A gas station refers to a supplementary station that serves automobiles and other motor vehicles and retails gasoline and engine oil. It is generally used to add fuel and lubricating oil. The following is my summary of the work of the gas station stationmaster, and you are welcome to refer to it!
Summary of gas station stationmaster's work 1 Engaged in gas station industry for almost two years. I came to the stationmaster step by step from an oiler and surveyor, from which I initially accumulated some work experience, especially after several trainings by China Petrochemical Company, which made my ideological quality have a qualitative leap. China Petrochemical's standardized service, advanced management, neat station capacity and harmonious and efficient team have inspired me deeply and given me the basic outline of my future work. To sum up, there are mainly the following ideas;
The first is to implement it.
As a grass-roots manager, we should publicize the spirit of instructions from our superiors to the grass-roots level, resolutely implement them, complete the indicators and tasks assigned by our superiors with good quality and quantity, and feed back the problems of gas stations to our superiors in time. It is necessary to constantly summarize the work of gas stations and often inform employees of these situations in order to boost morale and promote oil sales.
Second, grasp sales.
1. It is necessary to thoroughly study the customer demand characteristics of the local oil market, conduct in-depth investigation and rational analysis of the market, constantly seize market opportunities, and expand oil sales.
The first is a fixed customer base. This group is a "hardcore" partner of gas stations. They are voluntary propagandists and supernumerary marketers of gas stations, which play a certain role in spreading the image of gas stations. Therefore, for a fixed customer group, it is necessary to communicate regularly to understand the situation, improve services, enhance understanding, enhance friendship and consolidate cooperation.
Second, the customer base is scattered. Although not a regular customer, it deserves special attention. Because only by caring about their interests and touching them with enthusiastic service can they gradually become frequent customers of gas stations and develop from retail investors who refuel sporadically into new regular customers.
The third is to increase new customer base. With the increase of private cars and commercial vehicles, this customer base is expanding every day. This group has an urgent need for consultation and refueling, and needs the patient guidance, enthusiastic help and sincere service of the refueling staff. Once they recognize your products and services, they are likely to become regular customers, which is of great benefit to improving the economic benefits of gas stations.
The fourth is the potential customer base. This is a customer group that is not easy to see. They passed by the gas station today and may come here to refuel tomorrow. Maybe they don't refuel, but it may affect the choice of family, colleagues and friends. Therefore, to win this group, we must first ensure a clean and tidy appearance and warm and standardized service, so that the service will be well received by the whole society and win everyone's satisfaction.
2. In-depth study of the strengths and weaknesses of competitors, clear the main competitors, understand the main marketing strategies, conduct in-depth investigation and rational analysis of the market, formulate detailed and specific implementation plans, formulate targeted marketing strategies, learn from each other's strengths, constantly seize market opportunities, expand oil sales, and effectively do a good job in terminal sales.
3. Fully combine the quality advantages, brand advantages, management advantages and service advantages of petrochemical brands to shape their own unique advantages and better meet the needs of consumers.
First, innovate vertically, dig deep into the existing market, actively explore new markets, and comprehensively improve the oil market penetration rate.
The second is to innovate horizontally, attach importance to and develop non-oil business, actively guide consumption, and activate the oil business of gas stations with the non-oil business of convenience stores to achieve mutual promotion.
Third, pay attention to management.
1. Standardizing operations and services and operating according to standards and processes can not only ensure safe operation, but also establish a good corporate image.
Second, the exemplary role, excellent business, can better guide other employees on the station, manage employees, first of all, we must become an example of work, clean up, guide vehicles, carry guns and refuel ... everything can be done, and set a good example for employees to learn. In the long run, it can drive employees to gradually develop good habits.
Third, people-oriented, we should always care about the health, life and family of employees, and cultivate feelings and emotions with employees. Only by establishing sincere feelings with employees can we fully mobilize the enthusiasm of employees. Then the management effect will be significantly improved.
Fourth, safety first, strict safety management, strict operating procedures, frequent inspection, timely handling and timely reporting, firmly establish the idea of safety first, and must make safety management work deep, detailed and practical.
Four. Main working methods
First, rely on the backbone, carry forward democracy, unify thoughts and actions.
Second, give full play to the leading role. "It is better to put on a show than to shout loudly." No matter what you advocate and ask employees to do, you should do it yourself, take the lead and do it well, so as to be convincing and appealing.
