A. Service attitude and quality

B. Quantity and quality of medicines

C. Drug withdrawal

D. serious adverse reactions occurred after taking the medicine.

E. Price objection

Pharmaceuticalcare is a related service provided by pharmacists with the aim of improving patients' quality of life and taking rational drug use as the core. It is a responsible drug-related service provided directly to the public in the whole medical and health care process, before and during drug treatment and at any time after rehabilitation around the established goal of improving the quality of life.

With the reform of social medical security system and the deepening of drug classification management system in China, the public began to pay attention to the rational use of drugs. More and more attention has been paid to how pharmaceutical professionals use their professional knowledge to effectively prevent drug-induced diseases and make rational use of medical resources. The development of clinical pharmacy is slow, and comprehensive pharmaceutical services are more difficult.

Domestic academic circles have not yet established the working mode of pharmaceutical service that can adapt to different objects, formed the norms and evaluation standards of pharmaceutical service, and fully realized the important position of pharmaceutical information in the implementation of pharmaceutical service. Although some medical institutions have carried out pharmaceutical care practice, they lack supporting measures of management system, and the enthusiasm of pharmacists has not been fully mobilized.

The gap between pharmacists in community pharmacies is even greater. Pharmacists should be responsible not only for patients, but also for the users of drugs in the whole society. Therefore, the service is not only implemented by pharmacists alone, but also through collective cooperation. It should also be emphasized that pharmaceutical service is not only the responsibility of clinical pharmacists, but also the responsibility of all hospital pharmacists and community pharmacists.

Mobilize the pharmaceutical power of the whole society, endow pharmacists with new connotations in their duties in the new period, actively promote the popularization of the concept of pharmaceutical service in China, and realize the implementation of pharmaceutical service in China. In the early 1990s, the concept of pharmaceutical care was translated into China.

Although the translated words are different (including pharmaceutical care, pharmaceutical care, medical care, medical service, pharmacist care, pharmaceutical care, etc.). ), their connotations are consistent and widely accepted. The real practice, if marked by the participation of clinical pharmacists in clinical diagnosis and treatment, began in the late 1990s.

The medical administration department also issued the Interim Provisions on the Administration of Pharmaceutical Affairs in Medical Institutions in a timely manner, and established a clinical pharmacist system to promote rational drug use. Although many supporting conditions need to be strengthened, the appointment of several hospitals as clinical pharmacist system pilots and the selection of clinical pharmacist training institutions have greatly accelerated the popularization and development of pharmaceutical services.

For example, clinical pharmacists make rounds with clinicians and nurses, discuss medical records and participate in clinical drug treatment. The popularization of window pharmaceutical consultation service and the implementation of community pharmaceutical service indicate that pharmacists have stepped out of pharmacies and their professional services have begun to be recognized by the public.