1. Summary report on communication technology
After I graduated from * * school majoring in optical fiber, I began to work in Dacheng County Communication Branch in * *. I am engaged in exchange maintenance. On, I was appointed as a professional technician of switch maintenance after examination by my superior. Up to now, I have been awarded the post of technician for four years, and other conditions have reached the qualification of assistant engineer. The work in recent years is as follows, please review and evaluate the leadership of the city company. First, seriously study technical business and master equipment maintenance skills.
I worked in * * for the maintenance of program-controlled switches from * * to * * in * *. This is also my first job since I joined the work. In fact, the equipment maintenance of * * is mainly based on exchange equipment, including the comprehensive maintenance of local metering, power supply, transmission, oil engine and other equipment. In the comprehensive maintenance work, we always adhere to the principle of "integrating theory with practice", learn while using, and constantly improve professional maintenance skills.
As the saying goes, "if a worker wants to do a good job, he must sharpen his tools first." In the study of professional technology theory, the principle of combining internal and external is adopted, with self-study as the main part and company training as the supplement. After all, the time to go out for training is extremely limited. Over the past few years, I have maintained uninterrupted learning and played an effective guiding role in practical work.
Confucius said, "In a threesome, there must be a teacher." . Therefore, in practical work, I strongly warn formalism and always maintain a modest and prudent style. If you encounter obstacles that you can't handle, consult experienced experts in time, which will not only restore normal communication in time, but also learn technical skills. In a few years, I have mastered the operation of exchange office data and user data. Have a further understanding of the performance of SDH equipment; Have a deep understanding of the working principle of power supply equipment; He has accumulated some experience in maintaining ISDN, broadband equipment and terminals, and removed terminal obstacles for ISDN and broadband users for more than 200 times. In addition, in many large-scale cutovers, ~ completed the tasks assigned by superiors.
Second, strive to forge ahead and strive to develop in the direction of technical management.
* * 10 June, due to work needs, transferred to the county company, responsible for the improvement of the computer room environment and the maintenance of exchange equipment. The change from technical post to technical management post has set a new and higher standard for me, and also created a good opportunity for the improvement of comprehensive quality.
For comprehensive work, I plan my time reasonably and make overall arrangements to ensure that all the work does not fall behind. Especially in the improvement of the computer room environment, I took the relevant requirements of the municipal company as the standard, worked hard on the details, cooperated with the construction and maintenance departments, and achieved good results. In the previous safety inspection, the municipal company affirmed and pointed out the shortcomings. In this regard, I seriously and timely completed the rectification.
I sometimes feel a lot of pressure and I don't have enough knowledge. Therefore, I use every minute after work to learn all aspects of relationship work. With the accumulation of knowledge and experience, I can handle this work easily.
But there is still a big gap from the requirements of generalists. However, I believe that continuous efforts will always have an effect.
Third, do a good job and strive to practice the "xx Representative"
Now, the whole country has set off a new wave of studying the important thought of "xx Representative". This is a strategic move by the Central Committee to arm the whole Party with the latest theoretical achievements of the Party, educate the people, and promote the cause of the Party to carry forward the past and keep pace with the times. Therefore, from the perspective of the long-term development of Socialism with Chinese characteristics's cause and the great rejuvenation of the Chinese nation, each of us should fully understand the great practical and historical significance of setting off a new upsurge in studying and implementing the important thought of "xx Representative" and regard learning the important thought of "xx Representative" as the primary political task at present.
The road ahead is still very long and tortuous, but as long as you persist bravely, you will definitely go well.
2. Summary report on communication technology
I graduated from Hebei University of Technology in 20xx with a bachelor's degree in computer science and technology. Now I am a professional technician of Hejian communication terminal operation and new technology in communication company, mainly responsible for the maintenance and operation of communication equipment of Hejian communication terminal and the construction and maintenance of oilfield automation specialty in No.3 Oil Production Plant. The following is a comprehensive summary of my work in the past 1 year from a professional and technical point of view: 1. Political thoughts:
Politically, I strictly demand myself, actively participate in various political activities organized by the Party branch, consciously participate in the "Saturday Party Members' Voluntary Labor Dedication Day" organized by the Party branch every week, and consciously study political theory. I am career-oriented, regardless of personal gains and losses, hard-working, proactive, down-to-earth style, do not shirk responsibility, stress efficiency, and strive to practice the company's service concept of "letting a hundred flowers blossom". Pay attention to integrating theory with practice, be diligent in thinking, have clear working ideas, and have strong professionalism and dedication.
Second, learn professional knowledge and improve technical level.
