Time flies, and in a blink of an eye, the internship life of more than one month is coming to an end. In the last summer vacation of my life, I had the honor to practice in Jieyang Branch of Guangdong Telecom. During this one-month internship, I contacted many people and things, got a preliminary understanding of the operation mode and daily business of the enterprise, and also tested myself and improved myself in social practice. Let me gain a lot.

This internship, I was assigned to the marketing department of Zhanlong Business Hall for internship study. First of all, we are familiar with the working environment, understand how colleagues in the office work, where they need to go, and how the whole marketing department works. Then, I learned about various services and tariffs of China Telecom, such as fixed-line telephone applications and broadband access network, Tianyi, my e-home, business pilot and other business brands. Finally, our main job is telemarketing, marketing our fixed-line telecom, Tianyi 3g and broadband service packages to customers by telephone. Through this internship, I am familiar with all kinds of business brands of our telecom, and I have learned a lot that schools can't learn. The following are some experiences and summaries of my internship.

First, the skills of telemarketing: In telemarketing, you can't call blindly, and you need certain skills. Before making a phone call, we should design questions in advance and design the introduction method of packages and services. The key is to show the value of our products. Then understand the basic situation of customers, find a breakthrough in marketing, and guide customers to pay attention to our business and products. In this way, we will have more topics and opportunities to talk with him, and the probability and proportion of the transaction will be greatly improved. Of course, as a salesperson, you should have a strong psychological quality and learn to regard "rejection" as the twin brother of "acceptance". In other words, behind every rejection, there must be another acceptance waiting for us. So keep the right attitude. Whenever a customer refuses, we should thank him, because he brings me one step closer to "accepting".

Second, do things seriously and responsibly, study hard and ask more questions. When I first came to the company, I was unfamiliar with many aspects because of my different majors, which required me to be serious and responsible and diligent. Because experience is very important, fortunately, our colleagues have rich practical experience, and they can patiently and systematically answer all kinds of questions we ask. By understanding the problem, we can deepen our understanding of the problem. At the same time, we also realize that the current IT situation is developing rapidly, and we should always learn new knowledge to enrich ourselves to meet the needs of society. For us newcomers, what is the most important thing to learn with an open mind.

Third, unite and cooperate and treat others sincerely. Through more than a month's contact, we learn from each other and communicate together, so that we can understand that we need to play the spirit of unity and cooperation not only in our studies, but also in our work in order to get twice the result with half the effort. And as long as I treat people sincerely and consult my companions humbly, they are also happy to communicate with me. He also taught me some skills, from which I deeply felt the importance of sincerity. In the company, I should not only learn how to do things, but also learn how to be a person. It is very important to correctly handle the relationship between colleagues, which will affect whether you can carry out your work. Narcissism doesn't mean you have personality. It is difficult to integrate into a large group if you are too lofty.

Thanks to China Telecom for giving me this valuable internship opportunity. This internship brought me not only a kind of social experience, but also a fortune in my life. During this period, I not only made good use of the professional knowledge I learned, but also learned the ways of interacting with people that I couldn't learn in school, which broadened my knowledge and enriched my experience, laid a good foundation for entering the society soon and increased my confidence in my new job.

Practical experience in telecommunications (2)

The summer vacation of junior year is particularly precious, not only because it is the last summer vacation of college life, but also because it is a rare opportunity to create capital for senior year employment! At the end of the semester, many people blew the horn of looking for internship opportunities. Opportunities are always reserved for those who are prepared. Many people write resumes and vote online in Shanghai. They have repeatedly heard that people around them have been interviewed by a company, and many of them have found internships. I think employment has started here.

Because my classmates gave me the information that China Telecom was recruiting summer interns, I had a strange relationship with Telecom. At first, I submitted my resume by chance, and then I was informed of the interview, which was very unexpected. The interview is going to Heyuan for an interview. I've been wondering whether I should go for an interview. When I left my dormitory for Heyuan that afternoon, I felt quite scared. What will be the first formal interview in my life? Later, I successfully passed the interview, during which I experienced a lot and made a few friends, which was an extra gain.

My official contact with telecommunications was in July 12. I was reported by the telecom company on this day. I was received by a director of the human resources department. Uncle Duan's kindness and approachability eliminated a trace of anxiety in my heart. Half an hour later, he took me to the marketing department of Telecom. After some introduction, I immediately went to work, and I was still dressed casually that day. Just arrived in a strange environment, familiar with everything here is the most important, business details need to learn slowly. An enthusiastic monitor showed me the environment and told me the general job requirements. I carefully kept them in mind and started the first day of internship. On the first day of internship, I met my colleagues and remembered the collocation of their names to facilitate my future work. Because when you first arrived, you didn't know a lot of things. Good communication and interpersonal relationships can make your work more smooth, which has been well proved in future work.

The next two or three days are the adaptation period, adapting to the working hours and atmosphere here. Because our work focuses on marketing services, we have the most contact with customers. Customers are the floorboard of a large group. As long as the customers or potential customers who are already enjoying telecom services are the people we want to contact, this group has various identities. So know what each customer's needs are. In the past three days, I have basically understood the needs of different customers and some marketing packages and marketing skills.

