1. financial level: this level pays attention to the financial performance and performance of enterprises, such as income growth, profit rate, return on assets and other indicators. Financial indicators reflect the financial health and value creation ability of enterprises.
2. Customer layer: The customer layer pays attention to the relationship between enterprises and customers and value transfer. This includes customer satisfaction, market share, customer growth rate and other indicators to measure the performance of enterprises in meeting customer needs and providing quality products or services.
3. Internal business process layer: The internal business process layer pays attention to the core business process and operational efficiency of the enterprise. This includes production process, supply chain management, quality control and other indicators to ensure that business processes are efficient, optimized and in line with strategic objectives.
4. Learning growth layer: Learning growth layer pays attention to the innovation ability and employee development of enterprises. This includes staff training, knowledge management, organizational culture and other indicators to ensure that enterprises have the ability to constantly learn and adapt to changes, thus promoting innovation and continuous improvement.