With the rapid development of information technology and the continuous expansion of the company's business, new businesses such as smart oil fields and smart mining areas are constantly introduced, and I find that there is a big gap between my business knowledge and my actual work. In order to change my role as soon as possible and adapt to the job requirements, I should study diligently, ask more questions about things I don't know and are not sure about, and constantly improve my business skills through reading, asking, learning and doing more, through my own efforts and the help of my colleagues.
Third, the main work completed
In the whole year, we solved 192 communication failures in digital oil fields and 28 LAN maintenance failures. The difficult and dangerous tasks to be solved are:
1. 1 month assisted the production department to install Huawei 3500, the transmission capacity was expanded to 10G.
2. In April, spring inspection was conducted on all kinds of communication equipment belonging to the oil production work area, and hidden troubles of communication were investigated 10 times, so that the technical indicators of all kinds of communication equipment met the requirements of the company.
3. Assist the Internet Division to change the core backbone switch from the Cisco 4506 in use to the Cisco 6509, thus greatly improving the access processing capacity of the Internet.
In April and June, the bridge of Liu 62-4 oil production station in Suning work area was heightened, which improved the signal strength of the bridge and solved the on-off fault of network data.
In May and August, the MPU board of VOIP local equipment of Gao 29 oil production station damaged by lightning was replaced, and the voice communication between Gao 29 and Gao 44 oil production stations was restored.
In June and August, assist the computer room to repair the suddenly interrupted 2M circuit, and restore the interruption fault caused by lightning strike to some SPC exchange users.
In July and September, the microwave IDU distribution frame in Ningbei work area caused by lightning was replaced, and the data circuit in Ningbei work area was restored.
8. 10 month, the ONU in EPON optical fiber cell was split from 1 OLT into two OLT, which improved the access bandwidth and solved the network congestion problem during the peak hours.
9. The communication relocation project of office building in Liubei work area was completed in 1 1 month.
Fourth, professional scientific and technological achievements
The Improvement Scheme of Lightning Protection Measures for Digital Oilfield Communication Equipment in No.3 Oil Production Plant, which was completed in 20xx, won the first prize of technical innovation for grass-roots employees of oilfield company.
In 20xx, three innovative projects for grass-roots employees, namely, the technical scheme of reducing data communication failure rate in Suning Work Area of No.3 Oil Production Plant, the cable TV network transformation in Liubei Work Area of No.3 Oil Production Plant, and the technical scheme of solving data congestion in Liuxi Work Area of No.3 Oil Production Plant by VLAN technology, successfully passed the preliminary examination of the communication company and were submitted to the oilfield company for review.
The QC activity of "eliminating TV screen flash back and improving satisfaction rate" completed in 20xx successfully passed the preliminary examination of the communication company and was submitted to the oilfield company for review.
Verb (abbreviation of verb) cultivation
20xx participated in the business knowledge training of digital TV set-top box maintenance, cable TV network maintenance, EPON system operation and maintenance, video monitoring, optical cable maintenance and testing, optical transmission foundation and optical equipment maintenance organized by the company. The training textbook "Data Configuration of D-LINK 3226p Switch" was compiled in X month of 20xx, and the main station staff was organized for training. Through this training, the relevant post personnel are familiar with the business knowledge of data configuration of D-LINK 3226p switch, and their post skills are improved.
Deficiencies in intransitive verbs and future efforts
Although some progress has been made in the work over the past year, there are still some shortcomings, mainly lack of courage, few highlights, insufficient innovation and less scientific research results. In the new year, we should mainly do the following work:
1. Strengthen the learning of new technologies, especially the knowledge of Internet of Things, cloud computing and next generation network technology (ipv6), so as to meet the requirements of new business for operation and maintenance.
2. Strengthen the study and maintenance of new handover services such as remote centralized copying and collection of water and electricity meters and monitoring of mining areas, so that all maintenance indicators can meet the company's requirements.
3. Strengthen QC group activities and the compilation of technical innovation projects for grass-roots employees, and strive for more projects to win prizes.
The above is my work experience and summary in the past year. I will constantly correct the problems I am aware of in the next year's work and strive for a breakthrough. For the problems I haven't realized, I also hope you can give me valuable criticism and guidance, so that I can make greater progress in the coming year.
3. Summary report on communication technology
20xx is a year of more intense market competition. As the vice president in charge of market operation, my job responsibilities are: to grasp the changing trend of the market in time, study the market operation strategy, organize the formulation and implementation of feasible market operation plans and schemes, and strive to assist the general manager to complete the company's business objectives and tasks. 20xx 1- 10 month, our business indicators followed the image progress, the image progress of business income was 865,438+0.7%, and the KPI score in the third quarter was 97.75. Judging from the current application situation, the overall indicators can be completed this year.
