As shown in the picture on the right, the mature OA office system has a clear multi-layer structure, and the database layer, function layer and interface layer are separated, so IT can adapt to the existing IT environment of the enterprise to the maximum extent when it is implemented, and flexibly adjust each layer without affecting the overall application of OA office system.
In the process of project start-up and project implementation, keep smooth communication from all directions and angles, listen to customers' needs, get in touch with more knowledge and improve cooperation efficiency. Reaching more understanding with customers will only be beneficial to the cooperation between the two parties and the successful implementation of the project.
The application of collaborative OA office software in enterprises is a complex system engineering, because it not only involves software products, but also needs to standardize the business processes of various departments of enterprises; It involves not only software application, but also coordination and organization. It is essentially different from financial software or other small application software. Enterprises must systematically implement OA office software if they want to make good use of it. Its application effect in enterprises depends not only on the quality of software products, but also on the control of the implementation process. Because the successful application of enterprise management software is influenced by many links and factors, it is impossible to succeed without adequate preparation and careful planning in advance.
Not afraid of "trouble", avoid passive management, but actively manage, put it first and then collect it, and protect and promote the enthusiasm of grassroots employees. (The logic of passive management is that some applications may bring some troubles, so don't use them; The logic of active management is that even though some applications may bring some negative effects, we still need to use these functions for the development of information technology, the improvement of office efficiency and the improvement of the overall ability of the organization, but we just need more management. A wise person in charge will choose active management. Such as forums, instant messaging, video files, etc. To promote the application of OA from the interest.
With the continuous development of collaborative OA software, the role of OA implementation consultant has gradually changed from nanny implementation to mentor implementation. Tutor-type implementation consultant refers to the customer-oriented, overall grasp of the progress of the whole project, suppliers are more technical assistance, training and guidance to ensure the transfer of knowledge.
In this way, customers are experts in their own business. They ask basic management questions, arrange business process plans, and even collect and investigate all kinds of basic data to deepen their needs. They often make various operation management systems and project incentive systems by themselves in combination with their own management styles. The implementation consultant is more of a coach, giving methods, tools, technical training, guidance, answers to key questions and assistance. This type of implementation consultant can effectively realize the transfer of knowledge and ability, and subsequent customers can completely establish their own ability to adjust, change and manage OA office system, thus making the system active. After the acceptance of the project, the system can continue to deepen its application, thus extending the life cycle of the project.
Of course, the tutorial implementation management scheme is not only a methodology, but also has high requirements for the usability, manageability and maintainability of OA office system. Otherwise, with limited ability and time, it is difficult for ordinary users to quickly master the use and management of OA office system and fail to complete the project tasks on time, which has become the bottleneck and shortcoming of the whole project implementation.
In order to ensure the success of OA collaborative office system project implementation, the tutor-type implementation consultant can control the project from the following four aspects:
(1) Select the appropriate project personnel.
Enterprises should be guided to select project team members according to personnel quality, business ability and project scope, to ensure skilled personnel to participate in the project full-time and to ensure the support of senior management. Project personnel must be employees who strongly support the project and can work under certain pressure, otherwise the cost of internal communication and coordination will offset the success probability of some projects.
(2) Pay attention to customer training and assessment.
The training content should cover rules and regulations, propaganda of collaborative management concept, operation guidance of collaborative office system, etc. You can use popular text description, vivid PPT, intuitive screen video and other training materials to make training records and effect feedback documents to ensure the quality of training. At the same time, the written test and computer operation are used for assessment, and the assessment results are fed back to the project leader in time. At the training briefing, we can nominate and praise outstanding people instead of nominating and expounding unqualified situations to promote customers' learning enthusiasm.
(3) Quality inspection and timely correction.
Establish a phased customer work acceptance mechanism, track and correct regularly and irregularly, and ensure the quality of customer work. When making the project plan, we should set aside a few days of flexible time at the key points of the project to ensure the smooth progress of the work.
(4) Establish a reward and punishment system
For OA collaborative office system, many enterprise employees have different degrees of resistance. On the one hand, we can offset some resistance through training and publicity, on the other hand, we can establish a reasonable reward and punishment system to promote implementation. If sharing a knowledge can reward a certain amount of money and encourage some people to share knowledge, when all employees have this will, they can cancel the reward mechanism and adopt the punishment mechanism to punish employees who still do not use the collaborative office system.
It is precisely because of the role change of OA office system implementation consultant that the idea of collaborative management spreads among more government and enterprise personnel, which also promotes the development of OA office automation software to a great extent. At the same time, the development of collaborative management idea urges implementers to pay attention to the key and difficult points of project control in the process of role transformation. These two aspects complement each other and play their respective roles in integrating enterprise resources, improving government performance and enterprise efficiency.
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