As a grass-roots manager, in addition to the above immature ideas, I will continue to improve and improve in my future work. First of all, I must be strict with myself, be fair and honest, seek truth from facts, have a strong sense of the overall situation, have a strong sense of professionalism, responsibility, enterprising spirit and fighting spirit, always bear in mind my responsibilities, establish a domestic-based thinking, and go all out to do all the work with high professionalism and responsibility. Study hard and constantly improve business ability, marketing ability, decision-making ability, management ability and organization and coordination ability.
I believe it is not difficult to be an excellent grass-roots manager. The hard part is persistence. What is difficult is long-term careful management. Taking China Petrochemical's refined oil sales as its own business, the goal of being an excellent grass-roots manager is not far away.
Summary of the work of gas station stationmaster II. Time flies, time flies. I have been working in a gas station for more than ten years. I have been constantly learning from myself and growing up through the company's many trainings. I changed from the most basic oil worker to a bookkeeper, surveyor and stationmaster. Over the years, I have worked in various positions in gas stations, accumulated some experience in gas station business and management application, and also have my own feelings and experiences on how to be a competent stationmaster.
I still remember that at a training meeting, the director of a provincial company said: Although the gas station is small, it is well organized and has a large asset scale, so we must not treat it lightly. Indeed, since I took office as stationmaster, I have been thinking about how to mobilize the enthusiasm of employees to the greatest extent, how to surpass competitors, and how to close the relationship between gas stations and customers. In short, how to make my station operate can be summarized as three "how".
First, how to really bring employees together and give full play to their energy.
Bill Gates said that "teamwork is the guarantee of enterprise success". Indeed, in this competitive era where gas stations are everywhere, you can't win by your own ability. As a webmaster, I am how to lead this team well. In terms of work and life, although there are job differences between us, we are all equal in personality. In front of employees, he is just a leader, with no great glory and pride. Communicate with employees at ordinary times, because the better the enthusiasm of employees, the better the work will be done, and you will gain more respect and establish an enlightened image. Listening to the suggestions made by employees can better understand everyone's mood, understand the situation at work, and provide detailed basis for accurate feedback and adjustment of management methods. When arranging work tasks, it will be easy to make all the work better implemented.
Second, how to increase the sales of gas stations. Sales volume is the lifeblood of an enterprise.
As the window unit of Sinopec, the sales volume of gas stations directly affects the rise and fall of our enterprise. So we must find ways to increase the sales of our TV station.
1, guarantee the environment, health and service quality. Establish health responsibility system, formulate clear standards and reward and punishment system. Establish a three-level inspection mechanism: self-inspection by responsible employees, item-by-item inspection by the squad leader and spot check by the stationmaster. For the main parts, parts prone to problems or key parts, random checks can be conducted. Establish employee service evaluation system, interact with customers, and be supervised by executive stationmaster and monitor.
2. Establish customer files. Conduct customer surveys, deeply study the customer characteristics of the local oil market, and rationally analyze the market. Stabilize existing customers and be good at finding new and big customers. Communicate with customers frequently to enhance understanding, friendship and cooperation. Constantly adjust the sales direction according to the customer's needs. For example, a construction team of China Railway 12th Bureau uses a lot of oil. Because I often communicate with its team leader, I know that the construction team needs 20 # diesel in advance, but other customers don't need 20 # diesel. As its consumption did not reach the quantity specially adjusted for it, I suggested to the captain that he should bring other construction teams to our station to refuel, so that we could replace a tank specially prepared for them with No.20 in advance. Finally an agreement was reached, which increased the sales of our station by 20%.
3. Give full play to the brand advantages of China Petrochemical. Actively develop non-oil products business, the oiler promotes non-oil products to customers, and our oil products business drives customers to come to convenience stores for consumption.
Third, how to do a good job in safety management of gas stations.
Establish and improve safety organizations and strengthen team safety management. Each team should have a safety officer who is responsible for supervising and inspecting the safety management measures at the checkpoint and establishing a strict safety post responsibility system. Do a good job in daily maintenance of fire safety facilities, complete daily safety records, and establish and improve safety accounts. On the basis of standardizing the safety precautions of gas stations and implementing them, it is necessary to strengthen the publicity of safety management measures of gas stations, and it is strictly forbidden to engage in operations that may cause sparks at gas stations. It is necessary to regularly carry out various forms of safety inspections, queue up the problems found, implement responsibilities, and rectify within a time limit.
In short, the high-risk characteristics of flammable and explosive gas stations determine that we must attach great importance to the safety construction and safety management of gas stations, otherwise, even the best economic benefits will be futile.
As a gas station manager, I feel that I still have a lot to learn and improve. I have worked for decades, and I have already regarded the future of gas stations as my own career, and worked hard for the glory of our enterprise tomorrow.
