In 2009, under the guidance of the Provincial Commission for Discipline Inspection and the directly affiliated departments, and under the correct leadership of the Party Committee of the municipal company, the discipline inspection and supervision work closely focused on the company's work, earnestly grasped the anti-corruption work, actively prevented business risks, and made positive contributions to promoting the scientific development of the company.
(a) earnestly do a good job in building a clean and honest government.
1, conveying and implementing the spirit of the provincial conference on discipline inspection and supervision. In order to implement the spirit of the provincial conference on discipline inspection and supervision, the report analyzes the new situation and many challenges faced by the current anti-corruption construction, and clearly points out that the main task of the current discipline inspection and supervision work is not only to fulfill the important task of anti-corruption party style construction, but also to shoulder the important tasks of internal control and compliance, anti-money laundering, key post inspection and sales supervision. "Strengthening management and preventing risks" has become an important topic of company management. The convening of this meeting highly unified the thoughts of all levels and departments on doing a good job in building a clean and honest government, building a clean government and preventing risks, and further enhanced the understanding of leaders at all levels on the importance of doing a good job in building a clean and honest government and preventing risks. It has laid a solid foundation for solidly and effectively carrying out the construction of party style and clean government, industry style and risk prevention throughout the year.
2, earnestly implement the quantitative assessment of party style and clean government construction. First, the Party Committee of the municipal company closely combined with the actual situation of the company system and formulated the "Implementation Plan for Quantitative Assessment of Party Style and Clean Government Construction" in a timely manner; The second is to sign a letter of responsibility. The secretary of the Party Committee of the company and the manager in charge of the department signed the responsibility book for risk prevention of the party's work style and clean government industry with the deputy general manager, department manager and members of the general manager's office respectively. The third is to hold a situation analysis meeting. This paper comprehensively analyzes the present situation and situation of building a clean and honest party style, affirms the work done by the Commission for Discipline Inspection, and points out the existing shortcomings. The fourth is to check and accept the work of building a clean government. The annual inspection and acceptance of three tasks, such as the quantitative responsibility system assessment of grassroots party style and clean government construction, was carried out.
(2) Do a solid job in the theme education activities to prevent business risks.
(3) Conscientiously supervise the effectiveness.
According to the arrangement of "Implementation Plan for Efficiency Monitoring of China Life Insurance Co., Ltd.", the efficiency monitoring work was carried out. The supervision contents include case execution and risk prevention, the implementation of special treatment to prevent fund-raising fraud cases, employment norms, and the handling of problems found during return visits.
The supervised unit can attach great importance to the efficiency supervision work, and has deployed and implemented the case prevention risk work and the special treatment work to prevent fund-raising fraud cases; There is no overstaffing and unauthorized increase of labor dispatch personnel in labor and employment; Violations in sales can be dealt with according to regulations. The efficiency monitoring team carefully sorted out the problems found in the inspection, analyzed the causes of the problems, put forward targeted rectification opinions, and issued rectification suggestions to the inspected companies. Through this performance monitoring, while completing the established tasks, it has also greatly promoted the refinement of all work links of the supervised units, enhanced the awareness of retaining work tracks and improved the level of legal compliance management.
(four) continue to do a good job in tackling the root cause and implement the source responsibility system.
The implementation of the root cause responsibility system was inspected and accepted. Generally speaking, all departments and institutions have implemented various regulations and measures well. However, there are also shortcomings and problems that need to be improved, which are mainly manifested as follows: First, the leaders of some units and departments pay insufficient attention to it and have deviations in understanding; Second, the archives are incomplete. According to the problems and deficiencies found in the inspection and acceptance, the inspection team put forward the requirements for rectification within a time limit on the spot in accordance with the provisions of the Interim Measures of the Municipal Company.
(5) Do a good job in case prevention.
