Text/Dong Peng We often make mistakes. Please see the following reasons: 1. Our negligence caused loopholes in our work. 2. Did you get the customer information and documents wrong? A colleague is going on a business trip, probably because of your mistake. At present, both colleagues and you are dealing with the problem repeatedly. This happened before nine o'clock. 6. Make mistakes due to logical mistakes. 7. Knowledge defects and mistakes. 8. Make mistakes due to insufficient work inspection. 9, don't know the goals and requirements of the work and make mistakes. 10, thinking inertia. Things have changed, but thinking has not changed, that is, experience has bound thinking and made mistakes. (1) Reasons for making mistakes Due to our subjective or objective reasons, there is no reason for us to shirk this responsibility and reduce the mistakes that have occurred to the lowest level to ensure that we will not make the same mistakes again. The most valuable mistake: learning from the past, learning from the past. Correcting mistakes is not the ultimate goal. The ultimate goal is not to repeat the same mistakes when it is critical. Errors are mostly related to subjective factors, due to their own defects, or mentality, or personality, or thinking, or methods, or ideas, or cognitive level, or quality. When we observe and think about problems, we will have historical thinking inertia, limited knowledge and vision, emotional participation, personal participation, and emotional fluctuations on the spot. People always don't want to go to work for a while and are lazy to think. Plus what worries them, it's easy to make mistakes and do things without thinking. Unconsciously, this will lead to the same mistake at a low level. We should control it well, and don't let other things affect our mood, etc., which will greatly reduce our "realism" and thus "lay the foundation" for the breeding of mistakes. As long as we start from ourselves, we will be able to minimize our mistakes. We should understand that mistakes can be eliminated and eliminated, and we have every reason to believe that we can find effective ways to eliminate and eliminate mistakes. Carelessness is the most common mistake a person makes, and carelessness is the most forgivable mistake a person can make. However, the most dangerous mistake a person makes is carelessness. The most unforgivable mistake is to make the same mistake, which is the most desperate thing. The most unforgivable mistake is to cover up the previous mistakes with later mistakes and discredit them. The mistakes are getting more and more serious, the mistakes are getting more and more outrageous, and the mistakes are getting out of hand! Each of us will make different mistakes in our life, but because of this, we will grow and mature. We learn from mistakes, we make progress in learning and improve in learning. We should learn to face up to our mistakes, not to escape. However, there are many ways to bear the mistakes. We are often blindfolded by reality and often make ourselves make mistakes again and again. We will make mistakes and the result will be a mess. We thought it was punishment, but we didn't know that what really punished us was the continuation of mistakes! There are three happiness strategies in life. First, don't punish yourself for your mistakes. Second, don't punish yourself with other people's mistakes; Third, don't punish others for your own mistakes. At work, there is often a saying: "People are not sages, to err is human. It would be great if it could be changed. " This shows that people will make mistakes, and if they make mistakes, they will find the steps. Thinking in this way will form a kind of thinking over time. Thinking determines people's behavior and behavior forms habits. Because we are forgiving ourselves, or afraid to face up to our mistakes, this may lead to the expansion of our mistakes, guide us to disdain our own mistakes, support others, and fall into a vicious circle, thus leading to greater mistakes. Once you make a mistake, you lose it. Once you make a mistake, you are wrong. The words of our ancestors are right. Everything is measured. Rigid thinking-is what was done right in the past done right now? "Allow people to make mistakes, but don't make the same mistakes." Many people think that being able to realize this is great wisdom and great wisdom. Indeed, this is an improvement in understanding. But it's not perfect. Some mistakes cannot be made at all, not once. Can pharmacists be allowed to mix the wrong drugs many times? There is also a general understanding that it is ok to make mistakes, but you must learn from them. This is also intolerable. If a nurse kills a patient with the wrong injection and then learns from her mistakes, it will not help the dead patient. In fact, mistakes will happen, and so will the most perfect management. However, it is dangerous to think that mistakes should be allowed and take pride in it as an advanced management. Never make mistakes, this is the creed we should follow in management, and as a principle, this is the basis of our actions. When I made a mistake, my friend said, just be careful in the future. But I think it's not that simple to be careful. There should be ways and skills to avoid making mistakes. Therefore, the concept of allowing mistakes at work should be changed, and it is time to change. In normal work, we should follow the rules. Don't try to play by the rules when the leader comes. If you can't do it well at ordinary times, don't expect to do it well at critical times. For fear of making mistakes, some departments are hesitant and afraid to do anything, which leads to mediocrity. Such a department is morbid, so don't pay too much attention to it. There are many reasons for this situation in these departments, one of which is that there are serious mistakes in management, and the key is that mistakes cannot be treated correctly. However, the solution to the problem is not to suddenly advocate the concept of allowing mistakes. Do things in a comprehensive way, think thoroughly about problems, think clearly about logic, and think more about how to prevent mistakes and mistakes in work. After thinking like this, our work will become easy and easy. Because you thought it was wrong, when you do it unconsciously, your thinking system will have the right thinking to correct you, which should be explained from cognitive psychology. Good theories belong to others, too. We should constantly sum up experience and learn lessons, sum up in practice, explore ahead of time, and we will definitely find an operating system that suits us, and then use it consciously, so that practice makes perfect and reduce and avoid mistakes. To sum up, objectively speaking, there