Although the turnover rate of hotel employees is high and the education level of employees is generally low, most hotels will attach importance to the training of hotel employees, because strengthening the training of hotels can not only improve the management quality of hotels, but also meet their own development needs and enhance employees' belief in staying.

However, some hotels only understand the importance of training, but don't know how to implement training reasonably, so the effect of hotel training is not very significant. In this regard, this paper will put forward some opinions on the common problems in hotel training.

Usually, there are three ways of hotel training: one is follow-up learning; Second, study in class; Third, visit and study in excellent hotels.

First, the lack of enthusiasm for learning with the post

In the training of front-line employees in hotels, on-the-job learning is the most commonly used, because practical training is more effective for front-line departments of hotels, such as housekeeping department, restaurant department, security department and front office department. The front-line work, although easier to get started, is usually tedious and boring, so during the training period, hotel employees are prone to boredom and fatigue. Therefore, in on-the-job training, hotels can add some single or team competition reward games, which can make simple actions interesting and stimulate employees' training enthusiasm.

Second, classroom learning-it is difficult to master job knowledge and skills.

Now, many hotels implement internal promotion system to improve the fair image of hotels and stimulate the enthusiasm of hotel employees. Therefore, for some excellent hotel front-line employees, the hotel will promote them to foreman or higher management.

As a manager, it is difficult to do a good job in hotel management without a certain level of theoretical knowledge, so attending classes is the only link for managers to improve themselves. Just attending classes will involve more theoretical concepts, so it will be more difficult to understand and master knowledge.

In order to help employees master theoretical knowledge flexibly and better stimulate the creative thinking of management, hotels can set up an open classroom discussion mode to encourage students to think and ask questions in theoretical study classes, such as: "What do you think of this problem and why?" If it were you, what would you do and on what basis? "In addition, the hotel can also cooperate with the article writing evaluation form to test the learning results of the trainers. On the one hand, the examination form of writing is difficult, flexible and diverse, which is convenient for the questioner, on the other hand, it can enhance the communication and expression ability and logical thinking of the management.

Third, visit and study-increase employees' sense of confusion about future development.

Although it is helpful for hotel employees to learn from the management experience of other hotels, after hotel employees have a real comparative experience, the gap between the operating conditions and development prospects of different hotels will make them confused about their future development. Chaos will reduce the enthusiasm of hotel staff. In this regard, hotels can help and encourage employees to make career plans, and even provide some psychological counseling. This will help employees to establish clearer future goals, and then better put themselves into their work.

Finally, the hotel should pay attention to the feedback and opinions of hotel employees after training, adjust the training plan in time, and let the training expenses be used in the cutting edge.