In accordance with the requirements of the Interim Provisions of the Head Office on the Responsibility System for Case Prevention, at the beginning of the year, our company timely formulated the preventive measures and work objectives for case prevention in 2009, and put forward the work objectives for case prevention throughout the year; Second, strictly follow the regulations; The third is to hold a report meeting and a case situation analysis meeting on time; Fourth, the annual inspection of case prevention work in grass-roots companies was carried out.
(6) Do a good job in implementing the system.
First, the implementation of the party style and clean government talk system. The company's Commission for Discipline Inspection took the opportunity of holding the democratic life meeting of the Party Committee to issue notices twice to solicit employees' opinions and suggestions (three suggestions were obtained), and timely gave feedback to the Party Committee and carefully studied and implemented them; The third is to complete the debriefing and honest work of the party Committee members and middle-level cadres in our company system.
(7) Carefully deploy and do a good job in the construction of work style.
Last year, we mainly did the following work in the construction of professional ethics: First, we took the initiative to welcome the investigation work of the Provincial Professional Ethics Office and the Insurance Regulatory Bureau. At the beginning of the year, in view of the current situation of the lagging moral evaluation of the insurance industry, we carefully analyzed the reasons from both subjective and objective aspects, and made it clear that we should focus on the following tasks this year: First, we should continue to do a good job in the theme education, professional ethics education and exhibition industry education centered on "honesty first" and always unremittingly incorporate all kinds of education and training into the main content of the morning meeting; The second is to further strengthen the service consciousness, conscientiously implement the "first inquiry responsibility system", and strengthen the one-stop service of each teller to the customer's business needs, and take this as the main assessment index of tellers; Third, continue to increase penalties for daily management and general violations, and impose penalties in strict accordance with regulations; Second, the five service commitments were revised according to the actual situation and reported to the Municipal Ethics Office in a timely manner; Second, hold a symposium on professional ethics construction in time, and hire 15 important people from all walks of life as supervisors of the company's professional ethics construction to solicit opinions extensively; Third, pay close attention to the serious implementation of the prescribed actions; Seventh, strengthen supervision, rewards and punishments and public relations. In view of the decline of people's satisfaction and the notification requirements of provincial companies in the last six months, the Party Committee of our company attached great importance to it, and issued documents three times to put forward strict requirements and reward and punishment methods, and separately supervised the grassroots to strive for higher satisfaction.
(eight) to complete other specific work on time.
First, complete the work of soliciting opinions and suggestions on five rules and regulations, such as "Regulations on Handling Employees' Violation of Rules and Discipline" required by the provincial company on time. According to the requirements of the provincial company supervision department, timely issue 12 "five regulations" for comments and suggestions, and timely write a report for comments and suggestions to the provincial company; The second is to report the work report of discipline inspection and supervision letters and visits on a monthly basis; Third, according to the requirements of provincial companies, the work plan of "maintaining stability" of municipal companies was drafted in time, reported and issued for implementation. No unstable events occurred in the company in the last year; Fourth, the construction of the supervision team has been strengthened, and all seven party branches (companies) in the city system are equipped with part-time discipline inspectors.
Second, the sales supervision work was actively put in place.
The company's systematic sales supervision work closely focuses on the overall situation of promoting the sustained, healthy and stable development of the business, based on the long-term, pays close attention to basic management, strengthens the ability to control the sales behavior of insurance salesmen, and effectively controls and resolves the risk of violation.
(1) Organize and improve the construction of sales inspectors.
Faced with the current situation of high risk and weak prevention and control in grass-roots companies, our company re-selected grass-roots departments 1 1 inspectors at the beginning of the year, defined their job responsibilities, and cooperated with the sales inspectors of municipal companies to do a good job as sales inspectors in the whole jurisdiction. In order to further improve the quality and level of grass-roots sales inspectors, the information reporting system, the application and operation of the three systems and the relevant documents of the company are explained in a simple way, which helps inspectors to understand and be familiar with their daily work as soon as possible and make them work more standardized and orderly.