is a certain standard for the right or wrong of things, and this standard is established. It is wrong to fail to meet the standards or pass them. Subjectively speaking, there are some differences in personal understanding of the above standards. When someone points out mistakes, individuals will further re-understand the above standards. Second, how to reduce the occurrence of mistakes The probability of human errors increases with the complexity of things. Since the industrial revolution, people have been making constant efforts to improve work efficiency. Behind the efficiency, another important change is taking place, that is, the number of mistakes is decreasing. So what I want to say is that what can be automated must be automated, so that people with advanced intelligence can concentrate on doing more important things, things will become simpler and the probability of making mistakes will be reduced. Deng Xiaoping said: "As long as a person does his job, there is nothing that does not make mistakes." ! Mao Zedong said that as long as one does his job, there is no one who doesn't make mistakes. Therefore, if conditions permit, an interlocking program can be established in the work, that is, the occurrence of an error can be discovered by another person, and the error will not last, so that the probability of human error can be reduced to more than 25% controlled by a single person. People can't predict the future and the results are unpredictable, which makes us always make mistakes. Mistakes have become a part of life, always with us, and constitute our life. As long as life goes on and consciousness exists, mistakes are inevitable. However, if we can analyze the root causes of mistakes, we will be more sober, perhaps make more rational judgments, make new choices, and a new life will begin. The mistakes hidden behind the incident may be hidden forever and will never appear again. Mistakes are obvious, so guard against invisibility. When we find mistakes, we should not make things explicit or make things regular, so that we can constantly sum up, establish a set of error correction mechanism, sum up the rules, and prevent such mistakes from happening when we repeat our work in the future, which will bring economic losses to the company. Third, we have learned from our mistakes. What does this mean? That means you don't have a comprehensive understanding of the problem. Employees often make mistakes at work. How should we face them? The most common method used by enterprises is to pursue the responsibility first and then impose a fine, but the effect is not obvious. I think the employee's mistakes have a lot to do with the immediate superior, mainly because the immediate superior made some management mistakes, such as the superior's unclear explanation, unclear information transmission, the superior's failure to predict the consequences of the incident, or the superior deliberately made the subordinate fall guy after knowing the result, and so on. Employees' mistakes are also closely related to employees' emotions, so when doing management, we should have an insight into employees' emotions and communicate more. Secondly, the imperfect management system or the welfare treatment with enterprises is also a major reason that affects employees' mistakes, so enterprises can't lose details when they are big. Making a mistake is paying tuition', which is the most common saying of China people; Making mistakes is allowed (welcome), and making the same mistakes is not allowed. This is our inherent concept in China. Because we often make mistakes in our work, causing huge losses; This huge loss is called' paying tuition'. No one can say whether this kind of tuition is worth it; Performing duties means' doing the right thing'; What is incorrect is the blasphemy of duty. When we implement the ISO9000 standard, we usually say a word; In the specified time and in the right way; Do the right thing. This is the core of implementing ISO9000 standard and the gap between China culture and international management norms. Our people are used to experience and personal subjectivity, while management emphasizes standardization; Doing the right thing is like a rudder on a ship, and doing the right thing is equivalent to a sail on a ship; Is the target within a specified time. The rudder can control the forward direction of the ship, and the sail is the forward speed; However, without the cooperation of rudder and sail, the ultimate goal cannot be achieved. When we use the principles of management to analyze, we will find that doing things in the right way is a matter of efficiency, but doing the right thing is a matter of principle; And time is the highest efficiency standard. For example, what route do we take and when is the most efficient; After this time, the correct method may not be correct; Incorrect methods are definitely inefficient. Therefore, the most important thing is to do the right thing; Secondly, within the specified time, and finally, do things in the right way. In other words, we can allow mistakes to be made in the right way; Because this is just an effect of efficiency. And if we make mistakes when doing the right thing, it is not only inefficient; And may be inefficient. Therefore, we are allowed to make mistakes in our work, which is an efficiency error; But we must not make directional mistakes. In our reality, an enterprise is often destroyed because of one person's mistake; Because he made a directional mistake. However, we should not think that directional mistakes are only made by decision makers; In fact, everyone has the responsibility not to make mistakes in every position; This is suitable for your position. After knowing that doing the right thing in every position is a direction; In order to achieve your work goals, you need to determine the relevant importance according to your job responsibilities; On this basis, determine the relevant work order and guarantee standards to achieve their respective Excellence and efficiency. The standardization of modern management is actually aimed at zero defects; Our idea in China is to allow us to make mistakes. To make matters worse, we are going further and further on the wrong road. Because we confuse innovative exploration with actual standardization responsibilities, this is obviously a mistake in our daily work; But to prevaricate with reasons of innovation and exploration. In the practice of implementing ISO9000 standard, we already know what innovation is. What is standardized management? These are two completely different definitions. Therefore, if we want to innovate, we must first ensure that we do the right thing; Then explore more correct innovations and ways of doing things within the specified time. If