1, definition of terms, 1. 1 Customer-oriented processes: also known as customer-related processes, refer to those processes that directly contact external customers through input and output. COP is used to represent 1.2 COP list: it is a file that describes the input and output of each COP process. 1.3 Tortoise diagram: It is a diagram that represents six key problems in the recognition process through body language, and represents six key problems with the head, tail, four legs and abdomen of the tortoise respectively. 2. Analysis steps, 2. 1 Preparation for each department to draw tortoise map 2. 1. 1 Internal auditors need to train their own personnel on six key issues of tortoise map, so that they can understand the connotation of tortoise map. 2. 1.2 leaders at all levels should be able to draw and be familiar with the contents of turtle maps. 2. 1.3 requires all departments to first clarify whether the existing processes have been documented. (Procedure documents, relevant laws, regulations or technical specifications, guidance documents) 2. 1.4 Each department shall clarify the interface relationship to ensure that the current process has been monitored/evaluated. 2. 1.5 Establish input and output with interfaces, and make clear what the input is, who will provide it to you, what the output is, and to whom. 2. 1.6 What are the records of the existing process? If there is a blank sample, will it be used and who will the record be submitted to? 2.2 Tortoise Diagram Illustration 2.2. 1 box 1: It is the main body of the tortoise, mainly describing the process name, requiring all departments to identify the process through multi-party argumentation, find out the COP process, support the process/sub-process, manage the process, and fill in the identified process name, requiring the process name to be accurate and consistent with the actual situation. * Special note: COP process basically involves Chapter VII of TS 16949 standard. 2.2.2 Box 2: It is the left front foot of the tortoise. How to do it should be clearly written, relevant process control procedures, supporting guidance documents and methods. It should be filled in in detail. 2.2.3 Box 3: It's the right front foot of the tortoise, which is relevant. Fill in materials, machines, test equipment, computer systems, software, etc. Used in this process. 2.2.4 Box 4: It is the right hind leg of the tortoise. It should describe who is responsible for doing it and the requirements for qualifications, paying special attention to the skills requirements and ability training of personnel. 2.2.5 Box 5: It is the left hind leg of the tortoise, and the key measurement/evaluation contents currently used should be described, such as matrix table and transfer diagram. The sixth column of the monthly report, etc. 2.2.6: It is the head of the tortoise, and it is a description of the process involved. Input is also a requirement and the key to analysis. The actual input should be filled in in detail, which may be documents, drawings, materials, samples, digital models, tools or plans or information. Where the input comes from, how much it has and its relationship with other processes should be clearly defined, and the requirements of relevant laws and regulations should be considered. It is a description of the process output, and the output is also the evidence provided, which may be specific products and documents. It should be related to effective evaluation and measurement, and the actual output evidence should be filled in in detail and traceable. 2.3 Precautions in analysis 2.3. 1 box 2, box 3 and box 7 are interrelated. How to make box 2? That is, our current planning documents, guidance documents and practices (practice sometimes refers to keeping records). The raw materials, kits, equipment, test methods and mold fixtures involved in the procedures and guidance documents are the ways to complete the process in box 3, and the evidence in box 7 is mostly in fourth-order form or in kind. 2.3.2 Columns 7 and 5 are connected and related, and the content in column 7 is objective evidence. You can choose the applicable reference requirements, such as Chapter VI of the program file, record master account, APQP file package, etc. 2.3.3 Box 3 refers to the management process of the company. 2.3.4 Boxes 3 and 4 mostly refer to resource requirements such as personnel, equipment, facilities and funds. Because resource allocation needs high-level decision-making, it should get high-level support. 2.3.5 Box 5 In addition to the current evaluation indicators,