(2) Promote the implementation of work and effectively prevent risks.
In the situation of rapid business development, honest service is particularly important. Our company pays attention to adhering to legal and compliant operation, strengthens the professional ethics education of marketing personnel, effectively prevents and resolves the moral hazard of marketing teams, vigorously promotes the implementation of various control work, and strives to minimize the risks of marketing personnel.
1, formulate feasible punishment measures.
The first is the assessment of the unit. It is clear that the violations of sales staff found through the return visit will be scored one by one, and will be included in the annual performance appraisal indicators of the unit for assessment. The second is to punish the sales staff (bank agents, self-employed) in various channels for violations. For 1 1 kinds of common violations, such as signing the application form, signing the receipt, failing to go through the signing formalities after signing the application form, failing to pay the company fees in time, failing to pay the fees in time, etc., penalties are formulated. The third is the punishment of postal agency (group insurance group) business violations. It is stipulated that whoever violates the provisions of the postal agency (group insurance group) business and commits the above-mentioned violations shall be punished in accordance with the Regulations on Penalties for Violation of Sales Personnel in Various Channels (Bank Agents and Self-employed).
2. Deal with all kinds of violations in time.
Check and confirm the behaviors such as signing on behalf of customers and withholding premiums found in the customer service return visit every month, punish those who do violate the rules according to the regulations, and notify the illegal salesmen as appropriate. Do a good job in the operation and management of the risk early warning system for marketers, carefully analyze and deal with the problems existing in the abnormal operation or use of the system, trace back the suspicious problems found through the early warning data of the system in time, and eliminate potential risks.
3, do a good job of special inspection
There are two special inspections * * *, one is to check the business of the top ten salesmen in the first year of premium, and the other is to check and correct the illegal behavior of intermediate business. Through special inspection, the existing problems are rectified in time, and corresponding safeguard measures are formulated to effectively prevent risks.
4, to carry out the "integrity first" special activities.
Actively planned and deployed, and carried out a series of activities. First, make full use of the media to launch a propaganda offensive. Let customers and the public know more about the company's business philosophy and service consciousness of "standardized operation and honest service". The second is to pay close attention to quality education and put an end to violations. In view of the frequent violations in the exhibition industry, a special training was given to all sales staff in the marketing headquarters with the theme of "obeying rules, stressing morality and preventing risks". Professional ethics training has been given to sales staff and new employees, so that all employees can sell legally. The third is the implementation of the special inspection plan. In order to better carry out the "integrity first" theme education activities, an inspection team led by the Ministry of Supervision, consisting of the Personal Insurance Sales Department and Counter A, was set up to promptly urge the rectification of the problems found in the self-inspection, strengthen the education and training of marketers, create a good atmosphere of honesty and trustworthiness, and standardize the exhibition industry behavior. The fourth is to organize integrity and compliance inspection. Fifth, do a good job in "9. 16 Integrity Compliance Day" activities. September 16 is the first integrity compliance day of China Life, which makes everyone feel intimate and affordable, and feels that the integrity service of China Life is at hand.
(3) Strengthen professional ethics education and promote business development.
In the current fierce competition in the life insurance market, how to promote the rapid and good development of business depends on having a sales team with high quality, good reputation and strong exhibition ability. Strengthening the integrity construction of the whole sales team and improving the overall quality of the team have become the key to ensure the healthy and stable development of the business. In line with the purpose of putting prevention first, improving the quality of the team and further enhancing the competitiveness of sales channels, the supervision department actively organizes the education of professional ethics and integrity of marketing personnel. In particular, the "honesty first" activity was carried out, and the daily education of marketers was taken as the basic work, which was implemented, implemented, tracked and checked. Through the above-mentioned meticulous work and educational activities, the ideological understanding of salespeople has been improved, and the importance of honest exhibition industry has been fully realized, which has effectively curbed the illegal acts and major cases of salespeople from the source. Over the past year, our company's sales supervision work won the third place in the annual performance appraisal of provincial companies.
