quality management

The importance of quality management to the company lies in 1, creating high-quality products, 2, improving core competitiveness, 3, improving brand awareness; 4, improve market share, 5, improve the quality of employees, and so on.

Complete quality management control process

1。 QCC: quality assurance circle. Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.

2。 IQC: incoming material quality inspection. After the material demand order is issued, the enterprise will accept the products provided by the supplier. IQC is established on this basis, and its function is to ensure the benign material inventory of enterprises. According to the different material inspection standards of enterprises, the number of people in this department will be different. You can set up classes, groups and classes, or you can determine a single class (full inspection and random inspection).

3。 IPQC/PQC: process inspection. After material acceptance, some products will have quality problems due to batch sampling and storage in the reservoir area, so it is required to determine the quality of the first product when the product goes online. The role of PQC is to confirm the first product and standardize and supervise the quality during batch production. Thereby improving the yield of finished products and reducing the cost.

4。 FQC: This is a comprehensive unit. It is called incoming inspection, also called final inspection (process). After the production is completed, the products flow out of the assembly line, that is, they are packaged and put into storage. In this process, FQC will conduct a comprehensive quality inspection of products, including packaging, performance and appearance. Ensure that the performance, appearance and packaging of the purchased goods are good and meet the requirements. According to the needs of customers and production control, full inspection and packaging can be set up. To put it bluntly, it is a group of production personnel engaged in packaging inspection and warehousing after quality training, which belongs to the off-line process. It can also be completed by the production unit, and FQC carries out random inspection and warehousing. 5。 QA: Quality Assurance Engineer. This is a job description, it should be said that it is the quality assurance team. It is a unit within the company, responsible for investigating and improving customer complaints, proposing process optimization schemes and improving product quality.

6。 QE: Quality Customer Complaint Handling Engineer. This is a unit that interprets, processes and coordinates external quality, and it is a unit that directly coordinates, interprets and coordinates with the business side and the client side. Including system document control, 8-day reply to customer complaints, program document formulation, etc.

7. Total quality management. It is a new management concept, and it is a new concept to put quality in the fields of cost and delivery. On the original basis, more fields are required, thus improving the reputation of the enterprise and controlling the quality more comprehensively.

Six Points for Attention in Quality Management

A, quality management planning

1. Responsibilities of quality control department (including responsibilities of quality control department, responsibilities of relevant personnel and responsibilities of relevant work links).

2. Quality control responsibilities of relevant departments (including overall responsibilities of relevant personnel and specific responsibilities of relevant departments).

3. Formulation and implementation of quality policy (including formulation and implementation of quality policy).

4. Formulation and implementation of quality objectives (including formulation and implementation of quality objectives). 5. Quality standardization management (including defining the role of standardization management, formulating standards, implementing standards and revising standards).

5. Quality sample management (including procurement sample management, production sample management and customer sample management).

Second, quality resource management.

1. Implementation and management of quality training (including defining training purpose, determining training content and implementing training).

2. Quality cost analysis (including quality cost classification, quality cost management division and quality cost management steps).

3. Quality information management (including quality information management process, main work contents of quality information center, utilization of daily quality information and handling of abnormal quality information).

4. Quality control of working environment management (including determining necessary factors of working environment, establishing necessary working environment and maintaining established working environment).

5. Relevant supplier management (including determining supplier demand, establishing two-way communication with suppliers, determining supplier process capability, monitoring supplier delivery status, encouraging suppliers to implement continuous improvement plan, inviting suppliers to participate in design and development activities, evaluating, confirming and rewarding suppliers with excellent performance, internal loss cost statistics table 2 external loss cost statistics table 3 appraisal cost statistics table 4 prevention cost statistics table 5 waste loss summary table 6 information contact list table 7 annual review table of suppliers).

Third, quality management tools.

1, section 1 Pareto diagram method (including making Pareto diagram, analyzing Pareto diagram and using Pareto diagram method).

2. Causality diagram (including defining the use principle of causality diagram, making causality diagram and analyzing causality diagram).

3. Scatter chart method (including making and analyzing scatter charts).

4. Control chart method (including defining control chart principle and making control chart).

5. Correlation diagram method (including distinguishing the types of correlation diagrams and making correlation diagrams).

6. Affinity diagram method (including determining topics, grouping, collecting data, writing cards, summarizing cards, making label cards and drawing).

7, system diagram method (including determining the purpose, means, measures, evaluation means, measures, making cards, preliminary drawing, confirm the purpose).

8.PDPC method (including defining the use and application of PDPC method).

9. Arrow diagram method (including defining the application scope and application of arrow diagram).

Fourth, quality measurement management

1, management of standard measuring instruments (including implementing classified verification of standard measuring instruments, standardizing their use, and clarifying matters needing attention in management of standard measuring instruments).

2. Management of general measuring instruments (including verification and use of general measuring instruments).

3. Energy metering management (including defining the scope of energy metering, equipping energy metering instruments, verification and maintenance, and defining matters needing attention in energy metering management).

4. Selection of measuring instruments (including factors to be considered in selecting measuring instruments, selection scheme of uncertainty and selection steps of measuring instruments).

5. Calibration of measuring instruments (including calibration types and calibration precautions).

6. Instructions for use of measuring instruments (including electronic scale, spring scale, hardness tester, vernier caliper, height gauge 6, thickness gauge and micrometer).

7. Internal calibration standards for measuring instruments (including internal calibration standards for hardness tester, depth gauge, height gauge, external micrometer, calipers of 200~500mm, calipers below 200mm, electronic scales, steel tape and thermometers).

