How time flies! A year passed quickly. During this year, our working ability and experience have been improved. Let's sum up the past year and look forward to the next year full of expectations. I believe many people are in a state of confusion and inner collapse! The following is a sample essay (selected 6 articles) of the annual work summary of pharmacy that I collected for you, hoping to help you.
Summary of Pharmaceutical Annual Work 1 From the moment I stepped into yiguang, I deeply realized that superb medical skills, understanding of humanities, ideals and innovation are the qualities that medical staff have in the new period. Let me briefly summarize this month's work.
First, conceptually.
As a pharmaceutical professional, I deeply realize that it is not enough to learn from books, and it is impossible to apply what I have learned. Only by combining theory with practice can we bring what we have learned to people. Most customers of retail pharmacies are non-professionals and know little about drugs, so when selling drugs to customers, we should explain the use and performance of drugs to customers as much as possible and be responsible for every customer. From ruitai store to Zhongshan store, no matter which pharmacy I am in, I strictly abide by the rules and regulations, follow the example of old employees, need advice and work hard, which greatly expands my knowledge, enriches my thinking method and truly realizes the real significance of internship. During the two-month internship, I changed from blind passivity in the first month to initiative, and found my own direction and a set of my own way of thinking. I also fully understand the truth that "always looking for others when encountering problems is tantamount to suicide". When you encounter difficulties that cannot be solved temporarily, a new idea will inevitably emerge in your mind, thus solving the immediate difficulties well.
Second, in learning.
"The master leads the door and practices in the individual." Although the pharmacy staff are not educated, but "a threesome, there must be my teacher!" "The way they sell things in pharmacies gradually fades in my mind, and I also" choose the good and follow it, and change it. " "During my stay in Zhongshan Store, I carefully examined the first month's internship, improved my study methods, made a study plan, and achieved unexpected results. The importance of drugs is beyond doubt. The dazzling array of medicines on that shelf is just like Chinese characters. Only by mastering them more firmly can you write good sentences and articles. And the combination of drugs is like an idiom. Only by understanding its true meaning can we write a peerless chapter. Drugs, like civil and military officials, have their own duties. Only by using the right people can we achieve the expected results.
Third, in terms of sales volume.
I am also gradually promoting some simple drugs to my customers. Sales is the most training for people to deal with and speak with others. When receiving patients, many patients need to consult when purchasing the required drugs, so they should skillfully introduce drugs to patients and improve customers' trust in pharmacies.
Fourth, in terms of life.
After living for nearly two months, I have adapted to the living environment here. Get along well with roommates and help each other when encountering difficulties, regardless of each other. But I'm not used to eating. The leader says it's good to be a vegetarian, but I know it's good to be a vegetarian. But it's time for us to grow up, to be upright, to mature, and to need a lot of nutrition to supplement the energy consumed every day. Unlike you, we are thin and have no vegetarian capital. I hope my life can be improved accordingly. The leader also said to be contented, but I don't think contentment is good. Being content with Changle and not making progress, times are different.
Annual Work Summary of Pharmacy 2 From the end of last year (1 1) to today, I worked as a clerk in a pharmacy store for eight months.
What's the difference between typing on the keyboard and chatting on QQ and being scolded by unreasonable customers for reading novels, sweating and cleaning bookshelves in a desktop air-conditioned room every day?
There is no denying that material and economic benefits have been exhausted and lacking; But relatively speaking, this is also the main purpose of my coming to work in the store: I have learned a lot of knowledge, and I have recovered more than half of the knowledge I didn't listen to or ignore in class. It can be said that it provides a lot of practical experience for me to take the examination of licensed pharmacists.
When it comes to experience, we have to talk about the person in charge of the store, that is, the manager. I learned a lot from her, not only knowledge, but also attitude and life. I also have to say that the other three colleagues, as the last ones to arrive, are actually not satisfied with them. Maybe it's because they are five or six years apart and feel a big gap.
Just like I think I came to the store because of the exam, but I really like selling drugs, because when you successfully get customers to pay for the drugs you want to sell, it is a very fulfilling and happy thing. This kind of satisfaction has been with me for a long time, until the day when I opened the store and divided classes.
