Trilogy of Eagle Flying's Successful Telemarketing Training;
First, cultivate hope (through encouragement, cultivate the hope of operators and cultivate the telephone tone of top operators)
Second, the actual operation (more than 100 calls a day)
Third, strengthen the trap (combined with the actual situation of customer groups, how to use telephone skills)
Yingfei successful telemarketing training content:
Warm-up before training (telemarketing principles inspired by short stories)
First, the concept of telemarketing:
Is the fastest and lowest cost (time cost, labor cost, etc. ) 2 1 century sales model.
Second, the telemarketing content:
1, rhetoric: A good rhetoric can double the confidence of operators and increase the rate of customer visits. It is divided into three steps, and each step is closely linked.
(1) Registration (case)
(2) Purpose value (case)
(3) objective conditions (cases)
2, tone: no tone, just rhetoric that is not telemarketing, called endorsement.
(1) Understanding and confidence in products.
⑵ How to avoid thinking?
(3) the concept of telemarketing
Step 3 manage
How to manage customer resources
Third, telemarketing skills (stories, cases)
1, ask the right question (question classification, question application)
2. Reasonable complaining (complaining is not equal to complaining)
3, good domineering (you are a professional, you have to be domineering)
When you are a young eagle, no one will say that you are not an eagle unless you don't fly. (The eagle flies)