8. Weekly inspection of measuring instruments (including making weekly inspection schedule of measuring instruments, reporting weekly inspection plan for next year, reporting weekly inspection plan for next month, issuing inspection notice, implementing weekly inspection and prohibiting the use of unqualified measuring instruments).

9. Classified management of measuring instruments (including Class A management, Class B management and Class C management).

Verb (abbreviation of verb) quality inspection control

1. Classification and selection of inspection (including classification according to inspection quantity, production process sequence, inspection location, data nature, inspection means, inspection purpose and inspection cycle).

2, inspection plan (including the preparation of inspection plan, inspection plan content, making inspection flow chart).

3. Incoming inspection (including overview of incoming inspection, incoming inspection process, items and methods of incoming inspection, selection of incoming inspection methods, processing of inspection results, and emergency release control in incoming inspection).

4. Process inspection (including process inspection purpose, first article inspection, tour inspection, online inspection, completion inspection and final piece inspection).

5, semi-finished product quality inspection (including semi-finished product process control, semi-finished product quality inspection).

6. Finished product inspection (including packaging inspection, incoming inspection of finished products of production department and outgoing inspection of finished products).

Six, nonconforming product control

1. Cause analysis of nonconforming products (including product development and design, machinery and equipment management, materials and accessories control, production operation control, quality inspection and control). 2. Nonconforming product standards (including the selection and application of markers).

3. Isolation of nonconforming products (including planning nonconforming product areas, placing signs and controlling goods in nonconforming product areas).

4. Review of nonconforming products (including application for disposal of nonconforming products, application for verification, review and judgment, final judgment and judgment, treatment arrangement, re-verification, and classification and identification of qualified products in the warehouse by QC department).

5. Disposal of nonconforming products (including conditional acceptance, picking, rework and repair, return, scrapping and nonconforming product records).

6. Prevention and control of nonconforming products (including {implementation of nonconforming product preventive measures II. Implement corrective measures for nonconforming products.

Seven, quality improvement plan

1, organization and operation of quality improvement (including overview of continuous quality improvement, organization and operation of continuous quality improvement).

2, quality improvement (including the establishment of enterprise management leadership environment, the establishment of quality improvement values, attitudes and behaviors, specific enterprise quality improvement goals, mutual promotion of working relations, continuing education and training for all employees).

3. Quality improvement activities (including identifying improvement opportunities, determining improvement projects, establishing quality improvement organizations, formulating quality improvement plans, diagnosing quality improvement problems, formulating and implementing quality improvement plans, controlling and evaluating quality improvement, verifying and confirming improvement effects, maintaining improvement results, and then determining improvement projects).

4.CC activity implementation (including quality control circle overview, QCC team formation, QCC activity development, QCC activity achievement summary, QCC achievement publication, QCC activity evaluation, CC common problem solving, QCC successful implementation skills).

5. TQM activities (including TQM features, TQM activities and QC team building)

6. Suitable horse management (including {the basic connotation of six suitable horse management, the key to implementing six suitable horse management and the basic process of implementing six suitable horse management }7. Implementation of defect-free plan (including defining the implementation premise of defect-free plan and implementing defect-free plan).

Quality management process

1, QCC: warranty circle. Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.

2.IQC: incoming material quality inspection. After the material demand order is issued, the enterprise will accept the products provided by the supplier. IQC is established on this basis, and its function is to ensure the benign material inventory of enterprises. According to the different material inspection standards of enterprises, the number of people in this department will be different. You can set up classes, groups and classes, or you can determine a single class (full inspection and random inspection).

3.IPQC/PQC: process test. After material acceptance, some products will have quality problems due to batch sampling and storage in the reservoir area, so it is required to determine the quality of the first product when the product goes online. The role of PQC is to confirm the first product and standardize and supervise the quality during batch production. Thereby improving the yield of finished products and reducing the cost.

4.FQC: This is a comprehensive unit. It is called incoming inspection, also called final inspection (process). After the production is completed, the products flow out of the assembly line, that is, they are packaged and put into storage. In this process, FQC will conduct a comprehensive quality inspection of products, including packaging, performance and appearance. Ensure that the performance, appearance and packaging of the purchased goods are good and meet the requirements. According to the needs of customers and production control, full inspection and packaging can be set up. To put it bluntly, it is a group of production personnel engaged in packaging inspection and warehousing after quality training, which belongs to the off-line process. It can also be completed by the production unit, and FQC carries out random inspection and warehousing.

5.QA: quality assurance engineer. This is a job description, it should be said that it is the quality assurance team. Is a unit within the company, responsible for improving the investigation of customer complaints, proposing process optimization programs and improving product quality.

6.QE: Quality customer complaint handling engineer. This is a unit that interprets, processes and coordinates external quality, and it is a unit that directly coordinates, interprets and coordinates with the business side and the client side. Including system document control, 8-day reply to customer complaints, program document formulation, etc.

7. Total quality management. It is a new management concept, and it is a new concept to put quality in the fields of cost and delivery. On the original basis, more fields are required, thus improving the reputation of the enterprise and controlling the quality more comprehensively.

For quality:

Quality is the life of an enterprise.

Quality is made, not tested.

quality first

Quality implementation:

1. Establish a quality management system, and the number of personnel in the system can be set reasonably according to the scale and inspection requirements.

2. Establish a quality management manual, in which all quality behaviors are carried out, so that the quality can be based on books and evidence, and a comprehensive system can be achieved.

3. Formulate quality inspection standards. At present, the munitions inspection standard of the United States Military Academy at West Point is commonly used, and the scope depends on the enterprise.

4. Improve the quality control documents and implement them according to ISO requirements. Divided into four orders. (such as operation standards, job descriptions, forms, processes, specifications, etc.). ).