I. Service Contents of State Grid 95598
State Grid 95598 service hotline provides customers with all-round power services, including but not limited to:
1. power supply consultation: answer customers' questions about power supply, and provide power consumption advice and guidance.
2. Repair service: accept the customer's power outage repair request, arrange maintenance personnel to deal with it in time, and ensure the normal power supply of customers.
3. Complaint handling: accept customer complaints, seriously investigate and handle complaints, solve customer problems and improve customer satisfaction.
Second, the State Grid 95598 service process
After calling the 95598 hotline, customers can choose the corresponding service options according to the voice prompts, such as consultation, repair report and complaint. Then, customers need to provide their own relevant information, such as name, contact information, electricity address, etc. So that State Grid Corporation can accurately understand customer needs and provide corresponding services. The customer service staff of State Grid Corporation will register, dispatch and handle according to the customer's needs to ensure that the customer's problems are solved in time.
Third, the service characteristics of State Grid 95598
State Grid 95598 service hotline has the following characteristics:
1.24-hour service: State Grid 95598 service hotline provides all-weather service, and customers can call the hotline for help at any time.
2. Strong professionalism: The customer service personnel of State Grid Corporation of China have received professional training, have rich power knowledge and service experience, and can provide professional and efficient services to customers.
3. Quick response: State Grid Corporation of China attaches great importance to customers' demand for power services and will respond and handle customers' emergency repair requests and complaints as soon as possible.
To sum up:
State Grid 95598 is an electric power service hotline provided by State Grid Corporation, aiming at providing customers with all-round electric power services. Customers can get many services such as power supply consultation, maintenance service and complaint handling by calling 95598 hotline. The customer service staff of State Grid Corporation is professional and efficient, and can provide customers with timely and accurate services. At the same time, State Grid Corporation of China also attaches great importance to customers' feedback and opinions, and constantly improves and upgrades the service level to meet customers' needs and expectations.
Legal basis:
People's Republic of China (PRC) electricity method
Article 26 provides that:
Power supply business organizations in the power supply business area have the obligation to supply power to users in their business areas in accordance with state regulations, and may not refuse to supply power to units and individuals applying for electricity in their business areas in violation of state regulations.
To apply for new electricity consumption, temporary electricity consumption, increased electricity consumption, change of electricity consumption and termination of electricity consumption, procedures shall be handled in accordance with the prescribed procedures.
Power supply enterprises shall publish the procedures, systems and charging standards for electricity consumption in their business premises to provide information for users.
People's Republic of China (PRC) electricity method
Article 29 provides that:
When the power generation and power supply system is normal, the power supply enterprise shall continuously supply power to users. When power supply needs to be interrupted due to maintenance of power supply facilities, power restriction according to law or illegal use of electricity by users, power supply enterprises shall notify users in advance in accordance with relevant state regulations.