L The guest complained that the room phone could not get an outside line. How to solve it 1? If the front desk is not open, ask the guest to contact the front desk to pay the deposit. 2. If the front desk has been opened, you can call the housekeeper center to see if you can call the extension to determine if there is any problem with the phone. If there is something wrong with the mobile phone, replace it or report for repair. If there is nothing wrong with the phone, report to the computer center for maintenance or check that the guest requests to add a quilt. What to pay attention to? Determine whether the room to be added is a queen bed room or a standard room. If it is a big bed room, give the guests a quilt. If it is a standard room, when adding a quilt, take it from 13 13 first. If 13 13 quilt is not enough, you can take it from the extra bed library on the corresponding floor and make records. Write down the handover. L guests can't use the hot water kettle or the hot water kettle is broken. How to solve the problem of staying in the guest room for the first time? If the hot water kettle is really broken, promise to replace it immediately and write down the shift. If the guest can't use the hot water kettle, teach the guest how to use it. The room status is 1. The whole room feels good. 2. The items are placed in a standardized and complete manner; 3. There are no engineering problems; 4. Clean and tidy; 5. The room has no peculiar smell and no potential safety hazard; L Omar guest room and corresponding guest service standards. If a guest wants to change sheets, quilts or towels, he must get permission from the assistant manager in the lobby. There are no special requirements. He just needs to clean the room. I sent something to the guests. If the guest is not in the room, how to confirm the room number and room status with the room service center again. After everything is correct, please put away the things in the room first. When the guests come back, sign and write the handover, reminding the next shift to pay attention to the manual morning call service provided by L. The guest will be reminded when he is at home. What should I do if the guest is not at home? If the guest is at home, "hello, did you order a morning call service in your room?" The switchboard reported that no one answered the phone, so let me confirm "; If the guest is not at home, the information will be fed back to the room service center in time, and then the room service center will make a record and feed it back to the switchboard. L how to charge wine by phone? Dial 79- 1- ID number -8+ room number-item number-* to confirm the input. After the input is completed, check with the housing management center whether the account has been recharged successfully. If there is any mistake, make corresponding treatment in time. L How to handle the tips from off-duty rounds or off-duty services, record the date, room number, amount and name of the delivery person, and hand them over to the foreman on duty for unified management. Tips for night rounds or customer service, record the date, room number, amount and the name of the picker. The room service center will be handed over to the supervisor for unified management the next day and distributed to individuals at the end of the month. After dialing 78- 1, the above customer service knowledge may not be available in some places.