Comrades, in the past year, under the correct leadership of the Disciplinary Committee of the superior company and the Party Committee of the municipal company, and with the joint efforts of all supervisors, department heads and agency heads, the company has made certain achievements in anti-corruption, moral construction and sales supervision, and made new breakthroughs. While affirming the achievements, we should also clearly recognize the problems existing in the current work. First, the importance should be further strengthened. Judging from the various inspections last year, the main reason for the problem is the lack of understanding of the importance of supervision, internal control and other management work, and there are ideas that emphasize development over compliance, speed over risk, efficiency over safety, scale over quality. Second, the implementation of the operating system is not strong. At present, under the strong supervision, many on-site inspections, strict accountability and severe economic penalties, violations at the leadership and management levels are not common, but most of them occur at the operational level. Some people are tired of coping with daily work, lack the initiative and enthusiasm of learning and training, and don't know much about the requirements of relevant systems, which leads to weak system execution. Third, individual units ignore the illegal behavior of marketing personnel. Sales supervision has been carried out for many years, but some units ignore the illegal behavior of marketers, are vague about the mission and positioning of sales supervision, and even do not understand or support sales supervision, believing that sales supervision hinders business development. Small problems will lead to big mistakes if they are not corrected. Liu Xiaoman's fund-raising fraud case in Chenzhou, Hunan Province, should always sound the alarm bell for us. Fourth, it can't meet the company's risk management needs. The level of risk prevention and control is essentially a test and reflection of the company's management ability, business development and basic management. With more and more strict supervision, our managers should be more and more risk-conscious, but some companies and comrades are used to focusing on dealing with various inspections and audits to prevent business risks, without taking the company's work in process management and system construction as the internal needs of company management. In this way, our work may meet the compliance requirements on the surface, but it cannot meet the needs of the company's internal risk management. Fifth, we must continue to work hard on the construction of work style.
Part II: Main Work of 20 10
I. Discipline inspection and supervision work
The guiding ideology of systematic discipline inspection and supervision work is: guided by Deng Xiaoping Theory and Theory of Three Represents, guided by Scientific Outlook on Development, thoroughly implement the spirit of the Fourth Plenary Session of the Seventeenth Central Committee of the Communist Party of China, obey the work arrangements of the Central Commission for Discipline Inspection and the superior party committees and discipline inspection commissions, focus on the company's central work, adhere to the principle of treating both the symptoms and root causes, comprehensively managing, punishing and preventing simultaneously, and paying attention to prevention, effectively perform the dual functions of fighting corruption and promoting honesty and preventing risks, and provide a strong guarantee for the company's reform and development.
The main tasks of systematic discipline inspection and supervision are:
(a) combined with the actual system, in-depth performance monitoring.
This year's efficiency supervision should pay more attention to the actual operation and management of enterprises, identify hot and difficult issues, and further push the efficiency supervision work deeper. The necessary items determined by the company system this year are: upgrading the document seal management system and managing the operation right. In addition to completing the mandatory inspection items formulated by the superior company, the municipal company will also formulate other monitoring items according to the actual operation and management of the system. Formulate the implementation plan of efficiency supervision, and the joint inspection team composed of various departments will carry out efficiency supervision, issue supervision suggestions to the supervised units and relevant functional departments, urge rectification, and effectively promote the implementation of the work.
(2) Pay close attention to honesty and promote the construction of anti-corruption.
The Commission for Discipline Inspection of the Municipal Company should further improve the leadership system and working mechanism, actively assist the Party Committee to conscientiously implement the responsibility system for building a clean and honest party style and the implementation plan of the company's systematic punishment and prevention system, actively advocate a good style of honesty and diligence, promote leading cadres' honest practice, and promote the construction of anti-corruption.
1, strictly implement the responsibility system for building a clean and honest government.
