Work summary is not only a summary of achievements, but more importantly, it is to learn from experience, find out the rules and find out the wrong lessons, which can be improved in future work and avoid mistakes. The following is my personal summary of the work of the front desk staff, welcome to read!

Personally summarize the front desk staff's work model 1 all aspects of hotel work, daily chores, what is needed to do a good job in the hotel is patience and carefulness, insist on doing your own work and complete the task perfectly.

The past year has been full, busy and happy. On the occasion of this new year, in retrospect, in the almost five months since I came to our hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have been able to finish my work independently and never know anything about the reception work at the front desk of the hotel. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the training of front desk business knowledge. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

4. English at the front desk. Some English skills at the front desk are the basic requirements for each of our receptionist, so as to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Personal summary front desk staff Fan Wen 2 Time flies. In a blink of an eye, I have been working in the company for nearly a year. During my tenure, I learned a lot and realized many of my own shortcomings. The work of the past year is summarized as follows:

I. Self-understanding

The front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should be greeted politely and answered the phone kindly. They should be careful about their daily work, learn in their work and make progress in their study, which will benefit a lot.

Second, attendance work

During his tenure, he also served as the company's attendance spot check and statistics. When counting attendance, we should strictly implement the attendance system and don't practice favoritism and malpractice. Strictly maintain the rules and regulations formulated by the company.

Third, procurement management.

Do a good job in the warehousing and warehousing of office supplies, and put them in categories according to the types of office supplies to eliminate the messy situation in the warehouse. It not only improves the storage environment of office supplies, but also lays the foundation for subsequent inventory statistics. Keeping the warehouse clean and tidy has become a long-term basic work of warehouse management.

Fourth, there are shortcomings.

1. Because I just took over the work for less than a year, I don't know enough about many places and need to continue my efforts;

2. Not calm enough when dealing with emergency affairs;

3. When dealing with people, the attitude is not enthusiastic enough.

Verb (abbreviation of verb) summarizes itself.

There are many work problems this year. We should be good at finding problems, grasping them, solving them at the first time and improving our working ability. This also requires me to keep learning and improving. Strive to improve your own shortcomings in the next year and do your work better and more professionally!

Working face of intransitive verbs

1. Constantly strengthen learning, improve our understanding of our own work, innovate working methods, improve work efficiency, and better complete various tasks.

2. Continue to increase the knowledge of dealing with people and correct the past lack of composure when encountering emergency affairs.

3. Strictly supervise employees to go out for registration, and do a good job in the statistics of monthly attendance reports.

4. Do a good job in the management process of goods in and out of the warehouse to avoid the loss of funds.

5. Undertake other tasks temporarily assigned by superior leaders.

It has been more than two months since the front desk staff personally summarized Fan Wen 3 to Xinfu, and the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

Come here. Because I can't understand the front desk work well in the early stage, I always make mistakes in my work and always have many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during my stay in Xinfu. I can't work just to study, but also to create value for the company. Although I came to Xinfu Service Center on May 14, 20__, in order to further improve my quality and professional level, I made the following voluntary commitments:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "

5, do a good job in the registration of keys in and out of borrowing, do a good job in the establishment, update and management of information in the region, so that the registration is perfect, accurate and without omission.

6. Be proficient in the procedures of occupation and decoration, and do a good job of registration.

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

Personal summary of the work of the front desk staff: I have grown a lot since I worked at the front desk of the barber shop. As a receptionist, I can perform my duties well in the barber shop, and I can also seriously complete the tasks assigned by the barber shop manager. After all, I need to actively strive for any opportunity at work, which also means that the accumulation of any experience can improve my ability. Now let me briefly summarize my performance at the front desk of the barber shop.

Seriously receive customers who come to the barber shop and provide good service to each other. I know that every customer who comes to spend can accumulate a lot of contacts for himself, so I will actively explore and do a good job as a receptionist. Whenever customers come, I will actively promote the barber shop business to each other. I will listen carefully to customers' needs and treat others sincerely, which is what I need to do in my work to show our honest service. I have won the trust and understanding of many customers in a long time by serving customers with my heart and satisfying each other. In addition, in the barber shop business, I will try my best to meet the needs of customers, and I can also correctly understand my ability and give it back to the manager in time, that is, I can take the initiative to ask the manager for advice where my authority is not enough, and I can also carefully record the customer's suggestions to the barber shop and give them back to the manager.

It is very important to promote the business of barbershop, so that more customers can apply for membership in our store. It is very important to improve the profit of barber shop by applying for membership. Therefore, I will ask every customer who comes to the barber shop whether it is necessary to apply for membership, introduce the benefits of membership to each other, and try to get customers to apply for membership. Moreover, I can control the psychological needs of customers so as not to cause their disgust. In my opinion, excessive publicity will only disgust customers. Therefore, I attach great importance to marketing skills, so that customers will be willing to listen to their own explanations, and I will do the same in the process of applying for membership business.

Actively do a good job in cashier work and strive to improve work efficiency. Because the barber shop is small, I will also be a cashier, which also means that my duties are very important and I need to improve my work efficiency. So I will do a good job as a cashier and strengthen my understanding of my responsibilities, which will not only ensure the smooth completion of the cashier's work, but also improve my work efficiency. This effort is also to avoid customers getting bored while waiting. And I will also pay attention to the creation of the environment, so that customers can wait patiently, at least when they are busy, they can immerse themselves in our TV programs or music, and try their best to meet the needs of customers to charge their mobile phones or ask for wifi passwords.

I can do a good job at the front desk because I pay attention to all details, so I will try my best to do my job well and improve my service level in the future, hoping to bring more benefits to the barber shop in the future.

The personal summary of the front desk staff model essay 5 has worked for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the manager and manage the employees.

2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.

3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.

4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.