In fact, it's very simple: I haven't worked as a front desk, but I am stationed in a shop in 4S and know a little about the front desk. I hope I can help you!

Mainly: 1, polite expressions 2, quick and simple judgment of common automobile faults.

Learn from your colleagues from the beginning and try to get ahead quickly.

I admire the memory (SA) of the front desk. They can remember which car is the guest. It usually takes one day! Rome was not built in a day!

If you want high output value, I'll introduce you a few tips: 1. Treat the guests in a calm tone. If you can make him feel that he is talking to a friend instead of SA, you will succeed! 2, the tone should be firm, this problem is out, what product is best to solve ... 3, don't sell the product to the customer at once, just skim it, if he is interested, talk to him more (introduce)!