That is, May. For the next five, six, seven and three months, I can be said to be living in hot water. Because of the hot weather and too much dust, the shelves in summer can be said to be a nightmare. To tell you the truth, I always think that the shelf work I am responsible for is the most important. It takes at least four and a half hours to clear the whole shelf, provided that you don't stop to sell medicine to customers. Moreover, my shelf is placed in front of the nearest door, and the hot air emitted by the driving vehicles makes it very dirty, so dirty that you think it is impossible not to wipe it in the morning. Because if you don't wipe it, there will be dust. If the leaders above check and see it, they will be fined. Basically, I clean the shelves every morning shift, not to mention all of them. I will mainly concentrate on the first and second floors, and the lower three floors will be cleaned in different periods, but I still feel very tired. To tell the truth, sometimes I'm really afraid of going to the early shift. I have a fungal infection in my left thumb, and sometimes it itches very much. Now I feel better after applying ointment, but I still have seizures from time to time, which is very uncomfortable. Compared with the shelf that the other three colleagues are responsible for, I can say loudly that I am the most diligent and silently say that I am actually the most tired.
Then there are other GSP checks. The monthly statement (more than ten thick) should be stamped with three chapters on each page, and the date should be written in pen. Refrigerator and indoor thermometer should be written every day; Write the maintenance of key varieties of western medicine once every half month (personally, this is the easiest); Write training records in three different handwriting (three copies a month, that is, nine copies), and every time you finish writing one, you will feel split personality; Stamping of antibiotics and irritant drugs (inkpad is quite awkward and painful to cover). I have worked with everyone, and I think their responsibilities are really much easier than mine! Perhaps this is the important task entrusted to me by the manager, but sometimes I think it is so busy! Especially at the beginning of the month. Clean the shelves in the day shift and do the work in the evening shift. Sometimes, if you are busy at night, these tasks have to be postponed. I'm not complaining. If I am complaining, it's not too late to complain. People get cold when they leave tea. Just remembering, remembering that year.
It's also quite painful to get along with colleagues in these three months. Because there are two classes to compete, the extra money is tens of dollars, and the less money is deducted by dozens of dollars. To put it bluntly, wool is on sheep. But it seems very attractive to these little girls. Because of this policy, the apparent calm seems to have collapsed, and even verbal conflicts have occurred for a little time difference between shifts. It doesn't matter that I've only been here for half a year. It seems that they have been struggling for this for more than a year. Moreover, A and I spoke ill of B and C in Class One, B and I spoke ill of A and C in Class One, and C and I spoke ill of A and B in Class One. Three months have passed, and I really don't know whose words can be trusted. Maybe we can put it more bluntly, no one can be trusted. I think they said a lot about me behind my back. Although the manager has always stressed that they are quite simple, I'm sorry I really didn't see them at all. I only saw that I was betrayed.
I don't care about listening to stories when A talks to me about BC, but when I am in Class One with B, A talks about mine, even in front of the store manager. Just because I said nothing and didn't fight back doesn't mean I don't know, but I don't think it's necessary. Maybe I'm naive.
I try to sell medicine because of the satisfaction and task of selling medicine. Sometimes I think the customer will accept it with one more word, and of course the customer may turn around and leave. But if I don't say it, customers will definitely not buy it. Everything is risky. But when I did this, A felt that I didn't trust him, that I was too conceited, and told the store manager that I didn't trust others and that I was interested, even making the store manager have this illusion and want to sell in their class. In my class, I deal with shop work more often. Faced with this situation, I am very helpless. I don't know how to solve it. The only thing I can do is to keep trying to sell. But I still feel very disappointed. In late June, my heart was very cold and I felt very tired. I don't think it really makes sense to do it. This kind of mood has seriously affected the efficiency of reading at home. I'm not afraid of losing, and I can't afford to lose, but I don't want to lose in this kind of thing. In June, although our class was a little ahead of theirs, the salary actually went up 1. Nine dollars. That's ridiculous. The exam will start in the middle of 10. I feel that I am no longer young. I have to work hard as early as possible, so I handed my resignation report to the manager. The manager thought that B and I had found a new job and had to join hands to jump ship. God knows I never believed that B would resign. In fact, B did not resign. He just said that he was doing well at least before I left. That's why I don't believe anything ABC three people say. I think I will definitely refuse to cooperate with people of this age in the future, for no other reason than that they have no credit. But the manager's idea still hurts me. If a leader thinks that his employees may change jobs at any time, it means that he doesn't trust this employee at all.
Only now, all the grievances are over, and all the willing, unwilling, painful and happy lives are over. I feel very happy, very painful and very happy when I say all the words I have kept in my heart.
I don't think I'll ever be a shop assistant again. But if they call me, I will definitely eat hot pot with them.
