2. Issue and implement the reception plan and change notice of the tour group, arrange the food, accommodation, transportation, purchase and entertainment of the tour group as required, and be responsible for the approval and implementation of the customized room project;

3. The implementation of the reception plan in the prison, to help deal with various problems encountered on the way of the tour group, must be on call, on release, and cooperate with each other;

4. Responsible for the implementation of special requirements such as visiting, visiting and calling;

5. Assist the selection, evaluation and handling of unqualified services of relevant cooperative units.

6. Participate in business training and assessment to improve work level and service quality;

7. Give instructions to accompany the reception and complete other tasks assigned by the department manager.

As far as dispatching is concerned, cost leadership and quality control are the two cores of dispatching posts.

1. cost leadership-control the cost of travel agencies; It is necessary to negotiate reception fees with hotels, restaurants, tourist convoys and cooperative agencies that receive tourist teams. Therefore, a good dispatcher must give consideration to both cost control and team operation effect, that is, he must work out a route that can control the cost to the lowest in different trips on the premise of ensuring the team has good operation effect. In the tourist season, it is very important for travel agencies to obtain very tight rooms and meals on their own.

2. Quality control means not only carefully arranging the travel plan of the team, but also monitoring the whole journey of the received travel team. Because tour guides travel with a group, the only way to contact with travel agencies is to plan and adjust. Travel agencies track and understand the activities of travel teams through plans, and adjust the services of tour guides, including flexibly responding to unexpected events of tourists during the travel process on behalf of travel agencies. Therefore, Ji Diao is the behind-the-scenes manipulator of a trip.

In terms of quality control, small and medium-sized travel agencies need high-level dispatched personnel for general control. Integrating tourism resources, packaging tourism products and positioning the market all need to be completed. Planning and adjustment are keen tools in the market, and it is necessary to understand the psychology of tourists, have the awareness of distribution, have the ability to develop products, and so on.

In the specific process of organizing a group, the planning and adjustment of a position should be proficient in business, the situation of the team's tourist destination, the strength of the reception unit, ticket operation and so on.

There are five other qualities.

First, the sense of responsibility. A good plan will worry tour guides and travel agencies;

Second, the work is planned. If you need to apply for a visa a few days in advance for outbound travel, you should establish an early warning mechanism for yourself;

Third, master the negotiation skills with cooperative institutions and hotels;

Fourth, have risk and legal awareness, and know all about tourism-related laws and regulations;

5. Market awareness. This is generally lacking in the current adjustment.

Although the division of labor of the head office is fine, it requires a strong market awareness in formulating routes, developing new products and purchasing. It is necessary to understand the changes in the tourism market, tourist destinations and the strength of local reception units; Grasp the cost and quotation of each line in time according to the season, ensure the reliability, feasibility and accuracy of external quotation, and constantly innovate the work.

At present, it is difficult to find high-level and high-quality dispatched talents. On the one hand, it is because the threshold of tourism professionals is low and they lack cultural quality and experience. On the other hand, after the division of labor is refined, scheduling is only a skilled assembly line operation, and few people really meet the requirements without caring about other business work. In reality, some small travel agencies combine tour guide, outreach and planning. Such a large workload will make them psychologically unbalanced.

Dispatching is the general dispatch, commander-in-chief and general design of the travel agency to complete the ground connection and implement the package tour plan. It can be said that "everything is under control" has strong professionalism, autonomy and flexibility, rather than a simple and repetitive technical labor. Dispatching positions are in urgent need of high-quality and high-level talents. An excellent tour guide or outreach staff can directly bring benefits to travel agencies, and the value of dispatched personnel is equally important. Whether the hero behind the scenes is excellent or not is an important factor in the operation of travel agencies.