The first is to sign a letter of responsibility for building a clean and honest government. This year, according to last year's model, the municipal company will sign letters of responsibility with the secretary of the municipal party Committee, the general manager in charge and the managers of various departments, and at the same time, the general manager in charge will sign letters of responsibility with the managers of relevant departments at three levels. On the one hand, it is necessary to be a "top leader" and implement "one post and two responsibilities", on the other hand, it is necessary to decompose the responsibilities of leaders in charge and various business channels to form a complete responsibility system. The second is to strengthen the quantitative assessment of the responsibility system for building a clean and honest government. The municipal company will carry out quantitative assessment on some branches alone or in combination with other work.
2, earnestly implement the supervision and inspection mechanism.
First, improve and implement the reporting system for leading cadres. In order to strengthen the management and supervision of leading cadres, the company system will study and formulate the reporting system of leading cadres' personal related matters, clarify the reporting content and reporting time limit, and form a supervision mechanism combining special reports with daily reports; The Commission for Discipline Inspection of the Municipal Company will earnestly implement the reporting system, focusing on the implementation of the reporting system by members of the leading bodies at the city and county levels. Once it is found that it is concealed or falsified, it will be dealt with seriously. The second is to do a good job in the supervision of "three majors and one big one". The Commission for Discipline Inspection of the Municipal Company shall strictly implement the Opinions on Implementing the Supervision and Inspection of Democratic Centralism, the Measures for the Supervision of Centralized Procurement and the relevant provisions on the selection and appointment of leading cadres, and strengthen the supervision of "three majors and one big", that is, major decisions, the appointment and removal of important cadres, major project arrangements and the use of large amounts of funds. Third, do a good job in the supervision of leading cadres' salary management and job consumption. This year, the system-wide salary management supervision and inspection focuses on the members of the county-level team. On the basis of the provincial company inspection plan, the municipal company has formulated our company inspection plan and deployed this work. At the same time, this year, according to the arrangement of provincial companies, the municipal company will continue to carry out the self-inspection work of leading cadres' job consumption in the system.
(3) Strengthen accountability and do a good job in case letters and visits.
1, resolutely investigate and deal with disciplinary cases.
The focus of this year's case investigation is: withholding and remitting fees, misappropriating insurance premiums and other institutional violations. First, it is necessary to increase the direct investigation and supervision of cases by municipal companies; Second, we must seriously handle the case procedures and discipline; The third is to adhere to the case analysis system and notification system. For all cases, it is necessary to "double report on one case", that is, when a case occurs, it is necessary to have a case investigation report at the end of the case, and to write case analysis materials, analyze the causes of the case, and come up with rectification measures and risk prevention countermeasures. At the same time, it is necessary to increase the intensity of case notification and give full play to the educational warning role of investigating cases.
2. Continuously improve the quality of letters and visits.
External supervision departments and superiors should focus on checking the results, leadership instructions, real-name reports and specific letters and visits that reflect the clues. Attach importance to and give play to the role of letters and visits as the main channel for case clue discovery, and resolutely file a case for violations of discipline and discipline; For general problems, we should also warn and remind them through admonishing conversations and reminding conversations. All departments should attach importance to and strengthen the management of daily letters and visits, and report serious violations to the municipal company in a timely manner according to regulations.
3. Comprehensively strengthen accountability.
On the one hand, improve the accountability system. According to the requirements of the accountability system of the CIRC and the Commission for Discipline Inspection of the Group Company, the head office revised the Interim Provisions on Handling Disciplinary Violations of Employees in the Company System this year, and will also formulate management accountability systems such as employee cases, salesman cases, document management, seal management and administrative punishment, and organize relevant departments to study and establish budget management accountability systems. On the other hand, strict accountability. After the accountability system of the head office is issued, companies at all levels of the system should study and implement it and strictly implement the accountability system. All inspections carried out by the organization should be included in the accountability scope, scored item by item and punished item by item according to the specified requirements, and recorded in the file, which should be coordinated with the investigation of case responsibility to form a set of strict and coherent accountability mechanism.