Three years have passed since the annual work summary, and 20XX is coming to an end. Looking back on the work this year, it is not difficult to find that with the care and help of leaders and colleagues, our pharmacy has made breakthrough progress. Our pharmacy staff insist on integrating theory with practice, constantly explore and innovate, constantly broaden their knowledge and improve their professional quality through their own efforts and work-related experience, in line with the concept of uniting colleagues, seeking truth and being pragmatic.
Looking back on one year's work, our hospital pharmacy has made some achievements in the following aspects:
Drug procurement: make plans and arrangements, adhere to the work of obtaining drugs three times a week, make preparations for specialized drugs on Monday and Wednesday, and ensure the inventory supply of pharmacies. According to the needs of doctors, seasonal changes and the development of new drugs, we have gradually replaced and updated the varieties and dosage forms of drugs.
Drug dispensing: We have strengthened our business study and enhanced our sense of responsibility. When dispensing prescriptions, we carefully checked each prescription and doctor's order according to the dispensing principles and relevant regulations, and found unclear or unqualified prescriptions. We communicated with doctors in time to avoid some medical accidents.
Drug quality: We check the expiration date and quality of drugs once a month to ensure the safety of clinical medication. For recent drugs, we report to leaders and doctors several months in advance to prevent drug backlog and waste. For expired and deteriorated drugs, we report them in time and deal with them according to regulations.
Special drugs: We abide by relevant laws and regulations and strictly follow the management requirements of "five specialties", that is, special personnel, special counters, special prescriptions, special accounts and special books are registered.
Accountant: We strictly control the warehousing of drugs, so that there are records, accounts, audits and details. Inventory twice a month, and the accounts and goods are consistent.
Service: We actively take measures to report the drugs urgently needed by patients.
Safety: strengthen safety awareness, investigate potential safety hazards in departments, do a good job in fire prevention and theft prevention, and ensure the safety of pharmacies.
Working direction
First, we need to continue to improve the service attitude and quality, solve and correct problems in time when they are found, and strive to satisfy patients, leaders and ourselves in combination with the actual work.
Second, it is necessary to further strengthen business learning, take business learning as the top priority, actively participate in various activities organized by hospitals, and constantly improve their ideological and cultural quality.
Third, we need to give full play to our advantages, improve the quality and efficiency of our work, put an end to mistakes and accidents, and report adverse drug reactions in time according to regulations.
Annual Work Summary of Pharmacy 4 The experience and feelings of sales work in the past year are summarized as follows:
First, earnestly implement the post responsibilities and earnestly perform their duties.
1, go to work on time every working day, and don't be late or leave early;
2. Strive to complete the requirements in the company's sales management measures;
3. Strictly implement the procedures of product warehousing;
4. Strictly abide by the company's rules and regulations;
5. Have a high degree of professionalism and a high sense of ownership;
6, complete other work assigned by the leadership.
Job responsibilities are the requirements of employees' work, and also the standard to measure the quality of employees' work. Since I have been engaged in business work, I have been taking post responsibilities as the code of conduct, starting from bit by bit in my work, and strictly demanding my behavior in accordance with the provisions in the normative responsibilities. In daily work, we should first start with the knowledge of drugs, carefully analyze the market information while understanding the knowledge, and formulate the marketing plan in time. Secondly, I often communicate with other colleagues frequently to analyze the market situation, existing problems and countermeasures.
Second, correctly handle customer complaints and solve them properly in time.
For example, the daily reception of customers returning drugs, try to be sincere-oriented, convince people by reason, convince people by virtue, convince customers of the curative effect with professional knowledge and sales skills, and avoid such things as returning drugs.
3. Earnestly study our company's relevant drug knowledge, resolutely guide customers to use drugs rationally, organize groups to study drug knowledge and relevant laws and regulations such as Drug Administration Law, Drug Management Quality Management System, Product Quality Law Post System, etc. With the joint efforts of everyone, we passed the GSP certification of Zhejiang American Food and Drug Administration at one time.
Fourth, the market prospect analysis
1. In the environment of market economy, all walks of life can't avoid competition, so can the pharmaceutical industry. There are four main means of competition in modern pharmaceutical retail industry.
(1), scale competition
(2) service competition
(3) Price competition
(4) product competition
Our company has not applied for medical insurance in Hangzhou and Zhejiang Province for the time being, which has greatly affected the sales of cardiovascular and cerebrovascular drugs and endocrine drugs. But the biggest advantage of our company is the complete range of high-end products, especially the biological products that are in short supply in the market. We can use these advantages of our company to drive the sales of other products. Try to work hard on service and price, and strive to make mobile customers a stable customer base.
