1. First visit reception: When receiving consultation, it should be concise and clear, not too professional.

2. Arrange medical treatment: according to the chief complaint and treatment willingness of the newly diagnosed customers, and the specialties that doctors are good at, make the choice of doctors quickly.

3. Appointment and return visit: Reasonable appointment can not only satisfy customers, but also greatly improve the work efficiency of doctors. Regarding the return visit, we must follow up in time.

4. Charge statistics: In addition to the routine treatment charges, the daily report of the day should be analyzed by using the stomatological operation software every day.

The accuracy of customer information classification is very important for the front desk. Whether we can collect and classify customer information is very important for us to sort out customer processes.

When customers walk up the steps and enter the door, they should quickly walk out of the doctor's guide desk, open the door to greet them, smile and bow, and signal customers to go to the bar with gestures, showing enthusiasm and sincerity.

The requirements for the front desk of the dental clinic are:

1, technical secondary school or above, age 18.

2, the facial features are correct and the voice is soft.

3, serious and responsible work, treat people with enthusiasm and sincerity.

4. Strong sense of service, able to skillfully use computer office software.

5, good image temperament, standard Mandarin, rich affinity.

6. Strong sense of service and good at communication.