(D) Strengthen the risk awareness education of grass-roots managers
Grass-roots departments are the front line of business management and control, and they are also areas where risks are concentrated. Therefore, it is necessary to strengthen the risk management awareness of the first responsible person of grass-roots companies. This year, our company will focus on leading cadres at all levels and employees in key positions, organize case warning education, focus on selected cases and the accountability system of China Insurance Regulatory Commission, group companies and companies, and focus on legal compliance management, anti-corruption education and risk knowledge training for grassroots managers, laying an ideological foundation for the healthy development of grassroots companies.
2. Carry out regular ideological education.
The Commission for Discipline Inspection will focus on promoting the regularization and institutionalization of ideological education. First, continue to incorporate honesty and self-discipline education and legal compliance education into the training content of managers in grass-roots companies. Second, the educational content of honest management will be fully infiltrated into all kinds of training at all levels, and ideological education will be organically combined with professional training to truly form a long-term mechanism of ideological education and effectively sound the alarm.
(five) pay attention to the source of governance, the implementation of the responsibility system.
Implementing the root cause responsibility system is an important starting point for the company's system risk management and control. The eight aspects of determining the responsibility system include three core links of risk management and control: people, money and things. All departments should pay close attention to the supervision of key personnel, key positions and key risks in front-line sales and back-office management in accordance with the requirements of the Interim Measures for Responsibility System for Treating both the symptoms and the root causes. The municipal company will check the implementation of the root cause responsibility system by functional departments and conduct spot checks on companies in various departments. For cases within the scope of responsibility, if it is found that the responsibility content has not been implemented, the management responsibilities of relevant departments and personnel will be seriously investigated in accordance with the relevant regulations of the company.
(6) Pay attention to key links and strengthen the governance of commercial bribery.
This year, both the Central Committee and the China Insurance Regulatory Commission have made arrangements and requirements for controlling commercial bribery, and the China Insurance Regulatory Commission will also focus on strengthening the supervision of intermediary business. All departments and units should continue to sort out the links that are prone to unfair trade and derivative commercial bribery risks in accordance with the deployment of superiors and their own reality, and take effective measures to solve outstanding problems. The municipal company will check the governance of commercial bribery in various departments in combination with other work.
(7) Do a good job in building professional ethics and further improve people's satisfaction.
Professional ethics work and prevention of business risks complement each other. Solving the problems such as misleading sales and difficult claims, which are strongly reflected by customers, and strengthening risk management and control are conducive to maintaining industry stability, promoting social harmony, creating a good environment for the development of the insurance industry, and then promoting the construction of professional ethics to a new level.
At the discipline inspection and supervision meeting of the group company, Comrade Chen Xinquan, secretary of the Discipline Inspection Commission of the China Insurance Regulatory Commission, put forward the requirement that "the construction of professional ethics must be at the forefront of the industry" for China Life Insurance System. This year, we will continue to attach great importance to and do a good job in the construction of work style, effectively improve the satisfaction of the masses, and strive to be the industry leader in democratic appraisal. All departments and units should firmly grasp the links of "service", "claim settlement", "collection on behalf of payment" and "key investigation", start from the basics and details, effectively improve service quality and realize standardized and standardized service level. On the one hand, the municipal company intensified the inspection, went deep into the grass-roots units for inspection in the form of unannounced visits, and reported the problems found in the city; On the other hand, increase rewards and punishments, and link the results of democratic appraisal with the performance of team members.
Second, the task of the sales inspector
The guiding ideology of sales supervision work is: study and practice Scientific Outlook on Development thoroughly, conscientiously implement the decision-making arrangements of the National Insurance Work Conference, the China Life Work Conference and the Sales Supervision Work Conference of the Head Office, take improving the professional quality of the team as the core, promote standardization construction as the basis, and implement scientific management and control measures as the guarantee to solidly promote various key tasks. Strive to consolidate the foundation of risk management and control, improve the ability of risk management and control, and provide guarantee for the scientific development of the company.
