Basic quality training content of employees, taking hotels as an example;

1. Training target: all hotel employees.

2. Training purpose: to improve the quality of all hotel staff and provide quality services for guests.

3. Training points: employee service knowledge, employee work ability, employee work concept and employee work psychology. The basic qualities of hotel employees include ideological quality, professional quality and psychological quality.

Precautions:

In daily work, it can be reflected in rich work service knowledge, resourceful service ability and warm and thoughtful service attitude.

Training is an organized behavior of knowledge transfer, skill transfer, standard transfer, information transfer, belief transfer and management warning.