In my later work, I gradually found that most of our customers are middle-aged and elderly people, especially in the "peak season" of payment. Maintaining the order of the business hall has become a part of our work. Most people here are consciously queuing for payment, but the telecom uses the number queuing system (that is, when you walk into the business hall, there is a number picking machine at the door, and your payment number will be printed when you click it, and the system will serve in the order in which the payment number is generated. People here are used to queuing, but they are not used to such advanced things. Of course, habits can be changed and cultivated. The main reason for the poor effect is that the customers are mostly elderly people. Some people have poor eyesight and hearing, can't see the payment number clearly, and can't hear the voice of the calling system clearly. In the "peak season" of payment, the order at the scene is generally difficult to control and maintain, and the superior must pay according to the number-taking process. I think this.

In addition, our two interns are also responsible for consulting and telephone broadband fault registration, which allows us to contact many potential customers and understand the real needs of some customers. At the same time, we are also exposed to the inconvenience caused by the failure and their feelings, for which we are deeply dissatisfied with our customers. Adhering to the concept of "customer first, service with heart", we can't reveal any grievances. We know ourselves better and understand how you feel when your phone fault is reported 10. What kind of mood do you feel when your broadband can't get online? How do you feel after half a month has passed and no one has come to install the telephone? So the user's dissatisfaction is understandable. Of course, these are very rare cases and there are many objective factors, but telecommunications should still be brave enough to bear these responsibilities. What is even more difficult to understand is that the efficiency of service is still difficult to improve, which is a problem that needs to be considered.

All of the above are about the shortcomings in the work, and the so-called "deep love is responsibility"! I have always believed that loving and pursuing love does not necessarily mean blind praise. When a person or a group has problems and doesn't do well, blindly helping them cover up or even praise is not love. If you love it, you should make it better! Therefore, reform is quite necessary. In fact, it is not easy to truly achieve "customer first and dedicated service". It can be done in a day or a month, but a year? What about ten years? What about fifty years? If an enterprise wants to be in an invincible position forever, it must have a long-term strategic vision, dare to change its own shortcomings, and constantly innovate services and technologies.

During the nearly 40-day internship, I got a comprehensive understanding of some daily operations of telecom companies and accumulated some social experience, especially the experience of dealing with customers. Here, I really want to write down my real experience and share it with you. If I don't write well, people will criticize me a lot, which is also a summary of myself.

First, it is particularly important to be a person when you first enter the enterprise. Good communication is the first step to establish a harmonious and intimate colleague relationship. To this end, we should respect others and treat others sincerely. Knowing how to address others appropriately as soon as possible is the first step in communication. As I said above, I should try my best to do this one or two days before my internship. You must experience the mystery for yourself. When you can do this, you should communicate with your colleagues more and get to know each other, which will be of great help to your work. In a word, it is very important to deal with the relationship between colleagues, which will affect whether you can carry out your work and whether it is smooth.

Second: don't make any gestures. You may be a college student, and many of your colleagues may not have college degrees, at least not college students. But as an intern, you should put down your posture, don't be afraid of the light when you work, and be willing to do it even if you clean, which will make your colleagues look at you differently and naturally dare not despise you. As the saying goes, flexibility and patience will make them value you very much and think you are unusual. On the contrary, if you choose the light and fear the heavy, and refuse to do the dirty work and heavy work, naturally they will "look at each other differently", and the consequences are self-evident.

Third, study hard to ask questions and master the procedures and steps in the work as soon as possible. When I first came to work, I was not familiar with many aspects of my work. I don't know anything about the brand and function of Tianyi mobile phone and various packages. Besides, I have no pre-internship training. So I have to learn these things by myself, and I have to ask my colleagues if I don't understand them, because many services and packages used by some customers before were not introduced by documents. Only by consulting my colleagues can I master these contents quickly. He (she) will be happy to tell you one by one as long as you can consult with an open mind.

Fourth: straighten your mind and learn with an open mind. When you first arrive at the work unit, you often get impatient and want to show your talents. This is normal, but you should do things in a down-to-earth way. "Modesty is full of gains and losses", and modesty can often be recognized by others. In fact, I find that many things my colleagues do are worth learning. Be good at discovering the advantages of others and learn with an open mind, which will make you progress faster.

For state-owned enterprises such as telecommunications, I also want to talk about their understanding and hope. State-owned enterprises have a strong corporate culture, and they had a deep understanding when they talked about corporate culture a few years ago. Of course, it is not only when people talk about it, but also formed consciously or unconsciously in their own development process, so it is particularly dignified and profound. Everything has rules to follow and certain industry standards, which plays an important role in enhancing the competitiveness of enterprises. However, there are also shortcomings, or there is a lot of room for improvement, perhaps because it is located in a remote small mountain city. China Telecom's corporate culture can't be revealed to some extent, and its service level needs to be improved. As an information service operator, the failure to provide services will directly affect the further development of enterprises. For example, in the peak payment season, when elderly customers need to pay or handle business, they can open a love window or a green window to facilitate the elderly, so that many elderly people do not have to queue up for business. Many customers are middle-aged and elderly people. Therefore, marketers need to serve users patiently and meticulously, and must be clear, complete and correct when explaining the use of packages and fees, so as to avoid a lot of troubles after paying fees and eliminate users' misunderstanding of telecom tariffs. Therefore, having a good customer relationship is of great help to stabilize users, which is CRM (Customer Relationship Management) in the industry.

The internship brought me not only the above, but also many things that can't be described in words. This is a rare social experience and a great wealth in my life. During my college years, I learned a lot of theories, but I didn't know much about the needs of society, and I was quite ignorant about how to apply what I have learned. This internship gave me a real opportunity to get close to the society, just like opening a window and letting me see the real world outside. Here, I am very grateful to the telecom company, to the people who supported me, and to my colleagues who helped me: thank you!