Over the past year, in order to ensure the completion of various goals, I have worked in the following aspects:
1, adjust the organization, define the division of labor, and ensure the implementation of all work.
According to the actual situation of market operation, in order to improve the execution and ensure the decomposition and implementation of various work objectives, I have made a serious study on the institutional setup and division of labor of the market operation department. With the support of the company's general manager, I have made great adjustments to the organization and personnel, and set up data business center, group customer center, channel management center and other institutions successively, and arranged qualified management personnel for the marketing department, so that everyone is responsible for implementing the objectives. At the same time, in the process of work, we constantly modify and improve the management process and strive to improve work efficiency. After the adjustment, the passive situation of uneven busy and idle employees, unclear division of labor and ineffective work implementation has been changed, which provides a guarantee for the promotion of the overall work in the next step.
2. Straighten out the service process and improve the service quality in an all-round way.
In terms of service, I will carefully analyze users' complaints, suggestions and consultations every month, organize to find out the problems existing in service work, and adjust the service process according to the actual situation. For example, in view of many problems when users roam abroad, we have revised the business process in time, added the link of on-site counseling before users visit, let users know more about the operation and dialing methods of mobile phones, reduced roaming complaints and improved customer satisfaction. In order to further improve the service quality, in February this year, the company set up an internal service hotline, improved the service assessment method, and provided strong support for employees to implement the "first inquiry responsibility system". During the operation, we set up a communication bridge between the management, employees and users of the company through the hotline, which provided a guarantee for listening to the opinions and suggestions of users and employees in time and quickly finding and solving problems in the work. After several months of operation, the service quality has been greatly improved and the service complaints have been significantly reduced.
Through the investigation of xx consulting company's customer satisfaction in 20xx, it is found that due to historical reasons, the main business hall in xx district is small and there is no special reception room for big customers. The difficulty of payment affects the satisfaction of big customers. Therefore, I organized the marketing department to submit a rectification plan to the company, which was recognized by General Manager Gao. The service environment has been greatly improved through the expansion and transformation of the business hall. In this year's survey of consulting companies, we found that our service level has been greatly improved.
3. Seriously devote to personnel training and strive to establish a strong executive management team.
Having an excellent management team is the premise of doing all the work well. At work, I attach great importance to the cultivation of talents. With the support of the general manager, I boldly hired a group of young people with solid work style, innovative spirit and development prospects as directors of various centers, guiding them to turn pressure into motivation and strive to establish an environment for rapid growth of talents. Using the activities such as "5 million marketing" and "exchanging points" arranged by provincial companies, I gave careful guidance to managers at all levels from the aspects of scheme formulation, supervision and implementation, which greatly improved everyone's marketing planning ability and management ability, and enabled the activities arranged by provincial companies and municipal companies to be well implemented, especially the points feedback activities from May to August, and completed the task ranking. 79%, ranking second in the province.
We also attach great importance to the training of marketers and account managers, and often arrange people with marketing experience and good work performance to teach you working methods and skills, so that everyone can understand that only by doing a good job can we do a good job in marketing and improve the communication ability of marketers, account managers and users. After repeated training, the marketing ability of the marketing team, especially the marketing team in xx District, has been greatly improved. 1-In September, the income of downtown xx increased by 8. 27%, this year is expected to complete the task of 9%, reverse the situation of negative growth for three consecutive years, and bring a good start to the development of all districts and counties in the city.
4. Do a good job in channel construction and promote the development of the company with external help.
The construction of channels has always been the weakness of xx work. From the beginning of my tenure, I emphasized the construction of channels, focused on improving the marketing ability of marketers and cooperative business halls, strengthened the training of marketers, salespeople and agents, revised the payment method of agency fees at the same time, and strengthened the awareness of channel managers of the company to serve marketers and cooperative business halls, which greatly improved the enthusiasm of channels. This year, we have accelerated the construction of rural channels in accordance with the policy of "township cooperation and village-to-village agency" of provincial companies. By the end of 10, our company had built 13 cooperative business halls, which laid a foundation for improving service and accelerating development. According to the arrangement of the provincial company, we also launched the electronic card sales business in due course this year, which is a good way to facilitate users and improve services. We will do this job well.
5. Strengthen management, improve performance and strive to improve execution.
In order to strengthen management and fully mobilize the enthusiasm of employees, I attach great importance to the performance management of departments and employees. Through the development of performance management, we have a new understanding of the establishment of institutions and processes in the operation department. While setting up the organization reasonably, we require each center to formulate performance appraisal methods according to the work objectives and regularly assess the work of employees, so that the working ability of managers and ordinary employees has been improved to varying degrees.
