First of all, we should analyze the situation, contact the seller and send an email to warn the other party to take off the shelf. As long as you are sincere and tough in your warning email, please ask them to stop selling immediately, otherwise you will have to place an order for trial purchase to collect evidence and complain to Amazon that the product does not match the description. The other party will also consider the security of his account and stop selling.

This method is usually effective for some new stores and small sellers, and the project has used this method to drive away a group of (30+) follow-up sellers. "Six ways to catch up and sell Amazon in the traditional way"

Option 2: The seller's support center asks for help and complains directly.

Test the purchase, prove that the two products are different, file a complaint with Amazon, and request to cancel the sale.

First of all, you need to find a reliable buyer to help you buy and sell products. If you don't have any local friends in the United States, you can also find someone to do the evaluation and help you buy it. You can take a screenshot of the order information after purchase. After receiving the goods, you need to take photos of the products, packaging, product drawings and so on. Take as many photos as possible. Finally, after collecting this information, we can start to complain to Amazon.