Summary of gas station stationmaster's work is approaching the end of the third year, and I can't help but feel infinitely gratified when I look back on my work experience for one year. As the first gas station in the city, we have made proud achievements this year. However, this performance benefited from the correct guidance and help of the superior leaders, and it was also inseparable from the selfless dedication and full support of the staff of the whole station. This year, in the face of the complicated market environment with unstable demand and fierce competition in the oil market, as the stationmaster, I led the staff of the whole station to focus on the company's work goal of "safe service and increasing sales", pay close attention to standardized management, seize market opportunities, strive for perfection, face difficulties, actively and creatively carry out work, and achieved good business performance and withstood severe market tests.
First, strengthen study and improve professional quality.
As a gas station manager, I deeply realize that my thinking and professional quality represent the image and development of the whole gas station. Therefore, I earnestly studied the rules and regulations such as Requirements for Building Standard Stations, Management Regulations for Gas Stations, Six Prohibitions, and Handbook of Integrity and Self-discipline for Petroleum Workers, and constantly improved my own quality and cultural accomplishment, mastered the operation skills skillfully, and persisted in taking study notes. In daily work, organize employees to learn business knowledge, train employees' skills, and make regular assessments, so that each employee can become a qualified employee and lay a solid foundation for achieving good results in all work throughout the year.
Second, concentrate on standardization services.
1, do a good job in safety education and promote safety management. If the employees of gas stations are not aware of safety and do not operate correctly, it may be dangerous. Therefore, I attach great importance to safety work in my usual management. First, I want to improve the safety awareness of employees, remind each other frequently, and carry out regular fire drill training and education activities every month. Second, every employee should always be vigilant to prevent vehicles from turning off and refueling, and to prevent customers from using mobile phones and plastic buckets to refuel in the station; Third, regular inspection and maintenance should be carried out during the inspection to eliminate hidden dangers and deal with the leakage of tankers and refueling guns in time. We must pay attention to the maintenance, maintenance, repair and testing of equipment, and do a good job in every safety work. Daily, weekly and monthly inspections do not go through the motions and leave no dead ends. Timely carry out hidden dangers management, improve emergency plans, organize employees to deduce plans, improve employees' safety prevention ability and emergency handling ability, and ensure the safety of enterprise property and employees' lives.
2. Take flexible measures to ensure quality service. Since I took over as the stationmaster, I have firmly grasped the main pulse of quality service, worked hard on standardized service, and strived to win more customers. From the stationmaster to the staff, it is required to master the "eight-step method" of refueling skillfully and take the "six" skills as an essential weapon for the employees on duty. Employees are required to greet every customer who comes to the station, take a walk, send a message, provide warm and thoughtful service, and take the initiative to help customers in trouble.
Third, take measures to expand sales.
Sales volume is the lifeline of a company's survival and development. Only by continuously expanding sales can we ensure the longevity of gas stations. During this year, I discussed with the leading group and employees of the website to mobilize employees to find ways to increase sales. In the management mode, the team members are required to consolidate the customers who come to the station to refuel, and find nearby customers through social relations. The webmaster and foreman are responsible for finding small distribution customers. The results are satisfactory, and the oil used by city automobile companies has been seized one after another, which ensures the task of distributing a small amount of oil every month and makes up for the shortage of total retail sales. Through vigorous publicity and attentive service, we can find a breakthrough in after-sales service, price and quality. Strive to expand sales.
Fourth, improve service and do a good job in non-oil sales.
For non-oil products, we got out of the misunderstanding that "selling drinks, non-staple food and other commodities at gas stations has little influence on the sales of refined oil products" earlier, and realized that the development of non-oil products business can greatly promote our sales of refined oil products. When customers buy goods, most of them will refuel, and they will also buy goods at the same time, which complement each other. To some extent, it is also a convenient service measure, and customers attracted by non-oil products have gathered popularity for gas stations. Practice has proved that this decision is correct. Since I started to do non-oil business this year, our station has achieved sales of 10 thousand yuan. Achieved the win-win goal of oil and non-oil products.
Fifth, summarize the shortcomings and explore new directions.
Achievement is not everything. Summarizing the actual work of one year, there are still many shortcomings that need to be improved and perfected. For example:
1. Management needs to be refined, and all kinds of words are not filled in in time and are incomplete.
2. The labor force needs to be more stable, which has brought some negative effects to the service work.
3. Employees' awareness of standardized services needs to be improved.
4. The maintenance of facilities and equipment is still not in place.
In a word, in the course of one year's work, my team and I have gained the joy of success with hard sweat and built the brand of gas station with selfless dedication. In the future work, I will continue to lead employees to carry out various creation activities in depth, adhering to the core management concept of "integrity, innovation, performance and harmony" of the group company, and continue to write brilliant history with enthusiasm and dedication with enterprising spirit, high-spirited style and pragmatic work style to create a better tomorrow!