In terms of business management, we should work hard on the word "fine", re-formulate business management processes, arrange part-time auditors in two counties, strengthen supervision and inspection, try our best to avoid loopholes in management and reduce possible losses.
6, in-depth practice, investigation and study, timely find problems and solve problems.
Over the past year, I have often gone deep into practical work, conducted research among employees to find out whether the process is smooth, obtained opinions and suggestions from employees, improved the workflow and working methods in time, and gave guidance to managers. Through contact with employees, I constantly preach our business philosophy and ideas among employees, so that employees can understand and realize the importance of their work and improve their recognition and enthusiasm for the enterprise. At the same time, personally visit customers, listen carefully to their opinions and suggestions, find problems in service and marketing, and solve them in time.
In March this year, during my visit to group customers in Jinshantun District, I found that some users were dissatisfied with xx Company because they thought that our company was not allowed to charge fees. Through analysis, it is considered that although there are many reasons for the problems, our own reasons can not be ignored, that is, because our company's tariff packages are complex and diverse, it is difficult for users to understand, and some salespeople and marketers are poor in level, so we can't give users a clear explanation. In view of this problem, I immediately organized research on countermeasures, strengthened the training and assessment of personnel, improved the ability of service personnel to explain bills and bills, and trained all sales personnel (including sales personnel in cooperative business halls) in batches to improve the quality of sales personnel. After a period of hard work, customer satisfaction has been greatly improved.
By visiting customers, we can also urge employees to carry out service and marketing work in a down-to-earth manner to ensure that our business philosophy is truly implemented.
Over the past year, under the correct leadership of the provincial company, with the support of the general manager and team members, and through the joint efforts of the competent personnel, I have achieved good results in my work. While I have made achievements, I also clearly see that there are still some problems in the process of performing my duties: first, the working ideas are not systematic enough, the overall grasp of the work is still lacking, and the driving ability needs to be further strengthened; Second, the working methods are not scientific enough, sometimes there is impatience in the work, and the leadership art needs to be further improved; Third, the decision-making is not decisive enough, the command is not strong enough, sometimes the work can not be put down, and the initiative and creativity need to be further developed. Have a clear understanding of the problems existing in the work, and have the determination and confidence to overcome and improve them in the work practice through study.
In view of the problems existing in myself and my work, my next work will start from the following aspects:
1, do a good job in performance management. Through the development of this work, guide the middle-level cadres and managers of the marketing department to grasp the work direction in time, strive to improve their work ability, and drive all managers to make continuous progress and achieve their work goals.
2. Strive to improve the service level, strive to make a big breakthrough in the service of major customers, group customers and ordinary customers, actively promote industry information solutions, and highlight business and service advantages.
3. Improve the overall planning ability in business promotion and marketing work, plan carefully, make good use of living expenses, and ensure that all work is carried out in an orderly manner.
4. Strengthen management, avoid loopholes, ensure the consistency of work objectives of all departments, and further improve execution.
In the future work, I will cherish the trust and expectation of leaders and comrades, strive to improve my political and professional quality, constantly enhance my overall awareness, responsibility awareness, efficiency awareness and quality awareness, carry forward my achievements, overcome my shortcomings, conscientiously do my job and make new contributions to the cause of xx.
4. Summary report on communication technology
In July of 20xx, I served as the documenter of xx Community, and took over the data management of Building 5#6#7#8# in xx Community from my former documenter. In the construction stage, I supervised and inspected the formation, accumulation, test paper composition and filing of the data of the First Bureau, the Eighth Bureau and the subcontracted projects, so that the construction data were complete and accurate and met the relevant requirements. In September of 20xx, xx successfully passed the pre-acceptance of archives, reached the qualified standard, and also passed the acceptance of quality inspection station. The smooth acceptance of the data laid the foundation for the smooth completion and acceptance of the project. The smooth passage of data benefited from the full cooperation of all construction units, and achieved certain results, but there are also some shortcomings.
During my one-year stay in the supervision department, I did my duty, whether from supervising and checking the construction materials of various construction units or doing a good job in the supervision materials of the supervision department. As a supervision documenter, my main work is as follows:
1, cooperate with professional supervision engineers to strictly control the engineering data of each construction unit. Because engineering data is a true reflection of the achievements of engineering construction, data is a record of all kinds of information formed in the process of engineering construction. Only the supervision engineer and the construction unit librarians fully cooperate can this work be completed and done well.
