School English Art Training School Management Software is a popular comprehensive management software at present. According to the customer management needs of training schools, school surplus can improve the overall management level of institutions and improve the satisfaction of students and parents.
1, work plan management, staff at all levels write work plans in the management system software, which is convenient for viewing history and summarizing work;
2. Through data sharing, the information management of training schools is computerized and scientific, which greatly improves the work efficiency and management level of employees;
3. All subsystems are integrated into a whole system, which realizes a major breakthrough in the consistency of information data and truly embodies the complete consistency of information data;
4. The authority management can be subdivided flexibly, and the level, operating authority and operating scope can be set according to the identity of each operator. Every operation of all operators will be recorded by the system, and all operations will be monitored;
5, generous and concise interface design, easy-to-understand and easy-to-operate subdivision function module design, to provide users with personalized development modules.
What kind of crm software is suitable for the education industry?
Crm software in education industry is a management model which takes customer data management as the core and uses information science and technology to realize the automation of marketing, sales and service activities. The education and training industry also needs to choose to use crm software to assist institutions in systematic management.
The education industry crm software selected by education and training institutions should have the following functional characteristics.
1. Student registration is fast, accurate and extensive. Personal information, including intention status and information source, has been recorded when it contains students' admission information. By adopting different follow-up and nursing strategies, the enrollment performance can be improved. Through the enrollment report, we can see the source of students' information, change the direction of enrollment strategy and expand the number of students in the school.
2. The management of student files is very simple. Our software has entered different types of students at the time of entry. When inquiring, you can easily find the students you want by entering a few keywords.
3. The data analysis is straightforward. With powerful statistical analysis function, multi-angle data query can generate various rich statistical reports according to business data. Every business has a statistical function, so don't worry about summarizing and analyzing data.
The crm software of English-Chinese Education Industry can help education and training institutions to better control potential customer resources, manage students and improve teaching quality. It can also make internal communication of the company smoother, realize multi-branch cooperation and make the company full of cohesion.
Register now for free experience: crm software for English-Chinese education industry in school.
What crm customer management software is used for education and training?
Education and training crm customer management software can effectively improve enrollment efficiency and promote conversion rate. The following are the advantages of education and training crm customer management software.
1, improve the sales market process and the quality of merchandisers.
Record the personalized information of the intended students, automatically remind them to pay a return visit every day, maintain long-term communication with consumers and improve the conversion rate. According to the students' intention level, manage case clues, analyze the quality of business opportunities at all stages, and improve the professional ability of consultants and merchandisers; It is not easy to miss any sales opportunity because of the detailed address and working hours by recording case clues with mobile phones and tracking back visits immediately.
2. Improve the utilization rate of customer data.
Comprehensive analysis of case clues and statistical data, according to the data analysis report to quickly grasp the detailed case of customers, adjust marketing strategies, purposefully track customers, and reduce marketing cycle time.
3. Efficiency, unity and cooperation
Evaluate the important process indicators of sales staff workload, and promote the perfect landing of qualitative analysis requirements; Who has a higher billing rate? Who can order quickly? Who is more suitable for big orders? The characteristics of team members with excellent workflow are concise and clear; Analyze the sales data of sales staff in different stages, and grasp the development trend of specific changes of sales staff.
The crm customer management software of the English First Education and Training School provides an important reference for enrollment and establishes an important source, which is conducive to formulating preventive measures for enrollment publicity and planning according to specific conditions and further improving the enrollment success rate; Consider the expected effect of enrollment methods and create the most efficient enrollment methods; Improve the enrollment policy and expand the coverage of customer resources.
Register now for free experience: School English One Education Training crm Customer Management Software.
What can crm customer management software do?
What are the crm customer management software? As far as I know, there are several types of CRM:
1. Universal sales management tool, which mainly manages the attendance and log of sales staff, the entry and follow-up of business opportunities, and the corresponding contract management and payment management after being converted into customers;
2. Marketing CRM, mainly through various social networks or search engine data to obtain business opportunities;
3. Customer service CRM is mainly used to maintain customer relationship and develop secondary sales, even including call center and after-sales service.
4. Business-oriented CRM is mainly to solve the problem of how to help sales or customers develop business quickly after obtaining customers, which is a supplement between the above CRM and business systems, even business systems;
5. Member-managed CRM is mainly used to manage paying members, record some consumption records and do some member marketing activities at most. In fact, it is not CRM in the strict sense.
All the above contents will be collectively referred to as CRM. I will try my best to answer the following questions as far as I know:
General sales tools: There are many such products on the market, and I have used several well-known ones. Their functions are not bad, but their usability will be slightly different.
The most commonly used functions of this kind of products are attendance management, especially on-site management, logging and instant messaging tools, followed by business opportunity management, sales process management, contract management after being converted into customers, and contract payment management. Some sales tools also integrate many OA functions, including various applications, approvals, video conferences and so on. If the company has OA, try not to choose CRM tools with OA. If the company does not have OA, it can replace the basic OA function with such products. However, I want to remind you that the purer the function, the stronger the core function will be. Think about it, too. If all the functions are available, there may be a multi-line war, distracting the energy of core functions. The main problem faced by this kind of products in use is that they will become attendance punching tools, that is to say, only the attendance punching function is used, which satisfies the boss's "stalking" psychology. However, the sales process that should be carefully managed is difficult to use. If the sales management team really wants to use it, it needs to deeply understand the significance and practice of refined management through CRM, and can force the team to promote its use.
Marketing CRM: There are many such products in the market, and basically they get some sales leads through various channels, so the industry attributes will be stronger. I feel that it is obviously unscientific for you to ask a third-party company to help you get clues, because the third-party company knows the portrait of the target customer and the way to get it as well as its own company. Similarly, there are some data operation tools to monitor the business opportunity acquisition channels, which can analyze the customer acquisition efficiency and cost of various channels such as email, SMS, WeChat official account, SEM and so on. If you have a sense of data operation, you can try these products and find the best channel.
Customer service CRM: Many companies regard CRM as a customer service system, but it is not suitable. After-sales service generally includes online IM, call center and online work order, so the customer service system needs to have these capabilities, while the after-sales service function in CRM is generally simple, just mentioning some work orders and tracking the settlement progress, which is far from comprehensive customer service management. Therefore, the general practice is to establish or purchase a customer service system that is separate from online IM, call center and online work order processing, and connect with CRM system and even business system to better serve customers.
Business-oriented CRM: Business-oriented CRM generally has strong industry attributes. For example, the CRM of an advertising company may be advertising space reservation, and the CRM of an O2O enterprise may be the management of fast-selling goods or promotions. So we can see that some companies have dozens or even hundreds of teams developing and maintaining CRM, because these so-called CRM are essentially business systems.
Member-managed CRM: Member-managed CRM is more common in service industries, such as membership card management and member recharge consumption. Different industries have different industry solutions.