2. Marketing model analysis: act according to circumstances, explain skills = resolve objections.
In drug recommendation, customers will ask questions at any time or criticize drugs for various reasons. Questioning and nitpicking are the deep-seated problems that customers are not clear about the performance, quality, packaging, price and after-sales service of drugs before buying, or have some doubts about drugs, or other various objections. In order to resolve customers' objections to drugs, shop assistants need to improvise and master certain interpretation skills.
3. The first variety alliance provides small and medium-sized pharmaceutical retail enterprises with the strength to compete with large enterprises, so that small and medium-sized enterprises have the capital to ask manufacturers for lower supply prices and compete for more exclusive products. This competitive trend will lead to the change of market leaders from merchants to manufacturers, and whoever gets the support of manufacturers will get the market. It will be inevitable for the pharmaceutical retail industry to reach a strategic cooperation agreement with pharmaceutical manufacturers. People's Pharmacy, Kyushu Pharmacy, Tiantianhao Pharmacy, etc. Keep the drug price in Hangzhou to a minimum, and rapidly expand the chain stores in a short time. In view of the shortage of high-end drugs, our company will have a certain degree of competition with the above pharmacies. We urgently need the strong support of the head office and strive to represent more and better varieties.
Verb (abbreviation of verb) working hypothesis
Summarizing the work in the past few months, there are many problems and shortcomings. In terms of working methods and skills, we need to learn from Manager Jin and other colleagues and peers. We plan to learn from each other's strong points on the basis of our work in the first half of the year, focusing on the knowledge, performance, usage and dosage of drugs, so as to better serve our customers. Apply for medical insurance as soon as possible, seize the opportunity, apply for pharmacy outpatient service as soon as possible, sell drugs more conveniently and reasonably, maintain customers, form a stable customer base, and suddenly challenge higher sales records.
Suggestions of intransitive verbs on company management measures and services
1. I hope leaders can widely publicize our Yi Nian Pharmacy on the Internet website, so as to prepare for the future development of e-commerce.
2. Colleagues who are strict in rewards and punishments and encourage progress.
3. I hope that the personnel department of the company will strengthen staff training, strengthen team spirit and organize more collective activities at ordinary times.
The annual work summary of pharmacy has gone by in five years! In a blink of an eye, I have been working in xxx Pharmaceutical Co., Ltd. 10 months. During the months of 10, I learned a lot about drug sales. In order to better complete the work, sum up experience, foster strengths and avoid weaknesses, and improve their professional knowledge and sales skills, the work summary and 20xx work plan are reported as follows:
I. Work report
Since I started work on March 25th, 20xx 12, I have finished my work seriously, studied hard and thought positively, and my working ability has been gradually improved.
After I started my new job, I also started a new job-pharmacy sales. This work has enabled me to master a lot of pharmaceutical expertise. So in practical work, I always strictly demand that I be cautious.
Besides, the train runs very fast on the front of the car. Because it is a new job, there are many shortcomings in sales ability and ideology. In these aspects, I got the correct guidance and help from company leaders, department leaders and old employees of this department, improved my working ability, made a clear direction and corrected my attitude. I believe it has laid a good foundation for my future development.
Second, the work experience
After entering a new job, after three months of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task or a burden, but a pleasure and enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate this happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
Three. job objective
The arrival of 20xx years means a new starting point and a new beginning.
1. Improve your professional knowledge, broaden your professional horizons, learn from colleagues around you, and participate in more trainings organized by the company.
2. Improve your sales skills and awareness: strengthen the sales of P-type varieties and carefully search the P-type detailed list issued every month. For varieties with high gross profit, it is necessary to have a complete range to avoid out-of-stock situations. Fill in the registration record of drug shortage and adjust the goods in time. Every member day, do a good job of publicity in advance and inform every member as much as possible.
3. Drug plan: supplementary drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.
4. Smiling service: Smiling is a kind of comfort, which can "smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve our customers wholeheartedly and treat others with courtesy. Warm service. Answer the questions patiently.
5. The sales staff of the active mental pharmacy face many problems every day, and it is easy to get depressed, so it is very important to maintain a good attitude. It should be noted that success depends not only on excellent technology, good mentality, contacts and opportunities, but also on persistence and indomitable mentality. More importantly, we should always keep a positive attitude towards the things around us, keep a vibrant heart, never be discouraged when things go wrong, always believe, never give up at critical moments, and despair is hope.
