1. If the training course is not refundable, you should complain to the consumer association.

2. Students have the right to choose to give up their studies. The non-refundable fee agreed by the training institution in the contract belongs to "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.

3, the so-called consumer complaints, refers to the consumer's daily consumption needs to buy, use goods or accept services, consumer rights disputes with operators, so as to put forward written or oral objections, claims and demands to solve the problem.

4, consumer associations to accept consumer complaints, the implementation of regional jurisdiction, supplemented by the principle of level jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If foreign consumers complain about domestic operators, the complaint that the training course will not be refunded shall be handled by the county-level consumer association where the defendant is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.

Legal basis:

Article 3 of the Civil Procedure Law of People's Republic of China (PRC) The provisions of this Law shall apply to the people's courts in accepting civil lawsuits brought by citizens, legal persons, other organizations and their property relations and personal relations.

Derivative problem:

What should I pay attention to in advance payment?

1, check whether the enterprise name is consistent with the enterprise name marked in the publicity materials.

2. Sign a written agreement with the operator before consumption, and make detailed agreements on the performance time of rights and obligations of both parties and the liability for breach of contract. If it is agreed that in the case of relocation of business address, change of business premises and cancellation of enterprises, what criteria will be used to refund the payment?

3. Choose professional institutions with good reputation, strong technology, good service and long operating cycle to provide services.

4. Ask for payment notes after payment, and affix the official seal or financial seal consistent with the name of the business organization.

If there is any dispute, you can call the local industry and commerce department or the Consumer Council (Consumer Association) to make a complaint.

Due to the lack of legal provisions on prepaid consumption in China at present, when you choose prepaid consumption, you will also hand over the initiative to the merchants, so please be careful and keep the consumer service voucher before consumption.