In case of fraud by education and training institutions, consumers can bring relevant evidence and contracts. Complain to the local education bureau, or to the industry authorities and examination and approval departments of education and training institutions, or to the Consumer Association 1. Complaints about private education and training institutions may be lodged with the local Civil Affairs Bureau and Education Bureau. 2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau. 3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ". Report the case and report it to the public security organ at the same time to safeguard their legitimate rights and interests.

Where can the training institution complain without refunding the fee?

Training institutions do not refund fees, and they should complain to the Consumers Association. Students have the right to give up their studies. Training institutions stipulate in the contract that the fees cannot be refunded by "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.

Where can I complain about online education fraud?

1, local report. Because online fraud is suspected of a crime, the first step must be to bring all the evidence (such as chat records, payment vouchers, product web pages, etc.). , print and provide written documents) to the network police department of the network supervision public security organ to report the case (preferably the district public security department, the police station basically has no corresponding police type), and the next investigation and handling can be carried out only after the case is filed;

2. Disclosure process. Professional websites such as online transaction protection center, as industry organizations or third-party institutions, are not state law enforcement agencies and have no law enforcement power. They can only play the role of information disclosure, that is, by publishing your complaint information, help more netizens avoid being fooled. Complaint information can educate consumers and play the role of early warning and prevention, so it is valuable for netizens to publish complaint information on such websites.

3. Find the victims in the same case. Because online fraud is mostly small transactions and involves many law enforcement departments (public security, industry and commerce, telecommunications management, etc.). ) and commercial organizations (banks, third-party payment companies, telecommunications, Internet service providers, etc. ), coupled with cross-regional or even cross-border, the cost of solving crimes is high and it is difficult to solve crimes. It is suggested that netizens should take the form of collective reporting by looking for people in the same situation, which can attract the attention of the police and reduce the cost of solving crimes.

4. report the case online. In case of online fraud, the masses can also choose to go to the online police reporting website of the Ministry of Public Security.

Legal basis: Article 30 of the Education Law of the People's Republic of China Schools and other educational institutions shall perform the following obligations:

(1) Abide by laws and regulations;

(two) to implement the national education policy, implement the national education and teaching standards, and ensure the quality of education and teaching;

(three) to safeguard the legitimate rights and interests of the educated, teachers and other employees;

(four) to provide convenience for the educated and their guardians to understand the academic achievements and other relevant information of the educated in an appropriate way;

(five) in accordance with the relevant provisions of the state to collect fees and open the charging items;

(6) Accept supervision according to law.