthen the inspection, inspection and information forecast of baggage cars, check the luggage stacking and safety equipment in good condition according to regulations, isolate fragile, easily polluted and radioactive materials respectively, and properly keep valuables and confidential documents.

5. Strictly implement various safety systems. Smoking is strictly prohibited in the baggage car to prevent fire, theft, collapse, moisture, pollution and damage. Seriously implement the relevant regulations on the management of escort personnel, strengthen the management of car doors, and ensure transportation safety.

6. Timely and accurately modify the rules, extract orders, correctly fill in all kinds of report materials and account books, bind them neatly, and make correct statistics.

7. Keep the workplace clean and tidy, take good care of vehicles, equipment and facilities, and reveal that the suspension and spare parts are complete and effective.

8. Be familiar with all kinds of emergency plans, properly handle emergencies and report to the train conductor in time.

Key points of service etiquette of hotel bellboy

Welcome with a smile, bow and say hello, and help unload the luggage.

Smile and nod to welcome the guests to the store, and bow at the same time: "Good morning/good noon/good afternoon/good evening! Welcome. " If you see a lot of luggage, you should take the initiative to help the guests unload the luggage from the car and count the number of luggage.

Be polite in your actions.

Bellman should be polite, quick and steady. Don't kick the luggage. Pay attention to fragile luggage. If guests want to pick up their luggage, they can't take it with them.

Guide the guests to go through the formalities

Guide the guests to report to the registration office. Guests should wait beside when they go through the formalities. When welcoming guests, you should walk two or three steps ahead on the left, with steady steps.

Etiquette when guiding guests

1, the principle of respecting the past and giving priority to rights;

2. The principle of giving priority to women;

3. For the elevator near the door row, employees should open the door for the guests in advance; Ask the guests to go in first, and so is going out.

4, take the initiative to ask the guests to agree to carry luggage;

5, three people walk together, the middle is respect, the right is second, and the left is the end.

Look after luggage

Stand about 1.5 meters behind the guest in a correct posture, take care of the luggage for the guest, and follow the instructions of the guest and the tips of the front desk attendant at any time. Hotel waiter etiquette hotel waiter etiquette.

Send the guests to their rooms.

After the hospitality formalities are completed, you should take the initiative to get the room key from the guest or the front desk and guide the guest to the room. Be enthusiastic and proactive to the guests along the way. When there is a turn, you should turn around and smile at the guests. If the guest has something to go elsewhere, ask the bellboy to take the luggage to the room. At this time, the bellboy should take the number of the guest's room key as the standard. If you don't see the number on the guest's room key, it's just what the guest said, so he should check with the front desk before sending it to the room.

Take the elevator

When taking the elevator, first hold down the elevator door with one hand and ask the guests to enter the elevator first. After entering the elevator, they should stand near the elevator console to facilitate the operation of the elevator. When getting out of the elevator, let the guests come out first. After getting out of the elevator, continue to take the guests to their rooms.

Before entering the room

Before entering the room, ring the doorbell first, then knock on the door, "hello! Waiter. " After greeting three times in a row, if there is a reaction in the room, open the door with the key.

After opening the door

1, first insert the room card into the main switch, immediately exit and return the key to the guest, and ask the guest to enter the room first.

2. After opening the door, if you find the guest's luggage and sundries in the room or the room is not cleaned, you should immediately quit, apologize to the guest and contact the front desk reception urgently. First find a clean room nearby for the guests to rest, and then bring the guests into the room after the front desk staff has adjusted it.

3. After the guest enters the room, if he is not satisfied with the room and wants to change rooms, he should immediately contact the front desk to change rooms for the guest. If the individual wants to change rooms, but he is still not satisfied after changing rooms, and proposes to change rooms or change back to the original rooms, the bellboy should inform the front desk of the results after changing rooms.

Enter the room with the guests.

After entering the room with the guests, put the luggage in the luggage locker or put it away according to the instructions of the guests, and then introduce the facilities of the room and the use of various facilities to the guests. After introducing the room, ask the guest if there are any other orders. When the guests have no other requirements, say goodbye to the guests, thank them and wish them a pleasant stay. And quickly leave, turn your back on the guests, gently pull the door.

Checked baggage

1. When a guest asks to store his luggage at the front desk, the bellboy should take the initiative to say hello to the guest, "Good morning, Mr./Ms. xx! /Good afternoon! /Good afternoon! /Good evening! Do you want to check your luggage? "

2. Help the guest to fill in the luggage storage form and ask about the stored items. It is not allowed to store inflammable, explosive, food, fragile and valuables.

For example:

-"excuse me, what's in your luggage? Our hotel has regulations that inflammable, explosive, food, fragile and valuables are not allowed to be stored. "

-"When will you pick it up?"

Can you tell me your room number?

-Remind guests that there is a charge for overnight luggage storage.

Car seat etiquette

1. In China, if it is a taxi, the driver is in the left position in the front row, the rightmost seat in the back row is the first, the leftmost seat in the back row is the second, the middle seat in the back row is the second, and the right seat in the front row is the last. When opening the door, you should first open the right side of the back row, then the left side of the back row, and finally open the front door.

2. If it is a family car, the driver is the owner, and the seat should be on the right side of the driver's seat, followed by the right side of the back row, then the left side of the back row, and finally the middle seat. The order of opening the door is the same, but if there are ladies waiting in line, you should open the door on the right in the back row first, because according to international practice, you will not sit in the front seat unless a female guest asks.

Driving door etiquette

1. When the guest is in a car, the doorman should stop and stand on the side of the door shaft, open the door 90 degrees with one hand and put his fingers together with the other hand on the upper edge of the door cabinet to prevent the guest from hitting the door frame. Tilt your upper body slightly towards the vehicle. When you see the guests get off the bus, greet them with polite words, such as "Hello, welcome". After the guest gets off the bus, close the door gently and signal the driver to leave.

2. When the guests leave the hotel, they should arrange a suitable taxi for them under the guest's sign, open the door for the guests with the same etiquette and posture, pay attention to the principle of giving priority to women and respecting the elderly and caring for the young, open the door one by one according to the priority of car parking spaces, and finally gently close the door to say goodbye, or wave and watch the guests leave.

3. When the group guests arrive, they should cooperate with the tour guide to guide the guests to get off and enter the store, and greet them politely, help the bellman to open the hotel door, and help the elderly and frail guests when necessary.

4. When the group guests check out, they should direct and arrange the bus to the nearest and most convenient location from the hotel gate, help the bellman unload the luggage, and nod goodbye to the guests with a smile. When the guests and luggage are properly arranged, direct the driver to leave the hotel in an orderly manner.

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