Only serve customers worth tens of millions.
My name is Cao. He used to be the concierge manager of Beijing Kerry Center Hotel and the chief representative of China Golden Key Association in North China. In fact, all six of us have 10 years of hotel work experience. Generally speaking, I want to learn more when I give up my hard-won job. In a sense, housekeeper is the promotion of hotel waiter, because the guests you face, the problems you encounter and the knowledge you need to master are different from your original occupation. Generally speaking, the customers faced by Golden Key are travelers, who leave after staying in the hotel for a few days, while the housekeepers are basically fixed. The Golden Key is responsible for the hotel, and the housekeeper only needs to be responsible for the customers. One more thing, everyone can enjoy the golden key service as long as they can enter the hotel, but not everyone can enjoy the butler service. After all, there will not be too many multimillionaires and billionaires. Finally, as a housekeeper, you must have some knowledge of property management. Because our work scope includes two parts, the most basic part is property management, including water, electricity, gas and other services to ensure normal life, followed by butler service, that is, to meet all reasonable and legal requirements put forward by guests.
Can have heart-to-heart communication with guests.
As a housekeeper, you must meet all the requirements put forward by customers. We are absolutely not allowed to say "no" to customers. To some extent, we only need to be responsible for our customers, so we work 70 to 80 hours a week and can't sleep for a few hours every day, but we must concentrate on facing our customers, accompany them back to their rooms from morning till night, and help them clean their rooms and tidy up their bedding before work. Completely in a 24-hour standby state. For example, I'm off duty, but the guests have a reception in the evening. 1 1 Call me on my mobile phone and let us come. Then we will appear in front of the guests in suits and ties, help them organize the reception and greet other guests. Our work is a kind of advanced enjoyment for our guests. Although sometimes all we do is serve dishes and pour wine, this kind of service is relatively more mature than other ordinary waiters because of our status, which has a lot to do with our age, experience and knowledge reserve. We can learn more or less about what the guests mentioned, so that when we communicate, we will feel that everyone is at the same level and feel very close. For example, sometimes, when a guest is in a bad mood, he will think of us and talk to us because he thinks you can understand what he says. This is a mature service.
It is difficult for Chinese housekeepers to enter the private lives of guests.
In Holland, we learned how to dress, how to match clothes, how to create an image and so on. We spent a long time learning the process of setting tables and chairs. The distance between the tables and chairs should be measured with a ruler, and the plates and knives and forks should be quite bright. Even the wax placed at the four corners of the table should be specified and the length should be exactly the same.
It is in such small and trivial details that we know the true meaning of the profession of housekeeper. In fact, many of the skills we have learned will not be used after we come back for various reasons, but just like learning Qigong before learning martial arts, you want to be a real housekeeper. Even if you have no place to use these skills, you must have them.
Of course, there is still a certain gap between China and Europe. For example, in Europe, butlers generally provide services on a one-to-one basis, that is, a butler only serves one customer, while in China, with Qiao Lijing, each of us even has to provide services for more than 20 guests; In addition, it may be that the national conditions are different and the people of the two countries have different attitudes towards butlers. In Europe, the measure of a housekeeper's advanced level is to see how much he can arrange the private lives of guests, while in China, even if the butler's service is good, it is generally difficult to enter the private lives of guests. British housekeepers are responsible for the master's high-quality life. By contrast, what we manage is insignificant. However, there are many reasons for this gap. Apart from geographical differences, we serve different customer groups, and customers have different requirements for our services.
I hope to have a housekeeper in the future.
Relatively speaking, the development of housekeeper profession in China is slow and lagging behind. As far as Beijing is concerned, Qiao Lijing Apartment may have a decent housekeeper team at present, but due to the lack of employees, it is hard to say whether this kind of work can become a profession. Although we are engaged in this line of work, it is difficult for us to predict the future development prospect of this profession in China. What we can see is that in the United States and Europe, the demand for butlers is on the rise, because it is a sign and symbol of high-quality life after all, and it is really convenient to have a butler. My greatest wish now is to have a private housekeeper to take care of my daily life in the future.
Xinbao reporter Zhang Xiaojuan
China has an English housekeeper.