1, psychological quality training: the development of any enterprise is inseparable from the support of employees, so domestic companies need to provide psychological training and guidance to cleaning staff, so that employees can maintain correct positions at work, while maintaining a healthy and positive attitude and work together for the development of enterprises.
2. Cleaning skills training: In cleaning work, it is necessary to adopt various cleaning tools and master the cleaning process in order to better serve customers. From this perspective, cleaning staff should receive training and guidance on cleaning skills, and the training is continuous. For example, after the emergence of new equipment, they should learn in time.
3. Safety knowledge training: No matter what type of work you do, you need to be "safety first". Taking cleaning work as an example, some workers need to work at high altitude, and employees need to improve their safety awareness through training. Especially in case of emergency, we should have flexible adaptability.
4. Moral etiquette training: Because many cleaning clubs deal directly with customers, they need to receive relevant training in behavior and ethics. On the basis of employees' satisfaction with their external quality, the corporate reputation behind them will get better and better.
Matters needing attention in cleaning process
1, the expression is kind, warm and always smiling; When cleaning in public areas, you should wear a smile on your face, and your eyes should not be dull, look around or listless.
2. Keep your mouth clean; Speak clearly, articulate clearly, and don't talk loudly, swear words or impolite words; You can't communicate in your hometown dialect at work. Speak mandarin. If you meet a car owner who speaks his hometown dialect, you can communicate with the car owner in his hometown dialect. Don't eat smelly food before going to work. No matter whether the host or the visitor has any questions, you should answer them and learn to refuse impolitely.