Training after the probation period: some courses such as emotional management can be arranged, and some guidance can be given to their career development.
Usually: In addition to business or skill courses, you can also organize some case sharing courses and invite those excellent service experiences and ideas to share with more people. Training should also undertake the work of making up the difference. When the service quality of employees in the team can no longer be improved through quality inspection and error correction, it is necessary to train personnel to coach the changed employees.
Call center training needs long-term follow-up. Whether it is vocational skills upgrading training or vocational mentality training, there is a need for follow-up. Any training that has not been followed up will be closed after the training.