Maintenance expert planning department-online sales team 2 0 1 1 work in the second half of the year. Online sales: Luolongzhou 20 12 1 9 October urbanite decoration expert planning department-online sales group urbanite decoration expert planning department-online sales group 201/one year's work summary is tense and tense. The unforgettable 20 1 1 has passed, and the 20 12 full of expectations has arrived. Looking back on the work of the past year, there are both gains and insufficient reflections.
It has been four months since 20 1 1 September 13. In retrospect, time passed quickly.
When I first came to the city, I felt that I didn't enter the state, I couldn't find the direction, I didn't know anything, I didn't know what to do every day, but the company didn't give up on me. Under the careful care and guidance of the company leaders, under the leadership of Manager Tang, with the help of Director Wei, and with the strong support and cooperation of colleagues in the company, I found a specific solution. Through the company's training and operation of professional knowledge, I found a sense of direction and gradually integrated into this working environment and mode. In the later working hours, I lived a full life every day. From the beginning when there were no customers to now, the number of customers has been increasing. Although the labor I paid didn't get the corresponding reward, which often hit me hard, I believe that the effort will always be rewarded. There is hope if you work hard. Without hard work, there is no hope. Success belongs to those who are prepared.
At the beginning of this new year, it is necessary to calm down and review, sort out and summarize the life, work and study of the past year, and refine the experience and lessons, so as to lay the foundation for the new year to complete this year's tasks better and faster. Now I will report my annual summary to the leaders as follows
I. Summary of performance
1, 20 1 1 Annual performance summary: 0, completed in the first half of the year: 0, completed in the second half of the year: 0, and my highest score in a single period: 0.2,2011. According to the analysis chart of each period:1.8 0.6 0.4 0.20 No.20 No.22 No.24 No.26 No.20 No.21No.22 No.23 No.24 No.25 No.26. ..
Coupled with the decoration market affected by the real estate market, it is even worse.
But I know that these are not the most important things. The most important thing is what I should do in the future. At the moment of waving goodbye to yesterday, I will usher in a new year. I will go on step by step and make unremitting efforts to make the best of everything in the past.
Second, the customer summary
Contact effective customers (households) on the first day of the lunar new year: 4 1 measuring rooms (households): 5 urbanite decoration expert planning department-online sales group 1 urbanite decoration expert planning department-online sales group signing (households): 0 As a qualified salesperson, you must first be very familiar with the products you sell, and know the advantages and disadvantages of your products, which industries are suitable for. Always say how good your product is, others won't believe it all. Don't maliciously attack and criticize the shortcomings and deficiencies of peers, but guide customers to analyze and judge, and recommend customers to visit on the spot.
Third, the summary of marketing methods
1, don't refute the customer easily, listen to the customer's needs first.
2. Don't be ashamed to ask questions, and don't pretend to understand.
3. Seek truth from facts.
4. Know yourself, foster strengths and avoid weaknesses.
5. Diligence and self-confidence; 6. Ask questions from the customer's point of view, think what the customer thinks and worry about the customer's urgency.
7. Care about customers and learn to invest emotionally.
8. Strong adaptability and quick response.
9, mutual trust, first character and then products.
10, have a balanced mind, and don't rush for success.
Fourth, the work summary
Skills: 1 graphic design skills 2, network promotion skills 3 Listening, praising, recognizing and imitating, we need to learn a lot about the decoration industry and online sales, so as not to be eliminated in the constant development and changes of the times, and the work we do is also changing with the changes of the times. The only way to meet the needs of work is to strengthen study.
Down-to-earth, independent work: 1, graphic design 2, blog optimization 3, activity promotion 4, intangible products have higher requirements for online sales staff. Therefore, whether in the work arrangement or in dealing with problems, we should carefully consider, be independent, take it seriously, deal with it in time, without delay, delay or perfunctory.
Existing problems: Through a period of work, I also clearly see that I still have many shortcomings, mainly in the following aspects: First, I failed to follow up and pay a return visit to the intended customers in time, so in the future work, I should classify the customers' intentions, mark them well and pay a return visit regularly to prevent forgetting the customer information. Second, due to limited ability, some things are still not handled properly, and it is necessary to strengthen the study of salesman norms.
Verb (abbreviation of verb) summary of decoration professional knowledge
Decoration process: 1. Trade negotiation
2. Sign the design contract (preliminary discussion) 3. Complete scheme design (in-depth discussion) 4.
Finalize the budget and materials (detailed) 5. Sign the project contract.
6. Preparations for entering the site
7. Start work on time
8. Construction is in progress.
9. General acceptance of completion
10. After-sales service
Because I seldom go to the site to study and have no practical experience, I still have a little lack of knowledge about construction technology and quality standards, joinery construction technology and quality standards, home decoration projects, decoration construction procedures and so on. So I will definitely learn more later.
Sixth, a summary of the mentality after one year.
During this period of working at home in the city, I suddenly felt that my pressure was getting bigger. In order not to be eliminated, I want to eventually become a qualified professional home improvement consultant, but I know that I should not only take up my post, but also strive to improve my professional quality, theoretical level and innovation ability. Urban Decoration Expert Planning Department-Network Marketing Group 2 Urban Decoration Expert Planning Department-Network Marketing Group must also set a good position for themselves in the future work, and must take the career development path of "learning-reflection-research-practice-common conclusion".
Seven. 20 12 year work plan
Looking forward to the new working year, I hope I can make persistent efforts, but also need to strengthen my professional level. A new year means a new starting point and a new goal. Therefore, in the new year, under the premise that my goal is two effective customers a day and three rooms a week, my monthly performance commission is not less than 4000 yuan! Based on my plan, I will continue to learn and consolidate my knowledge of decoration business, and will continue to sum up and reflect, constantly spur myself and enrich my energy to adapt to the times and the development of enterprises. But I know that the future is bright and the road is tortuous, so no matter how difficult I encounter, I will keep an optimistic attitude. Under the leadership of Manager Tang and Director Tang, I will make progress with my colleagues and grow with the company! Eight. Opinions and suggestions on work and departments
In the new year, I am very confident to do our online sales well. I believe that under the leadership of manager Tang and directors, our performance in 20 12 will be excellent.
In short, the continuous improvement of the work under real conditions can not be separated from the careful care and guidance of the leaders and the strong support and cooperation of colleagues.
I will prove our efforts with actions, and we will know more clearly that we will not get it by clever means, but by continuous efforts. 20 12 is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in the past year, do a better job in the new year, develop the decoration of urban people more vigorously, and rank among the advanced decoration ranks in the country. Let's join hands to create a brilliant tomorrow for urbanites to decorate!