6. Store capacity and appearance: In order to create a good shopping environment for customers and create more sales performance for the company, the sales staff should do the following work well. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
7. Unite upward: To borrow a famous saying: "With one heart and one mind, any powerful enemy and any difficult environment will surrender to us." Three people save effort, four people are more relaxed, and everyone is United, and Pepsi can succeed.
The above is a summary of my work in 20xx and my future work goals.
20xx years have passed and this year is full of opportunities and challenges. Every little thing in daily work contains happiness and happiness, as long as we experience it with a happy heart and look at it with a happy eye. No difficulty or setback will overwhelm us. In the past year, under the careful care and guidance of the leaders and through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings that need to be corrected!
In the new year, I believe that the business of pharmacies will get better and better, which requires our good service and high-quality drugs. I believe a bright tomorrow is just around the corner! Come on! At the same time, I wish all leaders and colleagues good health, happy family and prosperous career in the new year by taking it to the next level!
Annual work summary of pharmacy 6 1. Seriously study and implement the spirit of the party group meeting and guide the work of pharmacies.
General practitioners actively responded to the call of "good service, good quality, good medical ethics and people's satisfaction" put forward by the Party branch of the Central Committee. With few staff and heavy tasks, they took the initiative and cooperated sincerely to adjust Chinese and western medicine prescriptions 175056 throughout the year. Drug trafficking 3408533.95438+0 yuan; Chinese patent medicine 1823530.47 yuan; Chinese medicine 445865.3 1 yuan meets the needs of the masses for disease prevention and treatment; We have made active investment in health filing, chronic disease follow-up and postpartum visit. , and successfully completed the tasks assigned by the center.
Second, under the unified deployment of the center, comprehensively carry out performance appraisal work.
According to the work nature and task requirements of the central pharmacy, after repeated discussions by general practitioners, the performance appraisal plan for undergraduate courses was formulated, submitted to the leaders for review, and carefully organized and implemented. The development of performance appraisal has fully mobilized everyone's work enthusiasm, rewarded diligence and punished laziness, promoted righteousness and flogged, and the mental outlook of pharmacy staff has taken on a new look, and all work has made new progress.
Third, strengthen medical ethics education.
Firmly establish the purpose of taking patients as the center and carry out activities to create civilized windows. Improve service attitude, improve service quality, so that patients do not queue up to get medicine; The patient asked questions and tried to answer them. Satisfy patients and reassure leaders.
Fourth, strictly control the quality of drugs to ensure their safety and effectiveness.
Adhere to the sunshine procurement of drugs, strictly check the drugs in and out of the warehouse, regularly check the drugs in stock, and solve problems in time when found. In the whole year, 16 batches of * *18 varieties of drugs were returned due to quality, wrong delivery, unsalable sales and other reasons, which ensured the quality of drugs and found no counterfeit and inferior drugs and complaints.
Five, strengthen the standardized management of prescription deployment, in strict accordance with the prescription deployment procedures for deployment.
Carefully review the prescription, carefully allocate, check the distribution of drugs, and explain the medication methods and precautions to patients, patiently explain the problems raised by patients, and prevent mistakes and accidents. In this year's prescription dispensing work, there were no mistakes.
Six, the investigation of clinical medication and information, drug monitoring, timely feedback to the leadership of abnormal drug use.
Random sampling of prescriptions 14207 throughout the year found 595 unreasonable prescriptions, including 529 non-standard prescriptions, 58 unsuitable prescriptions and 8 non-standard prescriptions. Adhere to the monthly prescription review, analyze the unqualified prescriptions, and put forward suggestions for improvement for the reference of leaders and clinicians. Through spot-checking prescriptions and prescription reviews, the unqualified rate of prescriptions dropped from 16.5% at the beginning of the year to 1.05% at the end of the year, with obvious effect.
Seven, actively organize the business study of general practitioners, improve the political quality and professional level of general practitioners.
Actively participate in various activities and business studies organized by the center.
Although some achievements have been made this year, there are still some problems. For example, drug supply sometimes lacks drugs for various reasons; Pharmacy needs to be improved in the future because of its limited area and lack of standardization and neatness. We believe that under the correct leadership of the Central Party Branch and the joint efforts of pharmacy staff, the work of community pharmacies will certainly do better.
;