1. Consumers should seek help from the industrial and commercial departments as soon as possible. Now there are many channels to receive their complaints, such as calling the complaint hotline of the industrial and commercial department 123 15 or the unified complaint hotline of food and drug 123 1.

Two. When reporting complaints, we should pay attention to the following issues:

It is necessary to report complaints in time. Consumers should report to the food and drug supervision department at the first time after the incident, so as to investigate and deal with it at the first time.

This is to reflect the event in detail. Provide detailed information as much as possible, including the name and address of the store, as well as specific illegal facts, so as to file a case for investigation in time.

Yes, the evidence should be complete. If the food has been eaten, relevant evidence should be collected as much as possible before the complaint, such as the packaging of the problem product, sales bills, etc. To verify the use of.

The Measures for the Administration of Food and Drug Complaints and Reports was deliberated and adopted at the executive meeting of China Food and Drug Administration on February 22, 20 15, and was promulgated by Order No.21of China Food and Drug Administration on October 22, 20 16. The Measures are divided into general provisions, acceptance, handling procedures, information management, supervision responsibilities and supplementary provisions, with a total of 6 chapters and 40 articles, and shall be implemented as of March 1 2065438.

Measures for the administration of food and drug complaints and reports

Chapter I General Provisions

Article 1 In order to standardize the management of food and drug complaints and reports, promote the social governance of food and drug safety, increase the punishment for food and drug violations, and ensure the public's health and life safety, according to the Food Safety Law of People's Republic of China (PRC) and its implementing regulations, the Drug Administration Law of People's Republic of China (PRC) and its implementing regulations, the Regulations on the Supervision and Administration of Medical Devices, the Regulations on the Supervision of Cosmetics Hygiene and other laws.

Article 2 Food and drug complaints and reports refer to citizens, legal persons or other organizations reporting to food and drug supervision and management departments at all levels that producers, operators and other units produce and operate food (including food additives) involving food safety, as well as research and development, production, management and use of drugs, medical devices and cosmetics involving product quality and safety.

Article 3 The management of food and drug complaints and reports shall follow the principles of unified leadership, territorial management, administration according to law and social co-governance.

Food and drug supervision and management departments at all levels shall strengthen the guidance and coordination of the management of food and drug complaints and reports, strengthen publicity, implement the reward system for reporting, and encourage and support the public to complain and report food and drug violations.

Article 4 The food and drug supervision and administration department of the State Council is in charge of the management of food and drug complaints and reports nationwide, and mainly performs the following duties:

(1) Formulating food and drug complaint management systems and policies and supervising their implementation;

(two) to investigate and deal with food and drug complaints and reports that have great influence throughout the country, and to release relevant information;

(3) Inform the state food and drug administration of complaints and reports;

(four) to coordinate and guide the specific work of the food and drug complaint reporting agencies at the same level.

Article 5 Local food and drug supervision and administration departments at all levels shall be in charge of the management of food and drug complaints and reports within their respective administrative areas, and mainly perform the following duties:

(a) according to these measures, formulate the food and drug complaint reporting management system and policies within their respective administrative areas and supervise their implementation;

(2) Investigating and handling food and drug complaints and reports within their respective administrative areas, and releasing relevant information;

(three) to inform and report the management of food and drug complaints and reports in the administrative area to the higher authorities;

(four) to coordinate and guide the specific work of the food and drug complaint reporting agencies at the same level.

Article 6 The petition agencies of the US Food and Drug Administration in the State Council shall be responsible for the specific work of the national food and drug petition management, and mainly perform the following duties:

(1) Accepting, transferring, forwarding, tracking, supervising and auditing food and drug complaints and reports directly accepted;

(two) to collect and summarize the national food and drug complaint information, and regularly publish the national food and drug complaint analysis report;

(3) Formulating working procedures, standards and norms for the management of food and drug complaints and reports, and providing operational guidance to local food and drug complaints and reports institutions at all levels;

(four) to undertake the publicity and training of the national food and drug complaint reporting management.

Article 7 The complaint reporting agencies of local food and drug supervision and administration departments at all levels shall be responsible for the specific work of the management of food and drug complaints and reports within their respective administrative areas, and mainly perform the following duties:

(1) Accepting, transferring, forwarding, tracking, supervising and auditing food and drug complaints and reports directly accepted;

(2) Transferring, transferring, tracking, supervising, reviewing and reporting the food and drug complaints and reports transferred from the superior;

(three) to provide business guidance to subordinate food and drug complaint reporting institutions;

(four) to collect, summarize and analyze the information of food and drug complaints and reports in this administrative region, and report to the food and drug complaints and reports institution at the next higher level on a regular basis as required;

(five) to undertake the publicity and training of food and drug complaints in this administrative region.

Article 8 The food and drug supervision and administration departments at all levels shall unblock the complaint reporting channels such as "1233 1", establish and improve the comprehensive complaint reporting information management system, and realize the interconnection of food and drug complaint reporting information throughout the country.

Article 9 The food and drug supervision and administration departments at all levels shall investigate and handle the complaints and reports accepted in accordance with relevant laws and regulations, and feed back the results to the complainants to solve and respond to public demands in a timely manner.

1, you can negotiate directly with the merchant.

2. You can also seek the help of the Consumer Rights Association.

3. Complaints about supermarkets can be reported to the industrial and commercial or food and drug supervision departments.

4. sue the supermarket in court. According to your situation, I suggest you keep the relevant evidence, complain and report the supermarket, and sue the supermarket in court.

Legal basis:

Article 148 of the Food Safety Law of People's Republic of China (PRC) * * * Consumers who eat food that does not meet the food safety standards may claim compensation from the operators or producers. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation. In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers can demand compensation from the producers and operators for losses that are ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.

Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.