The epidemic is ruthless. Recently, in order to meet the actual needs of users during the epidemic, Beijing Hyundai launched a series of "caring" measures such as "three supports and five cares" to ensure the safety of users, improve service quality and support dealers to tide over the difficulties.

One, five care? Enthusiastic users

1. Under the basic premise of ensuring the health of employees, arrange the time for returning to work, prepare necessary protective equipment, and ensure the safety of personnel in the store.

2. Strictly implement the disinfection of the exhibition hall, optimize the reception process, and create a safe car buying environment.

3. Carry out network marketing to provide customers with services such as door-to-door test drive and car delivery after normal travel.

4. Make emergency response to ensure that users can enjoy standardized after-sales service during the epidemic.

5. Active services, including staying at home during the epidemic, all agents, and sending the new car home, and providing free in-car disinfection, on-site maintenance and other services for the owner.

Second, the three major supports? * * * Overcome difficulties

1. In terms of sales management support, Beijing Hyundai will cancel the assessment of the dealer's purchase completion rate in February. At the same time, considering the financial pressure of dealers during the epidemic, Beijing Hyundai will also provide financial support for dealers to cross the bridge due bills to ease the short-term cash flow difficulties of dealers. In addition, we will continue to support the promotion policy in February to help everyone resume sales after the holiday.

2. In terms of marketing support, Beijing Hyundai will vigorously support dealers to carry out online marketing activities.

3. In terms of after-sales service support, Beijing Hyundai will suspend the sales and after-sales assessment tasks of dealers in the first quarter, adjust the VOC assessment of after-sales service, and provide remote technical support and remote training to dealers.

Through this series of measures, Beijing Hyundai is committed to solving the car demand of car owners and reducing the pressure on dealers! In order to welcome a new starting point!

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.