2, responsible for the management of supervision data, and supervision data collection, sorting and archiving. Supervision data is a real record of supervision work in the process of engineering construction, and it is a systematic project. It involves the substantive work of engineering contractors such as supervision units, construction units, construction units and design units, and is a symbol of scientific, standardized and legal supervision work. Supervision data reflects the level of supervision work and is an important basis for measuring and evaluating supervision work.
3, according to the contract, in the survey and design stage, the formation, accumulation, composition and filing of survey and design documents.
4. Writing meeting minutes and monthly supervision report is the summary of the project progress and supervision work by the supervision department within one month, and it is also an important basis for the relevant departments to check and evaluate the work of the supervision department. Therefore, it is very important and crucial to do this work well.
5, according to the data specification will be included in the scope of supervision of urban construction archives data handed over to the urban construction archives. Only when all the previous links are done well can the files be handed over smoothly and the supervision work be completed smoothly.
The completion of the above work also has many shortcomings:
(1) First of all, there is a certain slack in checking the engineering data of the construction unit, and often the construction unit reports the engineering data to the supervision department after the construction is completed. Engineering data should be collected, sorted and handed over as required with the progress of the project.
(2) There are still some shortcomings in supervising and managing the construction unit to make the engineering data true, effective and complete. Among them, the construction unit did not pay attention to the compilation of engineering data and did not use engineering data software to make engineering data, which led to the inability to manage the data in a unified way.
(3) The monthly supervision report is incomplete, and the construction unit can cooperate with the supervision in time at the beginning. When the project draws to a close, it will start to delay, resulting in the inability to collect and prepare monthly supervision reports in time. Compiling a complete monthly supervision report requires the full cooperation of all parties.
The above are the problems I have encountered in the supervision department for one year, and they are also the shortcomings in my work. As a professional information manager, I have been tempered in long-term work practice, and I can skillfully manage construction materials, supervision materials and construction materials. Although I have been engaged in data management for four years, I still have some experience in different kinds of data management. However, there is still a certain gap in being a professional librarian. Facing the upcoming new construction period, I will make every effort to do a good job in data management.
5. Summary report on communication technology
200x years have come, and a new year has come. I sum up my work in the past six months, and I have been familiar with and improved to varying degrees since I took over the management and supervision data. A year's work summary mainly includes the following items: 1, ideological and moral cultivation and professional ethics. Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
2. Professional knowledge, working ability and specific work. 20xx came to work in the third project department of Changsha Railway Construction City Library Company in June as the data management of the project department. Data management is trivial, but in order to do it well, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. In a short time, I became familiar with the work of data management, made clear the work flow and direction, improved my working ability, formed a clear working idea in specific work, and was able to carry out the work smoothly and complete the work skillfully and successfully. During this year, with the goal of "doing better", I cultivated the sense of innovation and successfully completed the following work:
(1) Collect and sort out all kinds of data in the early stage of the project.
(2) According to the requirements of civilized construction site, timely arrange complete information of civilized construction site.
(3) Collect and save the documents and meeting documents issued by the company and relevant departments, and put the documents that are not specifically sorted into folders according to categories, so as to provide convenience for everyone to consult the documents.
(4) Do a good job of distributing, circulating and transmitting all kinds of documents and drawings, and archive the original documents. According to the regulations of the project department, the documents are distributed, circulated and transmitted by relevant departments, and the receiving department signs the original documents for confirmation, and files the original documents and completes them. >; Urge the borrower to return the information.
(5) Do a good job of synchronizing the engineering data of this project with the progress of the project, and the quality inspector shall cooperate with the documenter. Every time the quality inspection, librarians should attend, librarians should record the original data and fill in the acceptance records.
(6) Responsible for the custody of engineering data. Verify the integrity of engineering data, fill, cut and fold wrinkled, damaged and uneven documents, and try to keep them unified. The documents and materials are classified according to their content characteristics, and the materials belonging to the same volume are bound in a file box and stored in a cabinet. And regularly check the documents, trace the lost documents and find out the reasons.
(7) Engineering data should be carefully filled in, neatly written, neatly bound, and be clear at a glance for future inspection and archiving.
(8) Register and save various account books and data forms of the Project Department.
(9) Review and record information in time. Data management is being further standardized, and I will make persistent efforts and do better in the future. For the smooth progress of the project department, in addition to doing my job well, I also actively cooperate with other colleagues to do a good job.
3. Work attitude and diligence. Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working hours, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
4. Achievements, benefits and contributions of work quality. Make a personal work plan before the start of the work, give priority to all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to the company and the project department.
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the days to come, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the company.