(1) Fully understand and attach great importance to the work of sales inspectors.
At present, the sales risks of various channels are increasingly severe, and sales disputes are increasing. This year, the provincial company formally established the sales supervision department, which strengthened the control of sales risks, which also put forward higher requirements for city and county institutions. But on the one hand, our current situation is that the inspector team is weak. At present, every department is basically equipped with part-time inspectors, but they all spend a small part of their time doing patrol work, which can't guarantee enough time and energy and can't adapt to the current situation that the focus of patrol work is at the grassroots level. On the other hand, the management has not paid enough attention to it. In some branches, leaders don't attach importance to it, don't support it, and salespeople don't understand it and don't cooperate, which has caused a certain fear of difficulties for the sales inspector team to carry out their work. The punishment is soft, and late reporting occurs from time to time. To this end, the municipal company requires all departments to readjust the division of labor of inspectors, ensure that there is enough time to carry out return visits and face-to-face inspections, and have the energy to seriously analyze potential risks in sales activities, so that possible risks can be effectively controlled.
(two) honesty, vigorously carry out the "honesty first" education activities.
This year, our company will continue to carry out the third "Integrity First" activity according to the arrangement of provincial companies. The activities focused on the authenticity of customer information, interception and misappropriation of insurance premiums and other illegal activities, and paid special attention to the implementation of the integrity course in the standard course of newcomer integrity training and promotion training, so as to ensure that all aspects of the activities remained unchanged and achieved practical results. At the same time, we will continue to do a good job in the special activity of "Integrity Compliance Day" on September 16, guide the sales staff to transform the concept of integrity into the code of conduct for daily exhibition industry, and strive to provide better, faster and more convenient insurance services for our customers.
(3) Take measures to effectively improve the professional level of sales inspectors.
First, this year, the provincial company will hold training courses for sales inspectors in prefecture-level branches and county-level branches, inheriting the training courses of the head office and improving the professional skills of sales inspectors. The municipal company should also specially organize the training of sales inspectors within its jurisdiction to improve the professional level of sales inspectors, so that sales inspectors can master the necessary knowledge of life insurance business, economy, finance, accounting and law, and be familiar with regulatory rules, management control and business processes. The second is to establish a professional qualification certification system for sales inspectors and implement a system of holding certificates for sales inspectors. The third is to further improve the assessment mechanism of sales supervision, incorporate the sales risk management and control of various departments into the company's annual performance appraisal, and comprehensively evaluate the sales supervision around whether the information is submitted in time, whether the risk warning is complete, and whether the case is handled properly.
(4) Highlight key points and carry out in-depth special inspections on illegal activities in intermediary business.
First, follow up and implement the self-examination, self-correction and rectification of intermediate business in 2009, and further improve the risk management and control system of intermediate business; The second is to implement the requirements of the China Insurance Regulatory Commission on the special treatment of illegal activities in intermediary business and carry out special inspections within the system; Third, focus on key risks, and conduct targeted inspections on risks such as termination of personnel risk investigation, new risks after non-cash payment, and authenticity of customer information.
(V) Strengthen supervision and vigorously promote the application of sales risk control measures.
Give full play to the supporting role of informatization in the construction of sales risk system, and vigorously strengthen the popularization and application of sales risk management and control means. The first is to implement the application of risk early warning system. The risk early warning system is a powerful firewall for our company to guard against all kinds of risks in the personal agent exhibition industry. Further strengthen the supervision and tracking of early warning work of various departments, and regularly report the operation of the system. The second is to comprehensively promote the credit evaluation system. The system will be fully promoted in the whole system in the second quarter of this year, and all departments and units should make preparations.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.