you don't insist on being right, innovation is nonsense; Adhering to correct standardization sounds easy, but it is not that simple to do. The problem is that this is not a "one-stop" special effect method; But a culture supported by ideas. Details determine the direction, ideas determine the habit; This is the gap between us. In the specified time and in the right way; Do the right thing, if so, can you still make mistakes at work? The answer is no, because international management has proved this; There is no mistake in performing your duties in this way. Similarly, our innovation is based on the correct premise; So innovation can't be an excuse to make mistakes. Our thoughts, thinking, our work goals, and our degree of responsibility; This is all in an era of radical change. (3) Conclusion 1. Don't rush it, step by step. Every small step must be made sure that there are no problems before moving on to the next step. In the past, in order to see the effect as soon as possible, I would choose to change some complex tasks into a simple task, and then continue to modify them into complex tasks after the effect is realized. This is actually an extremely inefficient working method, which means that the simple tasks originally written are completely invalid, and when I revise them, I may encounter new problems that I didn't consider before, and even cause everything to be redone. This will lead to "one careless move will lose the whole game." 2. When the logic is very complicated and difficult to handle, don't dwell too much on the local logic, but consider whether the original design is reasonable from the overall logic. So when thinking about problems, we should grasp the key points, don't dwell on details, and don't think aimlessly. 3. The spirit of doubting everything. Some existing implementations are not necessarily good implementations. Some ideas put forward by others are not necessarily the final solution. Don't force yourself to accept them just because you are afraid of not thinking clearly. The way of thinking: don't have a result first, then force yourself to find so-called reasons to convince yourself; But to analyze the problem itself and get the result. In our work, effectiveness is often more important than rationality. We don't have to be afraid of making mistakes, and we also realize that mistakes are often the beginning of success! But we must not make the same mistake again. Fear of making mistakes is the biggest mistake. Don't be afraid to make mistakes. Fear of making mistakes is the biggest mistake. "Dare to do is a good thing. What you lack now is only experience. " Lawrence said this to me shortly after I arrived at the company. Later, he said something to me: "Fear of making mistakes is the biggest mistake in itself." It reminds me of myself. Being afraid of making mistakes is actually putting yourself in a safe environment and unwilling to take risks. "If you make many mistakes, you'd better not do it or try to do it as little as possible." "Don't ask for merit, but ask for nothing." "It's better to do more than one thing." Conversations like this are concrete manifestations of making mistakes. Even these conversations have gradually evolved into the attitude of some people. As a result, you lose your spirit, creativity and activity. You are conservative and afraid to try new things. In fact, there is no one who never makes mistakes, and people who never make mistakes can't succeed. When we make mistakes, it is often a good opportunity for us to reflect and learn from ourselves. As the human resources director of a company said: We allow our subordinates to make mistakes. If someone becomes "strong" after making several mistakes, it is very valuable to the company. In a sense, making a mistake is paying the tuition you have to pay. Of course, don't be afraid to make mistakes. Doesn't mean you can make mistakes forever, and you shouldn't make the same mistakes. You are allowed to pay tuition, but you can't just pay tuition and not graduate. People are used to offering flowers and applauding to winners, but in many cases, how to treat losers often determines the success or failure of a team and an enterprise. In short, only by establishing a correct attitude can we handle the relationship between ourselves and mistakes, transcend the binary opposition between mistakes and correctness, do things and succeed. Even if there is a mistake, dare to bear it boldly and speak out loudly. This mistake is ours. We should actively learn from it and correct it ourselves. Mistakes should not happen. This is all the working and professional principles in modern society. This guide is applicable to surgeons, auditors and pilots. Why not apply this principle to managers and company employees as well? Of course, some so-called management masters believe that this principle does not apply to managers and company employees, who can play with sand in the bunker as carefree as children all their lives. They seem to live in a world where they don't talk about professional ethics and obligations to others. They don't seem to have heard the word responsibility. Unfortunately, some managers don't realize that they should stop this terrible idea or have the courage to be strict with themselves and their subordinates. That's what society is like. If you are strict with yourself, others will be strict with yourself. Please allow me to say again that mistakes are not allowed, and this must become the basic principle. On this basis, we can analyze the specific situation, when, where, who and under what circumstances mistakes can be made and what mistakes can never be made? With this guarantee, our enterprise can be managed responsibly. Is this error correction mechanism congenital? I think the answer is yes. If a creature always makes mistakes, it is impossible to survive and evolve in nature. But as far as people are concerned, mistakes are lifelong, and the error correction mechanism, whether it is innate evolution or acquired development, is imperfect and needs evolution. There should be advanced life in the universe that can't make mistakes. If you do nothing, you won't make mistakes. If you want to succeed, you will make mistakes. As long as you face them bravely and correct them until you make fewer mistakes or even no mistakes, then success will come to you. You don't take mistakes seriously, and mistakes don't take you seriously! In short, we should concentrate on finishing the work, learn from the rigor and prudence of the Germans and the meticulousness of the Japanese. People make mistakes in order to improve themselves, move towards perfection a little bit, and never make progress without making mistakes. There are many mistakes and traps in life that we need to cross.