The public hotline is mainly to resolve conflicts, not to stir up trouble. Emphasis is placed on maintaining stability, explaining and guiding people's emotions. Thereby improving the credibility of the government. Many grass-roots units, especially those involved in agriculture, countryside and farmers, should not always ask the masses whether they are satisfied or not? Second, how is your business? How did the town solve it? what did you say ? This is my experience, I hope I can help you.