Summary of the work of gas station stationmaster 4. I think there is something worthy of recognition and improvement in our daily work. Today I will talk about our shortcomings. For the problems that we can solve in time, we should do the following:
1, intensify efforts to implement the work. Gas stations can further intensify their implementation efforts and creatively implement the decision-making arrangements of higher-level party committees, higher-level companies and their own units in the spirit of "being the first". We will further improve the division of labor and implement the responsibility system, talk about everything at every meeting and check everything, so that all work can be effectively implemented.
2, combined with network expansion and marketing, fully mobilize the enthusiasm of sales staff, solve the problem of performance appraisal. According to the principle of hierarchical management, the assessment method for oilers was formulated, which fully mobilized the enthusiasm and creativity of employees.
3. Pay close attention to quality management. To do a good job in quality control from the aspects of system, mechanism, education, honesty, self-discipline and restraint, we should do a good job in the implementation of three systems: linking assessment, implementing "advance payment" and "risk money mortgage" for gas station owners, and strengthening the investment in measuring instruments and the training of technicians.
4. Improve personnel management, strictly create posts and quotas, effectively implement the withdrawal mechanism of middle managers, reduce redundant personnel, and enhance the vitality of enterprises.
5. Take advantage of Mid-Autumn Festival, Eleventh Day, Spring Festival and other festivals to organize small and diverse cultural and sports activities to create a healthy, lively and positive working atmosphere for enriching employees' lives and building a harmonious enterprise.
6. Strengthen staff training. Grasping the skills training of employees in various positions can, on the one hand, send employees to take turns to attend superior training courses, broaden their horizons and emancipate their minds. On the other hand, it is also possible to intensify training and hold a week-long training course, which has rapidly improved the theoretical knowledge and operational skills of employees, generally improved the quality and work enthusiasm of employees, and significantly enhanced the core competitiveness and cohesion of enterprises.
With the revision of work and rest schedule, the company leaders timely considered solving Comrade Jia Yuan's lunch problem, reformed the management mode of canteen, and improved the quality of meals, which provided material guarantee for office staff to improve their work quality.
7. In order to grasp the typical example, we need to educate everyone with the advanced nature of party member. It is necessary to summarize the advanced deeds of outstanding employees of the company in time and popularize them widely.
For the problems that can be solved in the near future through hard work, we should do the following:
1, and strive to build a learning team. It is necessary to formulate the company's central group learning system and attendance system, arrange a special study every quarter, and organize the study of important documents at any time. At the same time, it is necessary to do a good job in the individual study of leading members, constantly enrich the learning content, and enhance the effectiveness of the combination of political theory study, scientific and cultural knowledge and management work.
2, adhere to the annual democratic meeting, actively carry out criticism and self-criticism, create a democratic and harmonious atmosphere, communicate with each other, enhance unity, and achieve * * * knowledge and * * improvement.
3. In improving work efficiency, it is necessary to strengthen the assessment. Through the mutual assessment between gas stations and the assessment of departments by leaders, it can promote the effective play of employees and improve work efficiency.
4. Follow-up investigation of newly appointed middle managers can strengthen the understanding of their working process.
5. Staff training should include college education.
6. Pay attention to the safety work of gas stations, and re-formulate the transformation plan to ensure the normal work.
We should make unremitting efforts, pay attention to things that need long-term response, and constantly put forward higher requirements to ensure the overall progress of the company.
Under the correct leadership of the superior Party Committee and provincial companies, our company should closely focus on the central work of the enterprise, take the activity of maintaining the advanced nature of employees as an opportunity, take improving the quality of employees, strengthening grass-roots construction, serving the people and promoting all kinds of work as the goal, deepen the party organization construction and employee management, give full play to the political core role of the party organization and the vanguard and exemplary role of party member, further improve the overall quality of employees, enhance the core competitiveness of enterprises, and make greater contributions to the leap-forward development of the city's economic construction.
Looking back on the work in the second half of the year, we have successfully completed the work objectives at the beginning of the year and made some achievements, but the achievements should be attributed to the joint efforts of all comrades. In the future work, I will conscientiously sum up experience, carry forward achievements, overcome shortcomings, unite all employees of the company with full work enthusiasm, forge ahead, overcome difficulties and make new contributions to promoting the company's performance.
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